Freshdesk Vs Zendesk Vs Kayako – Delight your customers

So we are talking about…Freshdesk Vs Zendesk Vs Kayako…you can use freshdesk for customer support so let’s get going to begin with you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as quickly as you register you’re gon na get started which will load your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and personalize your help desk you can confirm your e-mail and below that you can see you can include your language whatever kind of language you desire on your website alter the color of your logo design so as you can see i’m gon na opt for a pink and below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah and so you can upgrade those and next you’re gon na choose your support channel so how you can be called by means of phone e-mail social networks chat or kinds and below that you can add your consumer assistance e-mail so if someone is going to be calling you you can set that e-mail over here and next up you can invite someone to your team so if you have a group that is working for you if someone is going to be offering the tickets for you you can welcome them over here next up over here we have our dashboard our control panel reveals our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that reveals you the trends so if the tickets are selling out much better or worse it’s going to reveal you a great trend and listed below that you have your customer complete satisfaction and you can see the percentage of unfavorable reactions or positive reactions even neutral actions and the overall actions that you have actually received on the right side you’re gon na have your to-do list so something that you require to add to your to-do list you’re gon na include it over here and it’s gon na offer you a good little pointer on your basic control panel and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s just state let’s sort them by their status and now you can see high and urgent ones will be on the top however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you wish to view if you want to see the tickets that are appointed to a specific person or the tickets that are still unassigned you can view them over here you can filter them out based on your needs and successive below that you have your basic contact and companies so you can view those whichever way that you have gotten in touch with individuals you can see their email addresses uh their company titles their phone numbers facebook twitter whatever sort of account details that you have about them below that you have your solutions tab so your option tab is a general kind of details tab which enables you to view your email marketing your legal requirements

Get Freshdesk Vs Zendesk Vs Kayako support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is type of miscellaneous you will find it in your services tab and listed below the options tab you have your analytics and reports reports are the standard general summary of the number of tickets you may have offered what is the ticket volume trend you can see over here you can get an aid desk thorough ticket analysis and you can also see your ticket volume patterns so you can Freshdesk Vs Zendesk Vs Kayako

see on the best side you have your today’s ticket inside so the number of tickets you might have offered approximately what is the boost or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow agent performance support operation and your basic account settings over here you can view the progress or the details of a particular staff member or a group member and below that you can see your various channels of interaction you can likewise view your workflow and what type of progress you have actually made what turning points that you have actually reached and just how much efficiency each agent has you can view that from over here returning into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what kind of ticket this is you can alter its status you can set its priority and you can also set what type of query it is so what kind of concern it is you can likewise assign a specific agent to this query so you can just include a note essentially reply

 

tto this person and now i’m going to just tell them i will be resolving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the client so it’s automatically going to key in hi matt rogers that’s the customer name this is jane doe what might be the issue with your item i’m simply going to send out that and now i have replied to this consumer you can likewise delete your reactions within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a comparable type of action you need to provide to each of your consumers again and again you’re going to enter into the solutions tab and over here you can see there is the classifications you have general starting with us refunds and orders details presents and coupons and truths and questions so in fact in questions you can see over here there is some draft templates that are currently offered and let’s see for how long will delivery take that’s a question that is typically asked you can simply release this draft and then go back to ticketing i’m just gon na as a sample simply select this ticket obviously the question is various but i’m simply picking this as a sample and now i’m simply going to choose this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see suggested solutions and canned kinds so you’re going to click recommended solutions and you can see various posts that are a pre-written answer to a consumer question and you can just insert that pre-written info into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same kind of answers again and again so this is an extremely simple formula for your agents to follow so they can easily respond to emails so another excellent feature that freshdesk really provides is creating groups so if you click on groups in the admin section you can produce different groups for various functions so if a ticket and an issue is related to billing you can designate a group member so over here i have actually designated myself in this group which individual might define their role and make them the leader of this kind of billing ticket other than that you can likewise designate various in the group area you can likewise appoint different tickets to different groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients may have elevated a particular situation and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you guys discovered this easy to understand and handy and i’ll capture you guys in the next video Freshdesk Vs Zendesk Vs Kayako

 

 

Freshdesk Vs Zendesk Vs Kayako – Delight your customers

So we are talking about…Freshdesk Vs Zendesk Vs Kayako…you can use freshdesk for customer service so let’s begin first of all you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your information and sign up for complimentary as quickly as you sign up you’re gon na start which will load your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and individualize your help desk you can verify your email and listed below that you can see you can add your language whatever kind of language you desire on your site alter the color of your logo design so as you can see i’m gon na go with a pink and listed below that you can also change your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah and so you can update those and next you’re gon na choose your assistance channel so how you can be gotten in touch with through phone email social networks chat or forms and listed below that you can include your client support email so if someone is going to be contacting you you can set that e-mail over here and next up you can invite somebody to your team so if you have a team that is working for you if somebody is going to be offering the tickets for you you can invite them over here successive over here we have our control panel our control panel shows our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a chart that shows you the patterns so if the tickets are selling out better or worse it’s going to show you a nice pattern and listed below that you have your customer satisfaction and you can see the portion of negative actions or positive actions even neutral reactions and the total responses that you have gotten on the best side you’re gon na have your to-do list so something that you need to add to your order of business you’re gon na add it over here and it’s gon na offer you a nice little suggestion on your basic dashboard and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s simply say let’s arrange them by their status and now you can see high and urgent ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you want to view if you wish to see the tickets that are appointed to a particular person or the tickets that are still unassigned you can view them over here you can filter them out as per your requirements and next up listed below that you have your basic contact and business so you can see those whichever manner in which you have actually contacted individuals you can see their email addresses uh their business titles their phone numbers facebook twitter whatever type of account details that you have about them listed below that you have your services tab so your option tab is a general kind of info tab which allows you to see your email marketing your legal requirements

Get Freshdesk Vs Zendesk Vs Kayako support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is type of various you will discover it in your solutions tab and below the solutions tab you have your analytics and reports reports are the fundamental general summary of the number of tickets you might have sold what is the ticket volume trend you can see over here you can get an assistance desk thorough ticket analysis and you can also view your ticket volume patterns so you can Freshdesk Vs Zendesk Vs Kayako

see on the right side you have your today’s ticket inside so how many tickets you may have offered approximately what is the boost or decrease in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow agent productivity assistance operation and your basic account settings over here you can view the progress or the details of a specific staff member or a group member and listed below that you can see your various channels of communication you can also see your workflow and what kind of progress you have actually made what turning points that you have actually reached and just how much performance each representative has you can view that from over here returning into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what type of ticket this is you can change its status you can set its priority and you can likewise set what type of query it is so what type of concern it is you can also designate a particular agent to this question so you can just add a note essentially reply

 

tto this person and now i’m going to just tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the client so it’s instantly going to enter hi matt rogers that’s the client name this is jane doe what might be the issue with your product i’m simply going to send out that and now i have replied to this consumer you can likewise erase your reactions within 10 seconds so if you slip up you can delete them within a few seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a similar sort of action you need to provide to each of your customers again and again you’re going to go into the solutions tab and over here you can see there is the classifications you have actually general getting started with us refunds and orders info presents and vouchers and facts and questions so in fact in questions you can see over here there is some draft design templates that are currently available and let’s see for how long will shipment take that’s a concern that is often asked you can just release this draft and after that go back to ticketing i’m just gon na as a sample simply select this ticket obviously the question is various but i’m simply choosing this as a sample and now i’m simply going to select this as a sample and i’m going to reply to it and you can see when you’re replying to a customer on the bottom left you can see recommended solutions and canned forms so you’re going to click suggested services and you can see various articles that are a pre-written answer to a customer concern and you can simply place that pre-written info into your response and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same type of answers again and again so this is a really simple formula for your representatives to follow so they can easily react to emails so another terrific feature that freshdesk truly supplies is producing groups so if you click on groups in the admin section you can produce various groups for various functions so if a concern and a ticket is associated with billing you can appoint a group member so over here i’ve assigned myself in this group and that individual could define their function and make them the leader of this kind of billing ticket aside from that you can likewise assign various in the group area you can also appoint different tickets to different groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients might have elevated a certain circumstance and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you men discovered this easy to understand and practical and i’ll catch you men in the next video Freshdesk Vs Zendesk Vs Kayako