Merging Tickets In Freshdesk – Delight your customers

So we are talking about…Merging Tickets In Freshdesk…you can utilize freshdesk for client service so let’s get started first off you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your details and register for totally free as quickly as you sign up you’re gon na get going and that will pack your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and customize your help desk you can validate your e-mail and below that you can see you can add your language whatever kind of language you desire on your site alter the color of your logo so as you can see i’m gon na choose a pink and listed below that you can also alter your menu color so i’m also gon na make that pink i guess or i should make that black yeah therefore you can update those and next you’re gon na choose your assistance channel so how you can be called through phone e-mail social media chat or forms and listed below that you can include your consumer assistance email so if someone is going to be contacting you you can set that e-mail over here and next up you can welcome someone to your team so if you have a team that is working for you if somebody is going to be offering the tickets for you you can welcome them over here next up over here we have our control panel our dashboard shows our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that reveals you the trends so if the tickets are selling out better or worse it’s going to reveal you a great trend and listed below that you have your customer complete satisfaction and you can see the percentage of positive reactions or unfavorable actions even neutral responses and the overall actions that you have actually received on the ideal side you’re gon na have your to-do list so something that you need to add to your to-do list you’re gon na add it over here and it’s gon na provide you a nice little reminder on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply state let’s sort them by their status and now you can see high and urgent ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you wish to see if you want to see the tickets that are appointed to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out as per your requirements and next up listed below that you have your basic contact and companies so you can see those whichever way that you have gotten in touch with people you can see their email addresses uh their company titles their phone numbers facebook twitter whatever kind of account details that you have about them below that you have your options tab so your solution tab is a basic kind of info tab which allows you to see your email marketing your legal requirements

Get Merging Tickets In Freshdesk support, customer, ticket, software, zendesk,

your service related statements so if there is something that is kind of miscellaneous you will find it in your options tab and listed below the options tab you have your reports and analytics reports are the standard general introduction of how many tickets you might have offered what is the ticket volume trend you can see over here you can get a help desk in-depth ticket analysis and you can also view your ticket volume patterns so you can Merging Tickets In Freshdesk

see on the right side you have your today’s ticket inside so how many tickets you might have sold approximately what is the boost or reduce in these sales you can see receiving seven tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow agent performance support operation and your basic account settings over here you can view the development or the information of a specific team member or a group member and listed below that you can see your different channels of interaction you can also view your workflow and what sort of progress you have made what milestones that you have actually reached and how much efficiency each representative has you can view that from over here returning into tickets i’m going to show you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what type of ticket this is you can alter its status you can set its priority and you can likewise set what kind of query it is so what type of question it is you can also assign a specific agent to this question so you can just include a note essentially respond

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the customer so it’s immediately going to enter hi matt rogers that’s the consumer name this is jane doe what might be the problem with your item i’m simply going to send out that and now i have actually responded to this client you can also erase your actions within 10 seconds so if you slip up you can delete them within a few seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a similar type of response you require to provide to each of your consumers again and again you’re going to go into the solutions tab and over here you can see there is the classifications you have basic getting started with us orders and refunds information presents and coupons and facts and concerns so in fact in questions you can see over here there is some draft design templates that are already offered and let’s see how long will delivery take that’s a question that is typically asked you can simply publish this draft and after that go back to ticketing i’m just gon na as a sample simply select this ticket certainly the concern is various however i’m just picking this as a sample and now i’m simply going to select this as a sample and i’m going to respond to it and you can see when you’re replying to a consumer on the bottom left you can see suggested solutions and canned kinds so you’re going to click on suggested options and you can see different short articles that are a pre-written answer to a customer question and you can just insert that pre-written information into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same type of answers again and again so this is a really easy formula for your agents to follow so they can quickly respond to e-mails so another fantastic function that freshdesk actually supplies is producing groups so if you click on groups in the admin area you can produce different groups for various purposes so if a ticket and a concern is connected to billing you can designate a group member so over here i have actually designated myself in this group and that individual could define their function and make them the leader of this sort of billing ticket aside from that you can likewise appoint various in the group section you can likewise designate various tickets to various groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where customers may have elevated a particular scenario and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you men found this easy to understand and handy and i’ll capture you men in the next video Merging Tickets In Freshdesk

 

 

Merging Tickets In Freshdesk – Delight your customers

So we are talking about…Merging Tickets In Freshdesk…you can utilize freshdesk for customer service so let’s get started first of all you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your information and register for complimentary as soon as you register you’re gon na begin which will fill your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and personalize your aid desk you can verify your email and below that you can see you can include your language whatever sort of language you desire on your website alter the color of your logo so as you can see i’m gon na go with a pink and listed below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah therefore you can update those and next you’re gon na choose your support channel so how you can be gotten in touch with by means of phone email social networks chat or kinds and listed below that you can add your client assistance e-mail so if someone is going to be contacting you you can set that email over here and next up you can welcome somebody to your team so if you have a group that is working for you if somebody is going to be selling the tickets for you you can welcome them over here next up over here we have our dashboard our dashboard shows our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a chart that shows you the trends so if the tickets are selling out better or even worse it’s going to reveal you a nice pattern and listed below that you have your consumer satisfaction and you can see the percentage of unfavorable responses or positive responses even neutral reactions and the total actions that you have actually gotten on the ideal side you’re gon na have your order of business so something that you require to add to your to-do list you’re gon na add it over here and it’s gon na offer you a nice little pointer on your basic control panel and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s just say let’s arrange them by their status and now you can see urgent and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you wish to view if you wish to see the tickets that are designated to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out according to your needs and next up below that you have your basic contact and business so you can see those whichever manner in which you have called individuals you can see their e-mail addresses uh their company titles their phone numbers facebook twitter whatever kind of account details that you have about them listed below that you have your solutions tab so your service tab is a general type of info tab which permits you to see your e-mail marketing your legal requirements

Get Merging Tickets In Freshdesk support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is kind of various you will discover it in your solutions tab and below the services tab you have your reports and analytics reports are the basic general summary of the number of tickets you may have sold what is the ticket volume pattern you can see over here you can get a help desk extensive ticket analysis and you can likewise see your ticket volume trends so you can Merging Tickets In Freshdesk

see on the best side you have your today’s ticket inside so how many tickets you may have sold approximately what is the increase or decrease in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow agent efficiency support operation and your basic account settings over here you can view the progress or the details of a particular staff member or a group member and below that you can see your different channels of communication you can likewise view your workflow and what kind of progress you have actually made what milestones that you have reached and how much efficiency each representative has you can view that from over here going back into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what kind of ticket this is you can alter its status you can set its top priority and you can likewise set what type of query it is so what kind of question it is you can likewise appoint a particular representative to this question so you can simply include a note generally respond

 

tto this person and now i’m going to just tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the consumer so it’s automatically going to key in hi matt rogers that’s the consumer name this is jane doe what might be the concern with your product i’m simply going to send that and now i have replied to this client you can likewise erase your responses within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a similar type of response you need to give to each of your customers again and again you’re going to go into the solutions tab and over here you can see there is the categories you have actually general getting started with us refunds and orders information presents and coupons and truths and questions so in fact in questions you can see over here there is some draft design templates that are already available and let’s see for how long will delivery take that’s a concern that is typically asked you can just release this draft and after that go back to ticketing i’m simply gon na as a sample simply select this ticket undoubtedly the question is various but i’m just picking this as a sample and now i’m just going to select this as a sample and i’m going to reply to it and you can see when you’re replying to a client on the bottom left you can see recommended options and canned forms so you’re going to click on suggested solutions and you can see different posts that are a pre-written answer to a consumer concern and you can just insert that pre-written details into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same sort of responses again and again so this is a really simple formula for your agents to follow so they can easily react to emails so another great function that freshdesk really offers is developing groups so if you click on groups in the admin section you can develop different groups for different purposes so if a concern and a ticket is connected to billing you can assign a group member so over here i have actually appointed myself in this group which person could specify their role and make them the leader of this sort of billing ticket other than that you can likewise appoint various in the group area you can also appoint different tickets to various groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients might have raised a specific situation and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you guys found this easy to understand and useful and i’ll capture you people in the next video Merging Tickets In Freshdesk