Incoming Web Developer Freshdesk Linkedin – Delight your customers

So we are talking about…Incoming Web Developer Freshdesk Linkedin…you can use freshdesk for customer support so let’s begin first off you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as quickly as you register you’re gon na start which will fill your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and customize your assistance desk you can verify your email and listed below that you can see you can add your language whatever type of language you want on your website change the color of your logo design so as you can see i’m gon na choose a pink and below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah and so you can update those and next you’re gon na pick your support channel so how you can be contacted by means of phone email social media chat or kinds and below that you can include your customer support e-mail so if somebody is going to be calling you you can set that e-mail over here and next up you can welcome somebody to your group so if you have a team that is working for you if someone is going to be offering the tickets for you you can welcome them over here successive over here we have our dashboard our dashboard shows our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a graph that reveals you the patterns so if the tickets are selling out much better or worse it’s going to reveal you a good pattern and below that you have your client satisfaction and you can see the percentage of unfavorable reactions or favorable actions even neutral responses and the overall responses that you have gotten on the right side you’re gon na have your order of business so something that you need to contribute to your order of business you’re gon na include it over here and it’s gon na provide you a good little suggestion on your basic control panel and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s simply say let’s arrange them by their status and now you can see immediate and high ones will be on the top however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you wish to see if you wish to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out according to your requirements and next up below that you have your basic contact and business so you can view those whichever way that you have contacted people you can see their email addresses uh their company titles their contact number facebook twitter whatever sort of account details that you have about them below that you have your options tab so your option tab is a general sort of information tab which permits you to view your e-mail marketing your legal requirements

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your service associated statements so if there is something that is type of various you will discover it in your options tab and below the options tab you have your reports and analytics reports are the fundamental general introduction of the number of tickets you might have offered what is the ticket volume trend you can see over here you can get an aid desk extensive ticket analysis and you can likewise see your ticket volume patterns so you can Incoming Web Developer Freshdesk Linkedin

see on the best side you have your today’s ticket inside so the number of tickets you may have offered or two what is the increase or reduce in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow agent performance support operation and your general account settings over here you can see the development or the information of a certain team member or a group member and below that you can see your various channels of interaction you can likewise view your workflow and what type of progress you have actually made what milestones that you have actually reached and how much productivity each agent has you can view that from over here going back into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific category what kind of ticket this is you can alter its status you can set its top priority and you can also set what sort of question it is so what kind of question it is you can likewise appoint a particular agent to this question so you can just add a note essentially respond

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the consumer so it’s immediately going to enter hi matt rogers that’s the client name this is jane doe what might be the concern with your product i’m simply going to send out that and now i have actually replied to this client you can likewise erase your reactions within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a similar kind of reaction you require to offer to each of your clients again and again you’re going to go into the services tab and over here you can see there is the categories you have actually basic getting started with us orders and refunds details presents and discount coupons and realities and questions so in fact in questions you can see over here there is some draft templates that are currently available and let’s see how long will shipment take that’s a concern that is often asked you can just publish this draft and then go back to ticketing i’m simply gon na as a sample simply select this ticket certainly the concern is different but i’m just choosing this as a sample and now i’m just going to pick this as a sample and i’m going to reply to it and you can see when you’re responding to a customer on the bottom left you can see suggested solutions and canned types so you’re going to click recommended options and you can see various articles that are a pre-written answer to a customer concern and you can just place that pre-written details into your action and send it without having to

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retype the exact same kind of responses again and again so this is an extremely easy formula for your agents to follow so they can easily respond to e-mails so another excellent function that freshdesk really supplies is producing groups so if you click on groups in the admin section you can produce various groups for different functions so if a ticket and a problem is associated with billing you can appoint a group member so over here i have actually assigned myself in this group and that person might define their role and make them the leader of this sort of billing ticket aside from that you can also designate various in the group area you can likewise designate different tickets to different groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where customers might have elevated a particular scenario and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you people discovered this easy to understand and valuable and i’ll catch you people in the next video Incoming Web Developer Freshdesk Linkedin