Reassign Tickets To Another Agent Freshdesk – Delight your customers

So we are talking about…Reassign Tickets To Another Agent Freshdesk…you can use freshdesk for customer support so let’s begin to begin with you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your information and register for totally free as quickly as you sign up you’re gon na get going which will load your basic control panel so when you’re beginning with freshdesk as you can see on the left side it will set up your account so over here and customize your assistance desk you can verify your e-mail and listed below that you can see you can add your language whatever kind of language you want on your site change the color of your logo design so as you can see i’m gon na choose a pink and below that you can also change your menu color so i’m also gon na make that pink i guess or i should make that black yeah therefore you can update those and next you’re gon na choose your assistance channel so how you can be gotten in touch with by means of phone e-mail social media chat or forms and below that you can add your customer support email so if somebody is going to be calling you you can set that email over here and next up you can invite someone to your group so if you have a team that is working for you if someone is going to be selling the tickets for you you can invite them over here next up over here we have our dashboard our control panel reveals our

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unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a chart that shows you the trends so if the tickets are selling out better or even worse it’s going to reveal you a good pattern and listed below that you have your client satisfaction and you can see the portion of negative actions or positive responses even neutral reactions and the overall actions that you have gotten on the ideal side you’re gon na have your order of business so something that you require to contribute to your to-do list you’re gon na add it over here and it’s gon na offer you a nice little reminder on your basic control panel and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s just say let’s sort them by their status and now you can see urgent and high ones will be on the top however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you wish to view if you want to see the tickets that are designated to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out as per your needs and successive below that you have your basic contact and companies so you can see those whichever manner in which you have called individuals you can see their e-mail addresses uh their business titles their phone numbers facebook twitter whatever sort of account information that you have about them listed below that you have your options tab so your solution tab is a basic type of info tab which permits you to view your e-mail marketing your legal requirements

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your service related statements so if there is something that is kind of various you will find it in your options tab and listed below the services tab you have your reports and analytics reports are the basic general introduction of how many tickets you may have offered what is the ticket volume trend you can see over here you can get an aid desk in-depth ticket analysis and you can also view your ticket volume patterns so you can Reassign Tickets To Another Agent Freshdesk

see on the right side you have your today’s ticket inside so the number of tickets you might have offered or two what is the increase or decrease in these sales you can see getting seven tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow representative efficiency support operation and your basic account settings over here you can see the progress or the information of a specific staff member or a group member and below that you can see your various channels of communication you can also view your workflow and what kind of development you have made what milestones that you have reached and just how much productivity each agent has you can see that from over here returning into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what kind of ticket this is you can alter its status you can set its priority and you can likewise set what sort of inquiry it is so what kind of concern it is you can likewise appoint a particular agent to this query so you can simply include a note essentially reply

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tto this person and now i’m going to just tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the client so it’s immediately going to type in hi matt rogers that’s the consumer name this is jane doe what might be the issue with your product i’m just going to send out that and now i have actually replied to this client you can also delete your responses within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a comparable kind of action you require to offer to each of your customers again and again you’re going to go into the options tab and over here you can see there is the categories you have actually general getting started with us orders and refunds info gifts and coupons and truths and questions so in fact in questions you can see over here there is some draft design templates that are already available and let’s see how long will shipment take that’s a question that is frequently asked you can simply release this draft and after that go back to ticketing i’m simply gon na as a sample just select this ticket undoubtedly the question is different but i’m simply selecting this as a sample and now i’m just going to choose this as a sample and i’m going to respond to it and you can see when you’re replying to a consumer on the bottom left you can see suggested options and canned types so you’re going to click suggested options and you can see different posts that are a pre-written answer to a consumer question and you can simply place that pre-written information into your reaction and send it without needing to

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retype the exact same type of responses again and again so this is an extremely simple formula for your representatives to follow so they can easily react to emails so another terrific function that freshdesk actually offers is developing groups so if you click groups in the admin area you can develop various groups for different purposes so if an issue and a ticket is connected to billing you can appoint a group member so over here i’ve designated myself in this group and that person might define their function and make them the leader of this sort of billing ticket besides that you can also assign various in the group section you can likewise assign different tickets to different groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers might have elevated a certain situation and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you people found this easy to understand and useful and i’ll capture you people in the next video Reassign Tickets To Another Agent Freshdesk

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