How To Conditionally Hide Fields In Requests Page Freshdesk – Delight your customers

So we are talking about…How To Conditionally Hide Fields In Requests Page Freshdesk…you can utilize freshdesk for customer care so let’s begin to begin with you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for totally free as quickly as you register you’re gon na start and that will fill your basic control panel so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and customize your aid desk you can validate your email and below that you can see you can add your language whatever type of language you desire on your site change the color of your logo design so as you can see i’m gon na go with a pink and listed below that you can also alter your menu color so i’m also gon na make that pink i guess or i need to make that black yeah and so you can update those and next you’re gon na pick your assistance channel so how you can be contacted by means of phone email social networks chat or forms and listed below that you can add your client assistance email so if someone is going to be calling you you can set that e-mail over here and next up you can welcome someone to your group so if you have a group that is working for you if someone is going to be selling the tickets for you you can invite them over here successive over here we have our dashboard our control panel reveals our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a graph that reveals you the patterns so if the tickets are selling out much better or worse it’s going to show you a nice trend and below that you have your consumer complete satisfaction and you can see the percentage of favorable actions or unfavorable actions even neutral responses and the overall responses that you have actually gotten on the right side you’re gon na have your to-do list so something that you require to add to your order of business you’re gon na include it over here and it’s gon na offer you a good little reminder on your basic control panel and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s simply say let’s arrange them by their status and now you can see urgent and high ones will be on the top however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you want to view if you want to see the tickets that are designated to a specific person or the tickets that are still unassigned you can view them over here you can filter them out as per your requirements and successive below that you have your basic contact and companies so you can see those whichever way that you have contacted people you can see their email addresses uh their business titles their phone numbers facebook twitter whatever kind of account details that you have about them listed below that you have your options tab so your solution tab is a basic type of info tab which permits you to see your e-mail marketing your legal requirements

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your service associated announcements so if there is something that is sort of various you will discover it in your options tab and listed below the services tab you have your reports and analytics reports are the standard general introduction of how many tickets you may have sold what is the ticket volume pattern you can see over here you can get an aid desk extensive ticket analysis and you can also see your ticket volume trends so you can How To Conditionally Hide Fields In Requests Page Freshdesk

see on the right side you have your today’s ticket inside so the number of tickets you may have sold or so what is the increase or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow representative performance support operation and your basic account settings over here you can view the progress or the information of a specific staff member or a group member and listed below that you can see your different channels of communication you can also view your workflow and what sort of progress you have actually made what milestones that you have actually reached and just how much efficiency each representative has you can view that from over here going back into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what kind of ticket this is you can alter its status you can set its top priority and you can also set what kind of query it is so what kind of concern it is you can likewise assign a specific representative to this query so you can simply include a note basically respond

 

tto this person and now i’m going to just tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the consumer so it’s immediately going to type in hi matt rogers that’s the client name this is jane doe what might be the issue with your product i’m simply going to send that and now i have replied to this client you can also erase your reactions within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a similar type of response you need to offer to each of your consumers again and again you’re going to enter into the options tab and over here you can see there is the classifications you have actually basic getting started with us refunds and orders details presents and vouchers and facts and concerns so in fact in questions you can see over here there is some draft templates that are currently offered and let’s see the length of time will delivery take that’s a concern that is typically asked you can just publish this draft and after that return to ticketing i’m simply gon na as a sample just select this ticket clearly the question is different but i’m just selecting this as a sample and now i’m just going to select this as a sample and i’m going to respond to it and you can see when you’re replying to a client on the bottom left you can see recommended solutions and canned forms so you’re going to click suggested options and you can see various articles that are a pre-written answer to a client concern and you can just place that pre-written details into your action and send it without having to

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retype the exact same kind of answers again and again so this is a very simple formula for your representatives to follow so they can quickly react to emails so another great feature that freshdesk actually provides is producing groups so if you click on groups in the admin area you can create different groups for different functions so if a concern and a ticket is associated with billing you can appoint a group member so over here i have actually assigned myself in this group and that person could specify their function and make them the leader of this sort of billing ticket other than that you can also appoint different in the group section you can also designate various tickets to different groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers might have raised a particular situation and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you people found this easy to understand and practical and i’ll capture you men in the next video How To Conditionally Hide Fields In Requests Page Freshdesk