Is Freshdesk – Delight your customers

So we are talking about…Is Freshdesk…you can utilize freshdesk for customer support so let’s get going first of all you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your details and register for totally free as soon as you sign up you’re gon na get going which will load your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and personalize your aid desk you can validate your email and below that you can see you can add your language whatever kind of language you want on your site change the color of your logo so as you can see i’m gon na choose a pink and listed below that you can also change your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah therefore you can upgrade those and next you’re gon na choose your assistance channel so how you can be gotten in touch with through phone email social networks chat or types and below that you can add your client support email so if somebody is going to be contacting you you can set that e-mail over here and next up you can welcome someone to your group so if you have a team that is working for you if somebody is going to be selling the tickets for you you can invite them over here successive over here we have our control panel our dashboard shows our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that shows you the trends so if the tickets are selling out better or even worse it’s going to show you a good pattern and listed below that you have your customer satisfaction and you can see the percentage of positive reactions or negative actions even neutral actions and the overall responses that you have gotten on the best side you’re gon na have your order of business so something that you need to contribute to your to-do list you’re gon na include it over here and it’s gon na give you a nice little pointer on your basic dashboard and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s simply say let’s arrange them by their status and now you can see urgent and high ones will be on the leading however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you wish to see if you wish to see the tickets that are appointed to a specific person or the tickets that are still unassigned you can view them over here you can filter them out according to your requirements and next up below that you have your basic contact and companies so you can see those whichever way that you have contacted people you can see their email addresses uh their company titles their contact number facebook twitter whatever type of account information that you have about them below that you have your solutions tab so your option tab is a basic type of information tab which enables you to view your email marketing your legal requirements

Get Is Freshdesk support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is sort of various you will discover it in your options tab and below the services tab you have your analytics and reports reports are the standard general introduction of the number of tickets you may have sold what is the ticket volume trend you can see over here you can get a help desk thorough ticket analysis and you can likewise see your ticket volume patterns so you can Is Freshdesk

see on the ideal side you have your today’s ticket inside so how many tickets you might have offered approximately what is the increase or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow representative performance support operation and your basic account settings over here you can view the development or the details of a specific staff member or a group member and listed below that you can see your different channels of communication you can likewise see your workflow and what sort of development you have made what turning points that you have actually reached and just how much efficiency each agent has you can see that from over here going back into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific category what kind of ticket this is you can change its status you can set its priority and you can likewise set what sort of query it is so what kind of concern it is you can also designate a specific representative to this query so you can simply add a note basically reply

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the consumer so it’s immediately going to type in hi matt rogers that’s the customer name this is jane doe what might be the issue with your product i’m simply going to send that and now i have actually replied to this consumer you can also erase your actions within 10 seconds so if you slip up you can delete them within a few seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a similar sort of reaction you require to offer to each of your consumers again and again you’re going to enter into the services tab and over here you can see there is the categories you have general starting with us refunds and orders info gifts and coupons and realities and concerns so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see how long will delivery take that’s a question that is frequently asked you can just release this draft and then go back to ticketing i’m just gon na as a sample just select this ticket certainly the question is different however i’m simply selecting this as a sample and now i’m simply going to select this as a sample and i’m going to reply to it and you can see when you’re replying to a client on the bottom left you can see suggested services and canned types so you’re going to click suggested services and you can see different articles that are a pre-written answer to a client question and you can just insert that pre-written information into your response and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same type of responses again and again so this is a really simple formula for your representatives to follow so they can quickly react to emails so another excellent feature that freshdesk truly supplies is developing groups so if you click groups in the admin area you can develop different groups for various functions so if a ticket and a concern is connected to billing you can designate a group member so over here i’ve designated myself in this group which person might define their function and make them the leader of this sort of billing ticket other than that you can likewise designate various in the group section you can likewise designate different tickets to different groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers may have elevated a specific situation and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you men discovered this easy to understand and valuable and i’ll catch you people in the next video Is Freshdesk

 

 

Is Freshdesk – Delight your customers

So we are talking about…Is Freshdesk…you can utilize freshdesk for customer support so let’s start to begin with you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your information and register for free as quickly as you register you’re gon na get started and that will fill your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and personalize your aid desk you can verify your email and listed below that you can see you can add your language whatever sort of language you desire on your site change the color of your logo so as you can see i’m gon na choose a pink and listed below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah therefore you can update those and next you’re gon na pick your assistance channel so how you can be called via phone email social media chat or kinds and listed below that you can include your customer support e-mail so if someone is going to be calling you you can set that e-mail over here and next up you can welcome somebody to your group so if you have a group that is working for you if someone is going to be selling the tickets for you you can invite them over here successive over here we have our dashboard our dashboard shows our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that shows you the trends so if the tickets are selling out better or worse it’s going to reveal you a great trend and below that you have your consumer satisfaction and you can see the portion of negative actions or positive reactions even neutral actions and the overall reactions that you have actually gotten on the best side you’re gon na have your order of business so something that you need to add to your order of business you’re gon na include it over here and it’s gon na give you a good little suggestion on your basic control panel and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s simply say let’s arrange them by their status and now you can see high and urgent ones will be on the leading nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you wish to see if you wish to see the tickets that are designated to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out based on your needs and next up listed below that you have your basic contact and companies so you can view those whichever way that you have actually gotten in touch with people you can see their email addresses uh their business titles their contact number facebook twitter whatever sort of account information that you have about them listed below that you have your options tab so your option tab is a general sort of info tab which enables you to see your e-mail marketing your legal requirements

Get Is Freshdesk support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is sort of miscellaneous you will find it in your solutions tab and below the services tab you have your reports and analytics reports are the fundamental general summary of the number of tickets you might have offered what is the ticket volume trend you can see over here you can get a help desk in-depth ticket analysis and you can likewise see your ticket volume trends so you can Is Freshdesk

see on the ideal side you have your today’s ticket inside so how many tickets you might have offered or so what is the increase or decrease in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow representative productivity support operation and your general account settings over here you can view the development or the information of a specific employee or a group member and listed below that you can see your various channels of interaction you can likewise see your workflow and what kind of development you have made what milestones that you have reached and how much performance each agent has you can view that from over here returning into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific classification what kind of ticket this is you can change its status you can set its top priority and you can likewise set what type of question it is so what type of question it is you can likewise appoint a specific agent to this question so you can just include a note essentially reply

 

tto this person and now i’m going to just tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the customer so it’s automatically going to enter hi matt rogers that’s the client name this is jane doe what might be the concern with your item i’m just going to send out that and now i have replied to this customer you can likewise erase your reactions within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a similar kind of reaction you require to provide to each of your clients again and again you’re going to go into the solutions tab and over here you can see there is the categories you have basic beginning with us orders and refunds info presents and coupons and truths and questions so in fact in questions you can see over here there is some draft design templates that are currently offered and let’s see how long will shipment take that’s a question that is frequently asked you can simply publish this draft and then go back to ticketing i’m just gon na as a sample just select this ticket undoubtedly the question is different however i’m just picking this as a sample and now i’m just going to select this as a sample and i’m going to respond to it and you can see when you’re responding to a customer on the bottom left you can see recommended solutions and canned kinds so you’re going to click on suggested services and you can see different posts that are a pre-written answer to a client concern and you can just insert that pre-written information into your reaction and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same kind of responses again and again so this is a really simple formula for your agents to follow so they can quickly react to emails so another fantastic function that freshdesk truly offers is creating groups so if you click on groups in the admin section you can create different groups for different purposes so if an issue and a ticket is associated with billing you can appoint a group member so over here i have actually appointed myself in this group and that individual could define their role and make them the leader of this type of billing ticket besides that you can also assign various in the group section you can also designate different tickets to different groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients might have elevated a particular circumstance and yeah this is how you can start with your online ticketing using freshdesk.com i hope you people discovered this easy to understand and useful and i’ll catch you men in the next video Is Freshdesk