Reddit Freshdesk – Delight your customers

So we are talking about…Reddit Freshdesk…you can use freshdesk for customer care so let’s start first off you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your details and register for complimentary as soon as you register you’re gon na get going which will fill your basic control panel so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and individualize your assistance desk you can verify your email and below that you can see you can include your language whatever type of language you want on your website change the color of your logo design so as you can see i’m gon na choose a pink and below that you can likewise change your menu color so i’m also gon na make that pink i guess or i should make that black yeah and so you can upgrade those and next you’re gon na pick your support channel so how you can be called by means of phone email social media chat or kinds and below that you can include your consumer assistance e-mail so if somebody is going to be contacting you you can set that email over here and next up you can welcome someone to your group so if you have a group that is working for you if somebody is going to be selling the tickets for you you can welcome them over here successive over here we have our dashboard our control panel shows our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that shows you the patterns so if the tickets are selling out much better or worse it’s going to show you a good trend and below that you have your customer satisfaction and you can see the percentage of negative responses or positive actions even neutral reactions and the total reactions that you have gotten on the best side you’re gon na have your order of business so something that you require to contribute to your order of business you’re gon na add it over here and it’s gon na provide you a good little tip on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s just state let’s sort them by their status and now you can see immediate and high ones will be on the top however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what sort of tickets you wish to see if you want to see the tickets that are appointed to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out according to your requirements and successive below that you have your basic contact and business so you can see those whichever manner in which you have contacted individuals you can see their e-mail addresses uh their company titles their phone numbers facebook twitter whatever sort of account details that you have about them listed below that you have your services tab so your service tab is a basic type of details tab which permits you to see your e-mail marketing your legal requirements

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your service associated statements so if there is something that is kind of miscellaneous you will find it in your services tab and below the services tab you have your analytics and reports reports are the fundamental general overview of how many tickets you may have offered what is the ticket volume pattern you can see over here you can get a help desk extensive ticket analysis and you can also view your ticket volume trends so you can Reddit Freshdesk

see on the ideal side you have your today’s ticket inside so the number of tickets you may have offered or so what is the increase or reduce in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow representative performance support operation and your basic account settings over here you can view the progress or the details of a particular employee or a group member and listed below that you can see your various channels of communication you can likewise see your workflow and what kind of development you have actually made what milestones that you have reached and how much efficiency each representative has you can view that from over here going back into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what type of ticket this is you can alter its status you can set its top priority and you can likewise set what kind of question it is so what kind of question it is you can also designate a particular agent to this inquiry so you can simply include a note basically respond

 

tto this person and now i’m going to just tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the customer so it’s automatically going to type in hi matt rogers that’s the customer name this is jane doe what might be the issue with your item i’m just going to send out that and now i have responded to this customer you can likewise delete your reactions within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a comparable sort of action you need to give to each of your clients again and again you’re going to enter into the options tab and over here you can see there is the categories you have general beginning with us refunds and orders information presents and discount coupons and truths and questions so in fact in questions you can see over here there is some draft templates that are already readily available and let’s see for how long will shipment take that’s a concern that is frequently asked you can simply publish this draft and then return to ticketing i’m just gon na as a sample just choose this ticket clearly the concern is various but i’m simply picking this as a sample and now i’m simply going to choose this as a sample and i’m going to respond to it and you can see when you’re replying to a client on the bottom left you can see recommended solutions and canned forms so you’re going to click on suggested services and you can see different articles that are a pre-written answer to a customer concern and you can simply place that pre-written information into your reaction and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same type of responses again and again so this is an extremely easy formula for your agents to follow so they can quickly react to emails so another fantastic feature that freshdesk really supplies is producing groups so if you click on groups in the admin section you can develop various groups for various purposes so if a ticket and a concern is associated with billing you can designate a group member so over here i’ve assigned myself in this group which individual could define their function and make them the leader of this kind of billing ticket besides that you can also designate different in the group section you can likewise appoint various tickets to various groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where consumers might have raised a certain circumstance and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you people discovered this easy to understand and practical and i’ll catch you men in the next video Reddit Freshdesk

 

 

Reddit Freshdesk – Delight your customers

So we are talking about…Reddit Freshdesk…you can utilize freshdesk for customer service so let’s get started first off you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your information and sign up for totally free as quickly as you register you’re gon na start which will pack your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and customize your assistance desk you can validate your e-mail and listed below that you can see you can include your language whatever kind of language you want on your site alter the color of your logo so as you can see i’m gon na go with a pink and below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah therefore you can update those and next you’re gon na pick your support channel so how you can be contacted through phone email social networks chat or kinds and below that you can include your client assistance email so if somebody is going to be contacting you you can set that e-mail over here and next up you can invite somebody to your group so if you have a team that is working for you if someone is going to be selling the tickets for you you can welcome them over here successive over here we have our dashboard our dashboard reveals our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a chart that reveals you the trends so if the tickets are selling out much better or worse it’s going to reveal you a good pattern and below that you have your client complete satisfaction and you can see the percentage of unfavorable reactions or positive actions even neutral reactions and the total reactions that you have actually gotten on the right side you’re gon na have your order of business so something that you require to add to your order of business you’re gon na add it over here and it’s gon na provide you a good little pointer on your basic control panel and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply state let’s sort them by their status and now you can see high and immediate ones will be on the leading nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you wish to view if you wish to see the tickets that are assigned to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out based on your needs and next up below that you have your basic contact and business so you can see those whichever manner in which you have actually gotten in touch with individuals you can see their e-mail addresses uh their company titles their phone numbers facebook twitter whatever sort of account details that you have about them below that you have your options tab so your solution tab is a basic kind of details tab which allows you to see your e-mail marketing your legal requirements

Get Reddit Freshdesk support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is kind of miscellaneous you will find it in your options tab and listed below the solutions tab you have your reports and analytics reports are the standard general summary of the number of tickets you may have offered what is the ticket volume trend you can see over here you can get a help desk extensive ticket analysis and you can likewise view your ticket volume patterns so you can Reddit Freshdesk

see on the best side you have your today’s ticket inside so how many tickets you might have offered or so what is the boost or decrease in these sales you can see getting seven tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow representative productivity support operation and your general account settings over here you can view the development or the details of a specific team member or a group member and listed below that you can see your various channels of communication you can also see your workflow and what type of progress you have actually made what turning points that you have reached and just how much performance each agent has you can see that from over here going back into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what type of ticket this is you can change its status you can set its top priority and you can also set what kind of question it is so what type of question it is you can also appoint a particular representative to this inquiry so you can just include a note basically respond

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the customer so it’s instantly going to key in hi matt rogers that’s the client name this is jane doe what might be the problem with your product i’m just going to send out that and now i have actually responded to this customer you can also delete your reactions within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a similar kind of action you need to offer to each of your customers again and again you’re going to go into the services tab and over here you can see there is the classifications you have basic getting going with us refunds and orders information gifts and coupons and truths and questions so in fact in questions you can see over here there is some draft design templates that are already available and let’s see how long will shipment take that’s a concern that is frequently asked you can just release this draft and then return to ticketing i’m simply gon na as a sample simply choose this ticket obviously the concern is various but i’m simply selecting this as a sample and now i’m simply going to pick this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see suggested solutions and canned kinds so you’re going to click recommended services and you can see different short articles that are a pre-written answer to a consumer concern and you can simply insert that pre-written information into your reaction and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same kind of answers again and again so this is an extremely simple formula for your representatives to follow so they can easily respond to emails so another great feature that freshdesk truly supplies is developing groups so if you click on groups in the admin section you can produce various groups for different purposes so if a problem and a ticket is associated with billing you can assign a group member so over here i’ve assigned myself in this group which individual could specify their function and make them the leader of this sort of billing ticket besides that you can likewise designate various in the group area you can also designate different tickets to various groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where customers may have elevated a specific scenario and yeah this is how you can start with your online ticketing using freshdesk.com i hope you men found this easy to understand and valuable and i’ll capture you guys in the next video Reddit Freshdesk