Import Freshdesk Tickets To Freshdesk – Delight your customers

So we are talking about…Import Freshdesk Tickets To Freshdesk…you can use freshdesk for customer care so let’s get going first of all you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your information and sign up for totally free as soon as you sign up you’re gon na start and that will load your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and individualize your aid desk you can confirm your email and listed below that you can see you can include your language whatever sort of language you desire on your website change the color of your logo so as you can see i’m gon na opt for a pink and below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah and so you can update those and next you’re gon na pick your assistance channel so how you can be called via phone e-mail social networks chat or types and listed below that you can add your consumer support e-mail so if someone is going to be calling you you can set that e-mail over here and next up you can invite somebody to your group so if you have a team that is working for you if someone is going to be selling the tickets for you you can welcome them over here successive over here we have our control panel our dashboard reveals our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a chart that shows you the patterns so if the tickets are selling out better or worse it’s going to show you a great trend and listed below that you have your customer complete satisfaction and you can see the percentage of negative actions or favorable responses even neutral responses and the overall actions that you have received on the ideal side you’re gon na have your to-do list so something that you require to contribute to your order of business you’re gon na include it over here and it’s gon na provide you a good little pointer on your basic dashboard and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s just state let’s arrange them by their status and now you can see immediate and high ones will be on the top however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you wish to see if you wish to see the tickets that are appointed to a particular person or the tickets that are still unassigned you can view them over here you can filter them out based on your requirements and next up listed below that you have your basic contact and companies so you can view those whichever manner in which you have actually called individuals you can see their email addresses uh their business titles their phone numbers facebook twitter whatever sort of account information that you have about them listed below that you have your services tab so your solution tab is a general kind of details tab which enables you to see your e-mail marketing your legal requirements

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your service related statements so if there is something that is type of various you will discover it in your services tab and below the services tab you have your reports and analytics reports are the basic general introduction of the number of tickets you might have offered what is the ticket volume trend you can see over here you can get a help desk in-depth ticket analysis and you can also see your ticket volume trends so you can Import Freshdesk Tickets To Freshdesk

see on the best side you have your today’s ticket inside so how many tickets you might have sold or so what is the increase or reduce in these sales you can see getting seven tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow representative productivity support operation and your general account settings over here you can view the progress or the details of a specific staff member or a group member and listed below that you can see your various channels of communication you can also view your workflow and what kind of development you have actually made what milestones that you have reached and just how much performance each agent has you can see that from over here returning into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what sort of ticket this is you can change its status you can set its priority and you can also set what kind of inquiry it is so what type of question it is you can also appoint a specific representative to this question so you can simply include a note generally respond

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the consumer so it’s immediately going to type in hi matt rogers that’s the consumer name this is jane doe what might be the problem with your product i’m simply going to send out that and now i have actually responded to this consumer you can also delete your actions within 10 seconds so if you slip up you can delete them within a few seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a similar type of action you need to provide to each of your customers again and again you’re going to enter into the services tab and over here you can see there is the categories you have actually general getting going with us refunds and orders info gifts and vouchers and truths and concerns so in fact in questions you can see over here there is some draft templates that are already available and let’s see how long will delivery take that’s a question that is typically asked you can simply release this draft and after that go back to ticketing i’m just gon na as a sample just select this ticket obviously the question is various but i’m just choosing this as a sample and now i’m just going to choose this as a sample and i’m going to respond to it and you can see when you’re replying to a customer on the bottom left you can see recommended options and canned types so you’re going to click recommended options and you can see different posts that are a pre-written answer to a client question and you can simply insert that pre-written information into your reaction and send it without needing to

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retype the very same sort of responses again and again so this is a really simple formula for your agents to follow so they can easily react to e-mails so another great feature that freshdesk truly supplies is creating groups so if you click groups in the admin area you can develop various groups for various purposes so if a ticket and a concern is connected to billing you can designate a group member so over here i have actually appointed myself in this group and that individual might specify their role and make them the leader of this kind of billing ticket besides that you can also assign various in the group area you can likewise assign different tickets to various groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers might have elevated a certain circumstance and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you people discovered this easy to understand and useful and i’ll capture you people in the next video Import Freshdesk Tickets To Freshdesk