Why Choose Freshdesk – Delight your customers

So we are talking about…Why Choose Freshdesk…you can utilize freshdesk for customer care so let’s get going to begin with you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your information and sign up for complimentary as quickly as you register you’re gon na get started which will fill your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and individualize your assistance desk you can validate your e-mail and below that you can see you can include your language whatever sort of language you desire on your site alter the color of your logo design so as you can see i’m gon na opt for a pink and below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah and so you can update those and next you’re gon na pick your support channel so how you can be contacted through phone e-mail social networks chat or forms and listed below that you can include your client assistance email so if somebody is going to be calling you you can set that e-mail over here and next up you can welcome someone to your team so if you have a group that is working for you if someone is going to be offering the tickets for you you can invite them over here next up over here we have our control panel our control panel shows our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a chart that reveals you the trends so if the tickets are selling out better or even worse it’s going to show you a nice pattern and below that you have your client satisfaction and you can see the portion of positive reactions or unfavorable reactions even neutral reactions and the total reactions that you have gotten on the right side you’re gon na have your to-do list so something that you require to add to your to-do list you’re gon na add it over here and it’s gon na give you a great little tip on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply state let’s sort them by their status and now you can see urgent and high ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you wish to see if you wish to see the tickets that are assigned to a particular person or the tickets that are still unassigned you can view them over here you can filter them out based on your needs and successive listed below that you have your basic contact and companies so you can view those whichever way that you have called individuals you can see their e-mail addresses uh their business titles their telephone number facebook twitter whatever kind of account information that you have about them below that you have your services tab so your service tab is a general sort of info tab which permits you to view your email marketing your legal requirements

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your service associated statements so if there is something that is sort of miscellaneous you will discover it in your options tab and below the solutions tab you have your analytics and reports reports are the fundamental general introduction of how many tickets you may have offered what is the ticket volume pattern you can see over here you can get a help desk in-depth ticket analysis and you can likewise see your ticket volume trends so you can Why Choose Freshdesk

see on the best side you have your today’s ticket inside so how many tickets you may have offered approximately what is the boost or reduce in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow representative efficiency support operation and your basic account settings over here you can view the development or the information of a specific team member or a group member and below that you can see your different channels of communication you can likewise see your workflow and what sort of progress you have made what turning points that you have actually reached and how much productivity each representative has you can see that from over here returning into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific category what sort of ticket this is you can change its status you can set its priority and you can also set what type of inquiry it is so what type of concern it is you can also designate a specific representative to this query so you can simply add a note generally reply

 

tto this person and now i’m going to just tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the customer so it’s automatically going to type in hi matt rogers that’s the consumer name this is jane doe what might be the concern with your item i’m just going to send out that and now i have actually responded to this customer you can also delete your responses within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a comparable kind of reaction you require to offer to each of your customers again and again you’re going to go into the options tab and over here you can see there is the classifications you have general starting with us refunds and orders information presents and vouchers and realities and questions so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see the length of time will shipment take that’s a question that is typically asked you can just release this draft and after that return to ticketing i’m simply gon na as a sample just select this ticket certainly the question is different but i’m simply choosing this as a sample and now i’m simply going to choose this as a sample and i’m going to respond to it and you can see when you’re responding to a customer on the bottom left you can see recommended solutions and canned kinds so you’re going to click recommended options and you can see different short articles that are a pre-written answer to a consumer concern and you can simply insert that pre-written info into your action and send it without needing to

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retype the same sort of answers again and again so this is an extremely simple formula for your agents to follow so they can quickly react to emails so another terrific feature that freshdesk actually supplies is developing groups so if you click groups in the admin section you can develop various groups for various purposes so if a ticket and an issue is associated with billing you can assign a group member so over here i have actually assigned myself in this group and that person could define their function and make them the leader of this sort of billing ticket besides that you can also appoint various in the group area you can likewise designate various tickets to different groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers might have raised a specific scenario and yeah this is how you can start with your online ticketing using freshdesk.com i hope you people found this easy to understand and practical and i’ll catch you people in the next video Why Choose Freshdesk