Observer Freshdesk – Delight your customers

So we are talking about…Observer Freshdesk…you can use freshdesk for customer support so let’s start first off you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your information and sign up for totally free as quickly as you sign up you’re gon na get started which will pack your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and personalize your assistance desk you can validate your e-mail and below that you can see you can include your language whatever sort of language you want on your site alter the color of your logo so as you can see i’m gon na opt for a pink and below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i need to make that black yeah therefore you can update those and next you’re gon na select your assistance channel so how you can be gotten in touch with by means of phone e-mail social networks chat or types and listed below that you can include your consumer assistance email so if somebody is going to be contacting you you can set that email over here and next up you can invite someone to your group so if you have a team that is working for you if someone is going to be offering the tickets for you you can welcome them over here successive over here we have our dashboard our control panel reveals our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a graph that reveals you the trends so if the tickets are selling out better or worse it’s going to show you a good pattern and below that you have your customer complete satisfaction and you can see the percentage of favorable reactions or negative actions even neutral responses and the overall responses that you have actually received on the right side you’re gon na have your to-do list so something that you need to add to your order of business you’re gon na add it over here and it’s gon na provide you a nice little suggestion on your basic dashboard and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s just say let’s sort them by their status and now you can see high and immediate ones will be on the top nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what type of tickets you want to see if you wish to see the tickets that are designated to a particular person or the tickets that are still unassigned you can view them over here you can filter them out according to your requirements and successive below that you have your basic contact and business so you can view those whichever manner in which you have actually contacted individuals you can see their email addresses uh their business titles their contact number facebook twitter whatever sort of account details that you have about them below that you have your options tab so your service tab is a basic sort of details tab which allows you to view your e-mail marketing your legal requirements

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your service associated statements so if there is something that is kind of miscellaneous you will find it in your services tab and below the solutions tab you have your analytics and reports reports are the standard general summary of how many tickets you might have sold what is the ticket volume trend you can see over here you can get an aid desk thorough ticket analysis and you can likewise see your ticket volume patterns so you can Observer Freshdesk

see on the right side you have your today’s ticket inside so how many tickets you might have offered or so what is the increase or decrease in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow agent productivity assistance operation and your basic account settings over here you can view the development or the information of a specific team member or a group member and below that you can see your different channels of communication you can also view your workflow and what kind of development you have made what milestones that you have reached and how much efficiency each representative has you can see that from over here going back into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific classification what kind of ticket this is you can change its status you can set its concern and you can also set what kind of query it is so what type of question it is you can also assign a specific representative to this query so you can just include a note generally reply

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the client so it’s instantly going to enter hi matt rogers that’s the consumer name this is jane doe what might be the issue with your item i’m just going to send that and now i have replied to this client you can likewise delete your responses within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a similar kind of response you need to give to each of your clients again and again you’re going to go into the services tab and over here you can see there is the categories you have general beginning with us orders and refunds details presents and coupons and facts and concerns so in fact in questions you can see over here there is some draft templates that are currently offered and let’s see how long will shipment take that’s a concern that is typically asked you can just publish this draft and after that go back to ticketing i’m simply gon na as a sample just choose this ticket obviously the concern is different but i’m simply picking this as a sample and now i’m simply going to select this as a sample and i’m going to reply to it and you can see when you’re replying to a consumer on the bottom left you can see recommended services and canned kinds so you’re going to click on recommended options and you can see different short articles that are a pre-written answer to a customer question and you can simply insert that pre-written details into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same type of answers again and again so this is a really easy formula for your agents to follow so they can quickly respond to emails so another excellent feature that freshdesk really offers is producing groups so if you click groups in the admin section you can create different groups for various purposes so if a ticket and an issue is connected to billing you can assign a group member so over here i have actually assigned myself in this group which person might specify their role and make them the leader of this kind of billing ticket aside from that you can also assign various in the group section you can likewise assign various tickets to different groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers may have raised a specific scenario and yeah this is how you can start with your online ticketing using freshdesk.com i hope you guys discovered this easy to understand and practical and i’ll catch you guys in the next video Observer Freshdesk

 

 

Observer Freshdesk – Delight your customers

So we are talking about…Observer Freshdesk…you can utilize freshdesk for customer care so let’s get started first off you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for totally free as soon as you register you’re gon na get going and that will fill your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and individualize your aid desk you can validate your e-mail and listed below that you can see you can add your language whatever sort of language you want on your website change the color of your logo so as you can see i’m gon na choose a pink and listed below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i need to make that black yeah therefore you can upgrade those and next you’re gon na choose your assistance channel so how you can be contacted by means of phone email social media chat or kinds and below that you can include your customer assistance email so if somebody is going to be calling you you can set that email over here and next up you can invite someone to your group so if you have a group that is working for you if somebody is going to be selling the tickets for you you can invite them over here next up over here we have our control panel our dashboard shows our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a graph that shows you the trends so if the tickets are selling out better or even worse it’s going to show you a good pattern and below that you have your consumer satisfaction and you can see the percentage of positive actions or unfavorable responses even neutral actions and the total actions that you have received on the best side you’re gon na have your order of business so something that you require to contribute to your order of business you’re gon na add it over here and it’s gon na offer you a nice little reminder on your basic control panel and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s simply state let’s sort them by their status and now you can see immediate and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what sort of tickets you want to view if you want to see the tickets that are assigned to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out based on your needs and next up listed below that you have your basic contact and business so you can see those whichever way that you have actually gotten in touch with people you can see their e-mail addresses uh their company titles their contact number facebook twitter whatever type of account details that you have about them below that you have your options tab so your solution tab is a basic kind of information tab which allows you to view your e-mail marketing your legal requirements

Get Observer Freshdesk support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is sort of miscellaneous you will discover it in your options tab and below the options tab you have your analytics and reports reports are the basic general introduction of the number of tickets you might have offered what is the ticket volume trend you can see over here you can get a help desk in-depth ticket analysis and you can also view your ticket volume trends so you can Observer Freshdesk

see on the ideal side you have your today’s ticket inside so how many tickets you might have offered approximately what is the increase or reduce in these sales you can see getting seven tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow agent productivity assistance operation and your basic account settings over here you can see the progress or the details of a specific team member or a group member and listed below that you can see your various channels of interaction you can likewise see your workflow and what type of progress you have actually made what turning points that you have reached and how much efficiency each agent has you can see that from over here returning into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what type of ticket this is you can change its status you can set its concern and you can likewise set what type of query it is so what type of concern it is you can also assign a particular representative to this query so you can simply include a note essentially respond

 

tto this person and now i’m going to just tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the customer so it’s instantly going to enter hi matt rogers that’s the customer name this is jane doe what might be the issue with your product i’m simply going to send out that and now i have responded to this customer you can also erase your reactions within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a comparable sort of action you need to give to each of your clients again and again you’re going to go into the solutions tab and over here you can see there is the classifications you have basic getting going with us refunds and orders information gifts and vouchers and realities and concerns so in fact in questions you can see over here there is some draft design templates that are currently offered and let’s see how long will shipment take that’s a concern that is often asked you can simply publish this draft and then return to ticketing i’m simply gon na as a sample just select this ticket clearly the concern is different however i’m just selecting this as a sample and now i’m simply going to select this as a sample and i’m going to reply to it and you can see when you’re responding to a customer on the bottom left you can see suggested services and canned forms so you’re going to click recommended options and you can see various short articles that are a pre-written answer to a consumer question and you can simply place that pre-written details into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same type of responses again and again so this is a really simple formula for your representatives to follow so they can easily respond to emails so another fantastic function that freshdesk really provides is creating groups so if you click groups in the admin area you can produce various groups for various functions so if a ticket and a concern is related to billing you can assign a group member so over here i have actually assigned myself in this group which person could define their function and make them the leader of this type of billing ticket besides that you can likewise designate various in the group area you can likewise designate various tickets to various groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers may have elevated a particular situation and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you guys found this easy to understand and valuable and i’ll catch you guys in the next video Observer Freshdesk