Wickes Installation Freshdesk Com Hc En Gb – Delight your customers

So we are talking about…Wickes Installation Freshdesk Com Hc En Gb…you can utilize freshdesk for customer service so let’s start first of all you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your information and sign up for totally free as quickly as you sign up you’re gon na get started which will fill your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and personalize your help desk you can verify your e-mail and below that you can see you can add your language whatever sort of language you want on your website change the color of your logo so as you can see i’m gon na opt for a pink and below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i need to make that black yeah and so you can upgrade those and next you’re gon na choose your support channel so how you can be contacted through phone email social media chat or forms and below that you can include your client assistance e-mail so if someone is going to be calling you you can set that email over here and next up you can invite somebody to your group so if you have a team that is working for you if someone is going to be offering the tickets for you you can invite them over here next up over here we have our dashboard our control panel reveals our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a graph that reveals you the patterns so if the tickets are selling out much better or worse it’s going to reveal you a nice trend and below that you have your consumer complete satisfaction and you can see the portion of negative reactions or positive responses even neutral reactions and the overall actions that you have actually gotten on the right side you’re gon na have your to-do list so something that you require to add to your to-do list you’re gon na add it over here and it’s gon na offer you a great little pointer on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply state let’s arrange them by their status and now you can see urgent and high ones will be on the top however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you want to view if you wish to see the tickets that are assigned to a particular person or the tickets that are still unassigned you can see them over here you can filter them out based on your requirements and next up listed below that you have your basic contact and business so you can see those whichever manner in which you have gotten in touch with individuals you can see their email addresses uh their business titles their contact number facebook twitter whatever sort of account information that you have about them listed below that you have your solutions tab so your service tab is a general type of info tab which enables you to view your email marketing your legal requirements

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your service related statements so if there is something that is type of miscellaneous you will discover it in your solutions tab and listed below the solutions tab you have your analytics and reports reports are the basic general summary of the number of tickets you might have sold what is the ticket volume trend you can see over here you can get an assistance desk extensive ticket analysis and you can likewise view your ticket volume trends so you can Wickes Installation Freshdesk Com Hc En Gb

see on the best side you have your today’s ticket inside so how many tickets you might have offered approximately what is the boost or decrease in these sales you can see getting seven tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow agent efficiency support operation and your general account settings over here you can view the progress or the information of a particular staff member or a group member and listed below that you can see your various channels of communication you can likewise view your workflow and what sort of development you have actually made what milestones that you have reached and just how much efficiency each agent has you can see that from over here going back into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific category what sort of ticket this is you can alter its status you can set its concern and you can likewise set what kind of query it is so what type of concern it is you can also assign a specific agent to this query so you can simply add a note essentially respond

 

tto this person and now i’m going to just tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the client so it’s instantly going to type in hi matt rogers that’s the consumer name this is jane doe what might be the issue with your item i’m simply going to send out that and now i have actually replied to this consumer you can likewise erase your actions within 10 seconds so if you slip up you can delete them within a few seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a comparable sort of reaction you require to give to each of your clients again and again you’re going to go into the services tab and over here you can see there is the classifications you have actually general starting with us refunds and orders details gifts and coupons and truths and questions so in fact in questions you can see over here there is some draft design templates that are already available and let’s see the length of time will shipment take that’s a question that is frequently asked you can simply release this draft and after that return to ticketing i’m just gon na as a sample just select this ticket certainly the question is various however i’m just selecting this as a sample and now i’m simply going to pick this as a sample and i’m going to respond to it and you can see when you’re responding to a consumer on the bottom left you can see recommended services and canned kinds so you’re going to click recommended solutions and you can see different articles that are a pre-written answer to a consumer concern and you can just place that pre-written info into your action and send it without needing to

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retype the exact same type of responses again and again so this is a very easy formula for your agents to follow so they can easily respond to emails so another fantastic feature that freshdesk truly offers is producing groups so if you click groups in the admin area you can produce various groups for different purposes so if a problem and a ticket is related to billing you can appoint a group member so over here i have actually appointed myself in this group and that person could specify their function and make them the leader of this kind of billing ticket other than that you can also appoint various in the group area you can likewise appoint different tickets to different groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers might have raised a certain situation and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you guys found this easy to understand and handy and i’ll capture you people in the next video Wickes Installation Freshdesk Com Hc En Gb