What Is Freshdesk – Delight your customers

So we are talking about…What Is Freshdesk…you can use freshdesk for customer service so let’s start first off you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your information and sign up for totally free as quickly as you register you’re gon na start which will load your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and customize your aid desk you can verify your email and listed below that you can see you can add your language whatever sort of language you want on your website change the color of your logo so as you can see i’m gon na opt for a pink and listed below that you can likewise change your menu color so i’m also gon na make that pink i guess or i must make that black yeah therefore you can upgrade those and next you’re gon na choose your assistance channel so how you can be gotten in touch with through phone e-mail social networks chat or kinds and below that you can include your client support email so if someone is going to be calling you you can set that e-mail over here and next up you can welcome somebody to your group so if you have a group that is working for you if somebody is going to be offering the tickets for you you can invite them over here successive over here we have our dashboard our dashboard reveals our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that reveals you the trends so if the tickets are selling out better or even worse it’s going to show you a great pattern and below that you have your customer fulfillment and you can see the percentage of positive actions or unfavorable responses even neutral responses and the overall actions that you have actually gotten on the best side you’re gon na have your to-do list so something that you require to contribute to your order of business you’re gon na add it over here and it’s gon na provide you a good little reminder on your basic control panel and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s just state let’s sort them by their status and now you can see urgent and high ones will be on the top however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you want to see if you wish to see the tickets that are designated to a specific person or the tickets that are still unassigned you can see them over here you can filter them out according to your needs and next up listed below that you have your basic contact and companies so you can see those whichever way that you have actually contacted people you can see their email addresses uh their company titles their phone numbers facebook twitter whatever sort of account details that you have about them listed below that you have your options tab so your option tab is a general kind of information tab which permits you to view your e-mail marketing your legal requirements

Get What Is Freshdesk support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is sort of miscellaneous you will discover it in your solutions tab and below the solutions tab you have your reports and analytics reports are the basic general overview of how many tickets you may have offered what is the ticket volume trend you can see over here you can get an assistance desk thorough ticket analysis and you can likewise see your ticket volume patterns so you can What Is Freshdesk

see on the best side you have your today’s ticket inside so how many tickets you may have offered or so what is the boost or decrease in these sales you can see receiving seven tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow representative performance assistance operation and your basic account settings over here you can view the development or the details of a specific team member or a group member and listed below that you can see your various channels of interaction you can likewise see your workflow and what kind of development you have made what milestones that you have actually reached and just how much productivity each agent has you can view that from over here going back into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific classification what sort of ticket this is you can alter its status you can set its concern and you can likewise set what type of inquiry it is so what kind of concern it is you can likewise designate a specific representative to this inquiry so you can simply add a note generally respond

 

tto this person and now i’m going to simply tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the consumer so it’s automatically going to key in hi matt rogers that’s the customer name this is jane doe what might be the concern with your product i’m just going to send that and now i have replied to this client you can likewise erase your actions within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a similar sort of reaction you require to provide to each of your clients again and again you’re going to enter into the solutions tab and over here you can see there is the categories you have basic starting with us orders and refunds info presents and vouchers and truths and concerns so in fact in questions you can see over here there is some draft design templates that are currently available and let’s see how long will shipment take that’s a concern that is often asked you can just publish this draft and after that go back to ticketing i’m simply gon na as a sample simply select this ticket certainly the concern is various however i’m just choosing this as a sample and now i’m just going to select this as a sample and i’m going to respond to it and you can see when you’re replying to a consumer on the bottom left you can see recommended options and canned types so you’re going to click on suggested solutions and you can see different articles that are a pre-written answer to a customer concern and you can just insert that pre-written details into your action and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same sort of responses again and again so this is a very simple formula for your agents to follow so they can quickly react to e-mails so another great feature that freshdesk truly offers is developing groups so if you click groups in the admin area you can produce various groups for various functions so if a problem and a ticket is associated with billing you can assign a group member so over here i have actually assigned myself in this group which person could specify their function and make them the leader of this sort of billing ticket besides that you can likewise designate various in the group area you can likewise appoint various tickets to various groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where consumers may have raised a certain circumstance and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you guys discovered this easy to understand and handy and i’ll catch you guys in the next video What Is Freshdesk

 

 

What Is Freshdesk – Delight your customers

So we are talking about…What Is Freshdesk…you can use freshdesk for customer service so let’s start first off you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your details and sign up for totally free as soon as you sign up you’re gon na start and that will load your basic control panel so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and individualize your aid desk you can confirm your e-mail and listed below that you can see you can include your language whatever type of language you want on your site change the color of your logo design so as you can see i’m gon na choose a pink and listed below that you can also change your menu color so i’m also gon na make that pink i guess or i must make that black yeah and so you can update those and next you’re gon na choose your assistance channel so how you can be gotten in touch with by means of phone e-mail social media chat or types and below that you can add your customer support e-mail so if someone is going to be calling you you can set that e-mail over here and next up you can invite somebody to your team so if you have a team that is working for you if somebody is going to be selling the tickets for you you can invite them over here successive over here we have our control panel our control panel reveals our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a chart that shows you the patterns so if the tickets are selling out much better or worse it’s going to reveal you a great trend and below that you have your consumer complete satisfaction and you can see the portion of favorable reactions or unfavorable responses even neutral actions and the overall actions that you have received on the ideal side you’re gon na have your order of business so something that you need to contribute to your order of business you’re gon na add it over here and it’s gon na offer you a great little suggestion on your basic dashboard and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s simply state let’s sort them by their status and now you can see urgent and high ones will be on the top however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you want to view if you wish to see the tickets that are assigned to a particular person or the tickets that are still unassigned you can see them over here you can filter them out based on your requirements and next up listed below that you have your basic contact and companies so you can view those whichever manner in which you have gotten in touch with people you can see their e-mail addresses uh their company titles their contact number facebook twitter whatever type of account information that you have about them below that you have your options tab so your solution tab is a general sort of details tab which permits you to view your e-mail marketing your legal requirements

Get What Is Freshdesk support, customer, ticket, software, zendesk,

your service related statements so if there is something that is sort of various you will find it in your solutions tab and below the services tab you have your reports and analytics reports are the fundamental general overview of the number of tickets you may have sold what is the ticket volume pattern you can see over here you can get an assistance desk extensive ticket analysis and you can likewise view your ticket volume patterns so you can What Is Freshdesk

see on the best side you have your today’s ticket inside so the number of tickets you might have offered or so what is the boost or decrease in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow agent efficiency support operation and your basic account settings over here you can view the development or the details of a certain employee or a group member and listed below that you can see your different channels of communication you can likewise see your workflow and what type of development you have actually made what milestones that you have actually reached and just how much efficiency each agent has you can view that from over here going back into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what type of ticket this is you can change its status you can set its concern and you can also set what kind of inquiry it is so what kind of question it is you can likewise assign a specific agent to this question so you can just add a note basically respond

 

tto this person and now i’m going to just tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the consumer so it’s immediately going to type in hi matt rogers that’s the client name this is jane doe what might be the concern with your item i’m just going to send out that and now i have responded to this consumer you can likewise delete your responses within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a comparable sort of reaction you require to give to each of your clients again and again you’re going to go into the options tab and over here you can see there is the categories you have basic getting going with us refunds and orders information presents and vouchers and facts and concerns so in fact in questions you can see over here there is some draft design templates that are already available and let’s see for how long will delivery take that’s a question that is typically asked you can simply publish this draft and after that return to ticketing i’m simply gon na as a sample just select this ticket certainly the question is different however i’m just selecting this as a sample and now i’m simply going to select this as a sample and i’m going to respond to it and you can see when you’re responding to a consumer on the bottom left you can see suggested solutions and canned types so you’re going to click suggested options and you can see different posts that are a pre-written answer to a customer concern and you can simply place that pre-written info into your reaction and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same type of responses again and again so this is a really easy formula for your representatives to follow so they can easily respond to e-mails so another fantastic feature that freshdesk actually offers is producing groups so if you click on groups in the admin area you can produce different groups for various purposes so if an issue and a ticket is connected to billing you can designate a group member so over here i’ve designated myself in this group and that person might specify their function and make them the leader of this sort of billing ticket other than that you can also appoint different in the group section you can also appoint various tickets to various groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients might have raised a certain circumstance and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you guys found this easy to understand and useful and i’ll capture you people in the next video What Is Freshdesk