How To Contact Freshdesk Support – Delight your customers

So we are talking about…How To Contact Freshdesk Support…you can utilize freshdesk for client service so let’s get started first off you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your information and sign up for totally free as soon as you sign up you’re gon na start and that will load your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and customize your assistance desk you can validate your e-mail and below that you can see you can include your language whatever sort of language you want on your site change the color of your logo so as you can see i’m gon na opt for a pink and listed below that you can also alter your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah therefore you can upgrade those and next you’re gon na choose your support channel so how you can be gotten in touch with through phone email social networks chat or forms and listed below that you can add your consumer support e-mail so if somebody is going to be calling you you can set that email over here and next up you can invite somebody to your team so if you have a team that is working for you if someone is going to be selling the tickets for you you can welcome them over here next up over here we have our control panel our control panel shows our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a chart that reveals you the trends so if the tickets are selling out much better or worse it’s going to reveal you a good trend and below that you have your customer complete satisfaction and you can see the portion of negative reactions or positive actions even neutral responses and the overall actions that you have received on the right side you’re gon na have your to-do list so something that you need to contribute to your order of business you’re gon na include it over here and it’s gon na offer you a nice little tip on your basic control panel and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s simply say let’s arrange them by their status and now you can see high and immediate ones will be on the top nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what kind of tickets you want to view if you wish to see the tickets that are appointed to a particular person or the tickets that are still unassigned you can see them over here you can filter them out as per your needs and successive below that you have your basic contact and companies so you can view those whichever way that you have called people you can see their e-mail addresses uh their business titles their telephone number facebook twitter whatever kind of account information that you have about them below that you have your services tab so your service tab is a general type of details tab which permits you to view your email marketing your legal requirements

Get How To Contact Freshdesk Support support, customer, ticket, software, zendesk,

your service related statements so if there is something that is sort of miscellaneous you will discover it in your solutions tab and listed below the solutions tab you have your reports and analytics reports are the basic general introduction of the number of tickets you may have sold what is the ticket volume pattern you can see over here you can get a help desk thorough ticket analysis and you can also view your ticket volume trends so you can How To Contact Freshdesk Support

see on the best side you have your today’s ticket inside so the number of tickets you may have sold or so what is the boost or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow representative performance assistance operation and your basic account settings over here you can view the development or the details of a certain employee or a group member and below that you can see your different channels of interaction you can also see your workflow and what sort of progress you have made what turning points that you have reached and just how much efficiency each representative has you can see that from over here returning into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what type of ticket this is you can change its status you can set its priority and you can also set what sort of query it is so what kind of concern it is you can likewise assign a specific agent to this query so you can just add a note generally respond

 

tto this person and now i’m going to simply tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the client so it’s immediately going to key in hi matt rogers that’s the client name this is jane doe what might be the concern with your item i’m simply going to send out that and now i have actually responded to this consumer you can likewise erase your actions within 10 seconds so if you slip up you can erase them within a few seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a comparable sort of response you require to provide to each of your clients again and again you’re going to enter into the services tab and over here you can see there is the categories you have actually general beginning with us orders and refunds information presents and vouchers and truths and concerns so in fact in questions you can see over here there is some draft templates that are currently available and let’s see for how long will shipment take that’s a concern that is typically asked you can simply release this draft and then go back to ticketing i’m simply gon na as a sample simply select this ticket certainly the question is various however i’m simply picking this as a sample and now i’m just going to select this as a sample and i’m going to respond to it and you can see when you’re responding to a customer on the bottom left you can see suggested services and canned types so you’re going to click recommended options and you can see various posts that are a pre-written answer to a consumer concern and you can simply place that pre-written info into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same sort of answers again and again so this is a really simple formula for your representatives to follow so they can quickly respond to e-mails so another excellent function that freshdesk actually supplies is producing groups so if you click on groups in the admin section you can produce different groups for different purposes so if a concern and a ticket is related to billing you can designate a group member so over here i have actually designated myself in this group which individual might specify their function and make them the leader of this type of billing ticket besides that you can likewise assign different in the group section you can likewise designate different tickets to various groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers may have raised a particular situation and yeah this is how you can start with your online ticketing using freshdesk.com i hope you people found this easy to understand and handy and i’ll capture you people in the next video How To Contact Freshdesk Support

 

 

How To Contact Freshdesk Support – Delight your customers

So we are talking about…How To Contact Freshdesk Support…you can use freshdesk for customer service so let’s get started to begin with you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your details and register for totally free as soon as you sign up you’re gon na begin which will fill your basic control panel so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and customize your assistance desk you can verify your e-mail and below that you can see you can add your language whatever type of language you want on your website change the color of your logo design so as you can see i’m gon na go with a pink and below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah and so you can update those and next you’re gon na select your assistance channel so how you can be contacted via phone email social networks chat or types and below that you can include your consumer assistance e-mail so if somebody is going to be contacting you you can set that e-mail over here and next up you can invite somebody to your group so if you have a group that is working for you if someone is going to be offering the tickets for you you can invite them over here next up over here we have our control panel our dashboard reveals our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that shows you the trends so if the tickets are selling out much better or even worse it’s going to show you a nice trend and below that you have your client complete satisfaction and you can see the portion of positive actions or negative actions even neutral reactions and the total actions that you have actually gotten on the right side you’re gon na have your order of business so something that you need to contribute to your to-do list you’re gon na include it over here and it’s gon na give you a great little pointer on your basic dashboard and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s simply say let’s arrange them by their status and now you can see high and immediate ones will be on the leading however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you wish to view if you wish to see the tickets that are designated to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out according to your needs and successive below that you have your basic contact and business so you can see those whichever way that you have gotten in touch with individuals you can see their e-mail addresses uh their company titles their contact number facebook twitter whatever sort of account information that you have about them below that you have your services tab so your service tab is a basic sort of info tab which allows you to see your email marketing your legal requirements

Get How To Contact Freshdesk Support support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is sort of various you will find it in your options tab and below the services tab you have your analytics and reports reports are the fundamental general overview of how many tickets you might have sold what is the ticket volume pattern you can see over here you can get an aid desk thorough ticket analysis and you can likewise see your ticket volume patterns so you can How To Contact Freshdesk Support

see on the best side you have your today’s ticket inside so how many tickets you may have sold approximately what is the increase or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow agent performance support operation and your general account settings over here you can see the progress or the information of a certain team member or a group member and listed below that you can see your various channels of interaction you can likewise view your workflow and what type of development you have actually made what milestones that you have actually reached and just how much productivity each agent has you can see that from over here returning into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific category what sort of ticket this is you can change its status you can set its concern and you can likewise set what sort of inquiry it is so what kind of question it is you can also appoint a particular representative to this inquiry so you can just add a note generally respond

 

tto this person and now i’m going to just tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the consumer so it’s instantly going to enter hi matt rogers that’s the consumer name this is jane doe what might be the problem with your item i’m simply going to send out that and now i have actually responded to this client you can also erase your responses within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a similar sort of response you require to offer to each of your clients again and again you’re going to enter into the services tab and over here you can see there is the categories you have general starting with us refunds and orders info presents and discount coupons and facts and questions so in fact in questions you can see over here there is some draft design templates that are currently available and let’s see for how long will delivery take that’s a concern that is typically asked you can just publish this draft and after that return to ticketing i’m simply gon na as a sample just choose this ticket clearly the concern is various however i’m simply picking this as a sample and now i’m simply going to choose this as a sample and i’m going to respond to it and you can see when you’re responding to a customer on the bottom left you can see suggested solutions and canned kinds so you’re going to click recommended options and you can see various articles that are a pre-written answer to a client question and you can just place that pre-written information into your reaction and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same type of answers again and again so this is a really simple formula for your agents to follow so they can quickly respond to e-mails so another great feature that freshdesk truly supplies is producing groups so if you click on groups in the admin area you can develop different groups for different functions so if an issue and a ticket is connected to billing you can designate a group member so over here i’ve designated myself in this group and that person might define their function and make them the leader of this type of billing ticket aside from that you can likewise designate various in the group area you can likewise assign different tickets to various groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers might have elevated a specific scenario and yeah this is how you can get started with your online ticketing utilizing freshdesk.com i hope you men found this easy to understand and handy and i’ll catch you people in the next video How To Contact Freshdesk Support