Why Use Freshdesk – Delight your customers

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your service associated announcements so if there is something that is type of miscellaneous you will find it in your options tab and listed below the services tab you have your reports and analytics reports are the basic general introduction of how many tickets you might have sold what is the ticket volume trend you can see over here you can get an aid desk extensive ticket analysis and you can likewise view your ticket volume patterns so you can Why Use Freshdesk

see on the right side you have your today’s ticket inside so the number of tickets you may have sold or two what is the increase or reduce in these sales you can see getting seven tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow representative productivity assistance operation and your general account settings over here you can view the development or the details of a particular employee or a group member and listed below that you can see your different channels of communication you can likewise view your workflow and what sort of progress you have actually made what milestones that you have actually reached and how much efficiency each representative has you can view that from over here returning into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what sort of ticket this is you can alter its status you can set its concern and you can also set what sort of inquiry it is so what kind of question it is you can likewise assign a specific agent to this query so you can just add a note essentially respond

tto this person and now i’m going to simply tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the customer so it’s immediately going to enter hi matt rogers that’s the client name this is jane doe what might be the issue with your product i’m just going to send out that and now i have responded to this client you can likewise erase your responses within 10 seconds so if you slip up you can delete them within a few seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a comparable kind of response you require to provide to each of your consumers again and again you’re going to go into the options tab and over here you can see there is the classifications you have actually basic getting going with us refunds and orders details presents and discount coupons and truths and concerns so in fact in questions you can see over here there is some draft design templates that are already readily available and let’s see for how long will delivery take that’s a concern that is frequently asked you can just publish this draft and then go back to ticketing i’m just gon na as a sample just select this ticket obviously the concern is various but i’m just picking this as a sample and now i’m simply going to select this as a sample and i’m going to reply to it and you can see when you’re replying to a customer on the bottom left you can see recommended services and canned types so you’re going to click recommended solutions and you can see different posts that are a pre-written answer to a customer question and you can just insert that pre-written details into your reaction and send it without having to

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retype the same sort of responses again and again so this is a really simple formula for your agents to follow so they can easily react to e-mails so another great feature that freshdesk really offers is developing groups so if you click on groups in the admin area you can develop different groups for various purposes so if a concern and a ticket is associated with billing you can appoint a group member so over here i’ve assigned myself in this group and that individual could specify their function and make them the leader of this kind of billing ticket besides that you can also designate different in the group section you can also assign various tickets to various groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where consumers may have raised a particular circumstance and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you people found this easy to understand and valuable and i’ll catch you people in the next video Why Use Freshdesk

So we are talking about…Why Use Freshdesk…you can use freshdesk for customer care so let’s get going first of all you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your information and register for free as soon as you sign up you’re gon na begin which will load your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and individualize your aid desk you can confirm your e-mail and below that you can see you can add your language whatever kind of language you desire on your site change the color of your logo so as you can see i’m gon na choose a pink and listed below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah and so you can upgrade those and next you’re gon na pick your assistance channel so how you can be contacted by means of phone email social networks chat or kinds and listed below that you can include your consumer assistance e-mail so if someone is going to be calling you you can set that e-mail over here and next up you can invite someone to your group so if you have a team that is working for you if someone is going to be offering the tickets for you you can invite them over here successive over here we have our control panel our control panel reveals our

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that shows you the trends so if the tickets are selling out much better or even worse it’s going to show you a great trend and below that you have your customer satisfaction and you can see the portion of favorable reactions or negative responses even neutral responses and the total responses that you have actually received on the ideal side you’re gon na have your order of business so something that you need to add to your order of business you’re gon na add it over here and it’s gon na provide you a nice little pointer on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply state let’s sort them by their status and now you can see high and urgent ones will be on the leading nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you wish to view if you wish to see the tickets that are appointed to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out according to your requirements and successive below that you have your basic contact and companies so you can see those whichever way that you have actually called individuals you can see their email addresses uh their business titles their phone numbers facebook twitter whatever sort of account information that you have about them below that you have your services tab so your solution tab is a basic sort of info tab which allows you to view your email marketing your legal requirements

Get Why Use Freshdesk support, customer, ticket, software, zendesk,

your service related statements so if there is something that is sort of miscellaneous you will find it in your options tab and listed below the options tab you have your reports and analytics reports are the fundamental general overview of the number of tickets you might have offered what is the ticket volume pattern you can see over here you can get an assistance desk thorough ticket analysis and you can also view your ticket volume patterns so you can Why Use Freshdesk

see on the right side you have your today’s ticket inside so the number of tickets you might have sold approximately what is the boost or decrease in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow agent performance assistance operation and your basic account settings over here you can view the progress or the details of a particular employee or a group member and below that you can see your different channels of communication you can also view your workflow and what sort of progress you have made what turning points that you have actually reached and how much efficiency each agent has you can view that from over here returning into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what kind of ticket this is you can alter its status you can set its top priority and you can likewise set what sort of question it is so what type of question it is you can likewise designate a specific agent to this inquiry so you can simply include a note generally respond

tto this person and now i’m going to simply tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the consumer so it’s instantly going to enter hi matt rogers that’s the client name this is jane doe what might be the problem with your product i’m simply going to send that and now i have responded to this customer you can likewise erase your responses within 10 seconds so if you slip up you can erase them within a few seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a similar type of reaction you require to offer to each of your consumers again and again you’re going to go into the options tab and over here you can see there is the classifications you have basic beginning with us refunds and orders info presents and vouchers and facts and questions so in fact in questions you can see over here there is some draft design templates that are currently readily available and let’s see the length of time will shipment take that’s a concern that is often asked you can just release this draft and after that return to ticketing i’m simply gon na as a sample simply select this ticket obviously the question is different but i’m simply choosing this as a sample and now i’m simply going to select this as a sample and i’m going to respond to it and you can see when you’re responding to a consumer on the bottom left you can see recommended solutions and canned forms so you’re going to click suggested services and you can see various posts that are a pre-written answer to a consumer concern and you can simply insert that pre-written information into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same type of answers again and again so this is a really simple formula for your agents to follow so they can easily react to emails so another terrific function that freshdesk truly offers is creating groups so if you click on groups in the admin section you can produce various groups for various functions so if a ticket and an issue is related to billing you can appoint a group member so over here i have actually assigned myself in this group and that person could specify their function and make them the leader of this kind of billing ticket besides that you can likewise designate various in the group area you can also appoint various tickets to different groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers may have elevated a specific scenario and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you men discovered this easy to understand and useful and i’ll capture you men in the next video Why Use Freshdesk