So we are talking about…Freshdesk Woocommerce Integration…you can utilize freshdesk for customer support so let’s start to begin with you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your information and register for totally free as quickly as you register you’re gon na get going and that will fill your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and personalize your help desk you can verify your email and below that you can see you can add your language whatever sort of language you desire on your website change the color of your logo design so as you can see i’m gon na opt for a pink and below that you can also alter your menu color so i’m also gon na make that pink i guess or i must make that black yeah therefore you can upgrade those and next you’re gon na choose your assistance channel so how you can be gotten in touch with by means of phone email social media chat or kinds and below that you can include your client assistance email so if somebody is going to be contacting you you can set that e-mail over here and next up you can welcome somebody to your group so if you have a group that is working for you if somebody is going to be offering the tickets for you you can welcome them over here next up over here we have our dashboard our control panel reveals our
unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a graph that shows you the patterns so if the tickets are selling out better or even worse it’s going to show you a nice trend and listed below that you have your client complete satisfaction and you can see the percentage of positive responses or unfavorable reactions even neutral responses and the total actions that you have actually received on the right side you’re gon na have your order of business so something that you need to contribute to your order of business you’re gon na add it over here and it’s gon na give you a great little reminder on your basic control panel and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s just say let’s arrange them by their status and now you can see immediate and high ones will be on the top however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you wish to see if you wish to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out according to your needs and next up listed below that you have your basic contact and companies so you can view those whichever way that you have contacted people you can see their email addresses uh their business titles their telephone number facebook twitter whatever kind of account information that you have about them listed below that you have your services tab so your option tab is a basic kind of details tab which permits you to see your email marketing your legal requirements
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your service related announcements so if there is something that is sort of various you will discover it in your services tab and below the options tab you have your analytics and reports reports are the fundamental general overview of the number of tickets you may have offered what is the ticket volume trend you can see over here you can get an aid desk thorough ticket analysis and you can also view your ticket volume trends so you can Freshdesk Woocommerce Integration
see on the ideal side you have your today’s ticket inside so the number of tickets you might have offered or so what is the increase or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow agent performance support operation and your basic account settings over here you can see the progress or the details of a particular staff member or a group member and listed below that you can see your various channels of communication you can likewise see your workflow and what type of progress you have made what milestones that you have reached and how much efficiency each agent has you can see that from over here going back into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what kind of ticket this is you can change its status you can set its top priority and you can also set what sort of question it is so what kind of question it is you can also appoint a specific agent to this inquiry so you can just add a note generally respond
tto this person and now i’m going to just tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the customer so it’s instantly going to key in hi matt rogers that’s the client name this is jane doe what might be the issue with your item i’m just going to send out that and now i have replied to this client you can also erase your responses within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a comparable kind of response you need to provide to each of your consumers again and again you’re going to go into the options tab and over here you can see there is the classifications you have actually general getting going with us orders and refunds info gifts and discount coupons and facts and questions so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see for how long will delivery take that’s a question that is typically asked you can just publish this draft and after that go back to ticketing i’m simply gon na as a sample simply select this ticket clearly the concern is different however i’m just selecting this as a sample and now i’m simply going to select this as a sample and i’m going to reply to it and you can see when you’re replying to a client on the bottom left you can see suggested options and canned forms so you’re going to click recommended solutions and you can see various articles that are a pre-written answer to a customer question and you can just insert that pre-written information into your action and send it without having to
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retype the exact same kind of answers again and again so this is a really simple formula for your representatives to follow so they can quickly respond to e-mails so another excellent feature that freshdesk actually offers is producing groups so if you click groups in the admin section you can create different groups for different purposes so if a ticket and an issue is associated with billing you can appoint a group member so over here i have actually appointed myself in this group and that individual could specify their function and make them the leader of this type of billing ticket besides that you can likewise appoint different in the group section you can likewise assign different tickets to different groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers might have raised a certain scenario and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you people discovered this easy to understand and helpful and i’ll capture you guys in the next video Freshdesk Woocommerce Integration