Hubspot And Freshdesk – Delight your customers

So we are talking about…Hubspot And Freshdesk…you can use freshdesk for customer care so let’s get started first off you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your details and sign up for complimentary as soon as you sign up you’re gon na get going and that will fill your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and individualize your aid desk you can confirm your email and below that you can see you can include your language whatever type of language you desire on your site change the color of your logo design so as you can see i’m gon na go with a pink and listed below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah and so you can upgrade those and next you’re gon na pick your assistance channel so how you can be gotten in touch with through phone e-mail social networks chat or forms and below that you can add your customer assistance e-mail so if someone is going to be calling you you can set that email over here and next up you can welcome somebody to your group so if you have a group that is working for you if someone is going to be selling the tickets for you you can welcome them over here next up over here we have our dashboard our control panel reveals our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a graph that reveals you the trends so if the tickets are selling out much better or worse it’s going to reveal you a good pattern and below that you have your customer complete satisfaction and you can see the percentage of favorable reactions or negative responses even neutral actions and the overall reactions that you have received on the ideal side you’re gon na have your order of business so something that you need to add to your to-do list you’re gon na include it over here and it’s gon na give you a good little suggestion on your basic dashboard and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s simply state let’s sort them by their status and now you can see urgent and high ones will be on the leading however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what type of tickets you want to view if you want to see the tickets that are appointed to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out according to your requirements and successive listed below that you have your basic contact and companies so you can see those whichever manner in which you have actually called individuals you can see their e-mail addresses uh their business titles their contact number facebook twitter whatever kind of account details that you have about them below that you have your services tab so your service tab is a basic kind of info tab which permits you to view your e-mail marketing your legal requirements

Get Hubspot And Freshdesk support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is sort of various you will discover it in your solutions tab and listed below the services tab you have your reports and analytics reports are the fundamental general overview of the number of tickets you may have sold what is the ticket volume pattern you can see over here you can get an assistance desk extensive ticket analysis and you can likewise see your ticket volume patterns so you can Hubspot And Freshdesk

see on the right side you have your today’s ticket inside so how many tickets you may have offered or so what is the boost or reduce in these sales you can see getting seven tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow agent performance assistance operation and your basic account settings over here you can see the progress or the details of a particular team member or a group member and below that you can see your different channels of interaction you can likewise see your workflow and what kind of progress you have actually made what turning points that you have reached and how much productivity each agent has you can view that from over here returning into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific classification what kind of ticket this is you can alter its status you can set its priority and you can also set what sort of query it is so what kind of question it is you can also assign a particular representative to this question so you can just include a note generally reply

 

tto this person and now i’m going to just tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the customer so it’s automatically going to key in hi matt rogers that’s the consumer name this is jane doe what might be the issue with your product i’m just going to send that and now i have replied to this consumer you can also erase your reactions within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a comparable sort of action you require to give to each of your customers again and again you’re going to enter into the solutions tab and over here you can see there is the categories you have general beginning with us orders and refunds details gifts and vouchers and truths and concerns so in fact in questions you can see over here there is some draft templates that are currently offered and let’s see the length of time will delivery take that’s a concern that is typically asked you can just publish this draft and then return to ticketing i’m just gon na as a sample just select this ticket obviously the concern is various however i’m simply picking this as a sample and now i’m just going to pick this as a sample and i’m going to reply to it and you can see when you’re responding to a client on the bottom left you can see suggested options and canned types so you’re going to click recommended services and you can see various articles that are a pre-written answer to a consumer concern and you can just place that pre-written information into your reaction and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same type of answers again and again so this is a very simple formula for your agents to follow so they can easily react to e-mails so another great feature that freshdesk really supplies is developing groups so if you click on groups in the admin area you can create different groups for various functions so if a concern and a ticket is connected to billing you can designate a group member so over here i have actually appointed myself in this group and that person might define their role and make them the leader of this kind of billing ticket other than that you can also appoint different in the group section you can likewise appoint various tickets to various groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers may have raised a particular situation and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you guys found this easy to understand and handy and i’ll capture you men in the next video Hubspot And Freshdesk

 

 

Hubspot And Freshdesk – Delight your customers

So we are talking about…Hubspot And Freshdesk…you can utilize freshdesk for customer service so let’s start to begin with you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your details and sign up for complimentary as quickly as you register you’re gon na begin and that will fill your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and personalize your help desk you can confirm your e-mail and below that you can see you can include your language whatever sort of language you want on your site alter the color of your logo so as you can see i’m gon na go with a pink and below that you can also change your menu color so i’m also gon na make that pink i guess or i should make that black yeah and so you can update those and next you’re gon na pick your assistance channel so how you can be contacted by means of phone email social networks chat or forms and below that you can include your customer assistance e-mail so if someone is going to be calling you you can set that e-mail over here and next up you can invite somebody to your team so if you have a group that is working for you if someone is going to be offering the tickets for you you can welcome them over here successive over here we have our control panel our control panel reveals our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a graph that reveals you the trends so if the tickets are selling out much better or worse it’s going to show you a great trend and listed below that you have your client satisfaction and you can see the portion of negative responses or favorable actions even neutral responses and the overall responses that you have actually received on the ideal side you’re gon na have your to-do list so something that you require to contribute to your to-do list you’re gon na add it over here and it’s gon na give you a nice little pointer on your basic control panel and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s simply state let’s sort them by their status and now you can see immediate and high ones will be on the top however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you want to see if you wish to see the tickets that are designated to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out according to your needs and successive below that you have your basic contact and business so you can view those whichever way that you have gotten in touch with people you can see their e-mail addresses uh their business titles their phone numbers facebook twitter whatever sort of account details that you have about them listed below that you have your services tab so your service tab is a general sort of information tab which enables you to view your e-mail marketing your legal requirements

Get Hubspot And Freshdesk support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is kind of miscellaneous you will discover it in your options tab and below the options tab you have your analytics and reports reports are the fundamental general summary of how many tickets you may have offered what is the ticket volume trend you can see over here you can get an assistance desk extensive ticket analysis and you can likewise view your ticket volume trends so you can Hubspot And Freshdesk

see on the ideal side you have your today’s ticket inside so the number of tickets you might have offered or two what is the boost or decrease in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow agent efficiency assistance operation and your general account settings over here you can see the progress or the information of a specific staff member or a group member and below that you can see your various channels of interaction you can likewise view your workflow and what type of development you have made what turning points that you have actually reached and how much efficiency each representative has you can view that from over here returning into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what sort of ticket this is you can alter its status you can set its priority and you can also set what kind of inquiry it is so what type of question it is you can also assign a particular agent to this query so you can simply include a note generally reply

 

tto this person and now i’m going to just tell them i will be fixing your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the customer so it’s automatically going to type in hi matt rogers that’s the customer name this is jane doe what might be the issue with your product i’m simply going to send out that and now i have replied to this client you can also delete your responses within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a comparable type of reaction you require to provide to each of your clients again and again you’re going to enter into the solutions tab and over here you can see there is the classifications you have general beginning with us refunds and orders information gifts and discount coupons and truths and concerns so in fact in questions you can see over here there is some draft templates that are currently available and let’s see the length of time will shipment take that’s a concern that is typically asked you can just release this draft and then go back to ticketing i’m simply gon na as a sample just choose this ticket obviously the question is different but i’m simply picking this as a sample and now i’m simply going to pick this as a sample and i’m going to reply to it and you can see when you’re replying to a consumer on the bottom left you can see recommended options and canned forms so you’re going to click suggested services and you can see various posts that are a pre-written answer to a customer concern and you can simply place that pre-written details into your response and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same type of responses again and again so this is an extremely simple formula for your agents to follow so they can easily react to e-mails so another terrific function that freshdesk really provides is developing groups so if you click on groups in the admin area you can create various groups for different functions so if a ticket and a problem is associated with billing you can assign a group member so over here i have actually appointed myself in this group and that person could define their role and make them the leader of this type of billing ticket other than that you can likewise assign different in the group area you can likewise appoint various tickets to different groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers might have raised a specific circumstance and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you people found this easy to understand and handy and i’ll capture you people in the next video Hubspot And Freshdesk