Freshdesk Zendesk – Delight your customers

So we are talking about…Freshdesk Zendesk…you can utilize freshdesk for customer service so let’s get started to begin with you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your details and sign up for complimentary as quickly as you sign up you’re gon na begin which will pack your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and customize your help desk you can verify your e-mail and listed below that you can see you can include your language whatever kind of language you desire on your site change the color of your logo so as you can see i’m gon na choose a pink and below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah and so you can update those and next you’re gon na select your support channel so how you can be called through phone email social media chat or kinds and below that you can include your client support email so if someone is going to be contacting you you can set that e-mail over here and next up you can invite someone to your team so if you have a group that is working for you if somebody is going to be offering the tickets for you you can invite them over here next up over here we have our control panel our dashboard shows our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a chart that shows you the trends so if the tickets are selling out better or worse it’s going to reveal you a nice pattern and listed below that you have your customer satisfaction and you can see the portion of unfavorable responses or favorable responses even neutral actions and the total reactions that you have received on the best side you’re gon na have your order of business so something that you require to add to your order of business you’re gon na add it over here and it’s gon na give you a good little reminder on your basic control panel and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s just say let’s sort them by their status and now you can see immediate and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you want to see if you want to see the tickets that are appointed to a specific person or the tickets that are still unassigned you can see them over here you can filter them out according to your needs and next up listed below that you have your basic contact and business so you can see those whichever manner in which you have gotten in touch with individuals you can see their email addresses uh their company titles their telephone number facebook twitter whatever type of account information that you have about them listed below that you have your services tab so your option tab is a general type of info tab which allows you to see your email marketing your legal requirements

Get Freshdesk Zendesk support, customer, ticket, software, zendesk,

your service related statements so if there is something that is type of various you will discover it in your services tab and listed below the solutions tab you have your reports and analytics reports are the standard general overview of the number of tickets you might have offered what is the ticket volume pattern you can see over here you can get an aid desk thorough ticket analysis and you can also view your ticket volume trends so you can Freshdesk Zendesk

see on the ideal side you have your today’s ticket inside so how many tickets you might have offered approximately what is the boost or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow agent efficiency assistance operation and your general account settings over here you can see the development or the details of a specific team member or a group member and listed below that you can see your different channels of interaction you can also view your workflow and what sort of progress you have made what milestones that you have reached and how much efficiency each representative has you can view that from over here going back into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what type of ticket this is you can change its status you can set its priority and you can also set what sort of query it is so what type of concern it is you can also assign a particular agent to this query so you can simply add a note basically reply

 

tto this person and now i’m going to simply tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the client so it’s instantly going to type in hi matt rogers that’s the client name this is jane doe what might be the problem with your product i’m simply going to send that and now i have responded to this consumer you can likewise erase your responses within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a similar sort of response you need to give to each of your consumers again and again you’re going to go into the options tab and over here you can see there is the classifications you have actually basic getting started with us orders and refunds information gifts and coupons and realities and concerns so in fact in questions you can see over here there is some draft design templates that are already readily available and let’s see how long will delivery take that’s a concern that is frequently asked you can just publish this draft and after that return to ticketing i’m simply gon na as a sample simply choose this ticket clearly the concern is different however i’m just selecting this as a sample and now i’m just going to choose this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see recommended services and canned kinds so you’re going to click suggested solutions and you can see different short articles that are a pre-written answer to a customer concern and you can simply insert that pre-written information into your response and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same kind of answers again and again so this is a very easy formula for your agents to follow so they can easily react to e-mails so another great function that freshdesk truly provides is producing groups so if you click on groups in the admin section you can create different groups for various purposes so if a ticket and a concern is associated with billing you can assign a group member so over here i’ve appointed myself in this group which individual could specify their function and make them the leader of this kind of billing ticket aside from that you can likewise designate various in the group section you can also appoint various tickets to different groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers may have raised a certain scenario and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and helpful and i’ll catch you people in the next video Freshdesk Zendesk

 

 

Freshdesk Zendesk – Delight your customers

So we are talking about…Freshdesk Zendesk…you can use freshdesk for customer support so let’s get going to begin with you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your information and register for free as soon as you sign up you’re gon na begin and that will load your basic control panel so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and customize your help desk you can validate your e-mail and listed below that you can see you can include your language whatever kind of language you desire on your website change the color of your logo so as you can see i’m gon na go with a pink and listed below that you can also alter your menu color so i’m also gon na make that pink i guess or i need to make that black yeah and so you can update those and next you’re gon na select your assistance channel so how you can be gotten in touch with by means of phone e-mail social networks chat or forms and listed below that you can include your customer support email so if somebody is going to be calling you you can set that e-mail over here and next up you can invite someone to your team so if you have a team that is working for you if somebody is going to be selling the tickets for you you can welcome them over here next up over here we have our dashboard our dashboard reveals our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a graph that shows you the patterns so if the tickets are selling out much better or worse it’s going to show you a great trend and listed below that you have your client complete satisfaction and you can see the percentage of negative responses or positive reactions even neutral reactions and the total reactions that you have actually gotten on the ideal side you’re gon na have your order of business so something that you require to add to your to-do list you’re gon na add it over here and it’s gon na give you a nice little pointer on your basic control panel and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s just state let’s sort them by their status and now you can see urgent and high ones will be on the top however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you wish to see if you wish to see the tickets that are appointed to a particular person or the tickets that are still unassigned you can view them over here you can filter them out as per your requirements and successive below that you have your basic contact and companies so you can view those whichever manner in which you have actually gotten in touch with individuals you can see their e-mail addresses uh their company titles their telephone number facebook twitter whatever sort of account details that you have about them listed below that you have your options tab so your solution tab is a basic kind of information tab which enables you to view your e-mail marketing your legal requirements

Get Freshdesk Zendesk support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is kind of various you will discover it in your services tab and below the services tab you have your reports and analytics reports are the basic general introduction of the number of tickets you may have sold what is the ticket volume trend you can see over here you can get an assistance desk thorough ticket analysis and you can likewise view your ticket volume patterns so you can Freshdesk Zendesk

see on the ideal side you have your today’s ticket inside so how many tickets you may have offered or two what is the boost or reduce in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow agent efficiency support operation and your basic account settings over here you can view the development or the information of a certain employee or a group member and listed below that you can see your different channels of communication you can also view your workflow and what kind of progress you have actually made what milestones that you have actually reached and how much efficiency each agent has you can see that from over here going back into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific classification what sort of ticket this is you can change its status you can set its top priority and you can likewise set what sort of question it is so what type of question it is you can likewise designate a specific representative to this inquiry so you can simply add a note essentially respond

 

tto this person and now i’m going to just tell them i will be fixing your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the customer so it’s automatically going to type in hi matt rogers that’s the customer name this is jane doe what might be the problem with your product i’m simply going to send out that and now i have responded to this customer you can also erase your actions within 10 seconds so if you slip up you can erase them within a few seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a comparable kind of reaction you require to provide to each of your customers again and again you’re going to go into the services tab and over here you can see there is the classifications you have general starting with us refunds and orders information gifts and vouchers and truths and questions so in fact in questions you can see over here there is some draft design templates that are currently readily available and let’s see for how long will delivery take that’s a concern that is frequently asked you can just publish this draft and after that go back to ticketing i’m simply gon na as a sample just choose this ticket undoubtedly the question is different however i’m simply picking this as a sample and now i’m simply going to choose this as a sample and i’m going to respond to it and you can see when you’re replying to a consumer on the bottom left you can see recommended services and canned kinds so you’re going to click on recommended options and you can see different posts that are a pre-written answer to a customer concern and you can just place that pre-written information into your action and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same sort of answers again and again so this is a really easy formula for your agents to follow so they can quickly react to emails so another fantastic feature that freshdesk truly provides is creating groups so if you click groups in the admin area you can develop various groups for various functions so if a concern and a ticket is connected to billing you can appoint a group member so over here i have actually appointed myself in this group and that individual might specify their role and make them the leader of this type of billing ticket other than that you can likewise appoint various in the group section you can likewise appoint different tickets to different groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients may have raised a specific scenario and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you men discovered this easy to understand and helpful and i’ll catch you people in the next video Freshdesk Zendesk