Freshdesk Vs Sysaid – Delight your customers

So we are talking about…Freshdesk Vs Sysaid…you can utilize freshdesk for customer support so let’s get started first of all you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as soon as you sign up you’re gon na get going and that will pack your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and customize your assistance desk you can validate your email and below that you can see you can include your language whatever sort of language you want on your site change the color of your logo design so as you can see i’m gon na go with a pink and listed below that you can also alter your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah and so you can update those and next you’re gon na choose your support channel so how you can be called by means of phone e-mail social media chat or types and listed below that you can include your consumer support email so if someone is going to be calling you you can set that e-mail over here and next up you can welcome somebody to your team so if you have a group that is working for you if someone is going to be offering the tickets for you you can welcome them over here successive over here we have our control panel our dashboard shows our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a chart that reveals you the patterns so if the tickets are selling out much better or worse it’s going to show you a good pattern and listed below that you have your consumer complete satisfaction and you can see the portion of positive reactions or negative reactions even neutral actions and the overall reactions that you have gotten on the ideal side you’re gon na have your to-do list so something that you require to add to your to-do list you’re gon na add it over here and it’s gon na offer you a nice little tip on your basic control panel and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s just state let’s arrange them by their status and now you can see high and immediate ones will be on the leading however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what sort of tickets you wish to view if you wish to see the tickets that are designated to a specific person or the tickets that are still unassigned you can view them over here you can filter them out according to your requirements and next up listed below that you have your basic contact and business so you can see those whichever way that you have actually gotten in touch with individuals you can see their e-mail addresses uh their business titles their telephone number facebook twitter whatever sort of account information that you have about them listed below that you have your services tab so your service tab is a basic sort of info tab which allows you to see your e-mail marketing your legal requirements

Get Freshdesk Vs Sysaid support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is sort of various you will discover it in your solutions tab and below the options tab you have your analytics and reports reports are the standard general overview of the number of tickets you might have offered what is the ticket volume trend you can see over here you can get an aid desk thorough ticket analysis and you can likewise see your ticket volume patterns so you can Freshdesk Vs Sysaid

see on the best side you have your today’s ticket inside so how many tickets you may have offered or so what is the increase or reduce in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow agent performance support operation and your basic account settings over here you can view the development or the information of a particular employee or a group member and below that you can see your various channels of interaction you can likewise see your workflow and what type of progress you have made what milestones that you have reached and how much performance each agent has you can see that from over here returning into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific category what sort of ticket this is you can change its status you can set its top priority and you can also set what kind of inquiry it is so what type of concern it is you can likewise designate a specific agent to this inquiry so you can just add a note generally respond

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the client so it’s immediately going to enter hi matt rogers that’s the customer name this is jane doe what might be the issue with your item i’m simply going to send that and now i have actually responded to this customer you can also erase your responses within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a similar kind of action you require to offer to each of your customers again and again you’re going to go into the options tab and over here you can see there is the categories you have basic beginning with us orders and refunds information presents and coupons and facts and questions so in fact in questions you can see over here there is some draft templates that are already readily available and let’s see the length of time will shipment take that’s a concern that is frequently asked you can simply publish this draft and then return to ticketing i’m simply gon na as a sample simply choose this ticket undoubtedly the question is various however i’m just choosing this as a sample and now i’m simply going to select this as a sample and i’m going to reply to it and you can see when you’re responding to a customer on the bottom left you can see recommended services and canned types so you’re going to click on suggested solutions and you can see various short articles that are a pre-written answer to a consumer question and you can simply insert that pre-written details into your reaction and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same type of answers again and again so this is a really simple formula for your representatives to follow so they can quickly respond to e-mails so another great feature that freshdesk truly offers is developing groups so if you click groups in the admin area you can develop different groups for different purposes so if a concern and a ticket is connected to billing you can designate a group member so over here i’ve designated myself in this group which individual might specify their role and make them the leader of this kind of billing ticket besides that you can also designate various in the group section you can also assign various tickets to various groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients might have elevated a specific situation and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you people found this easy to understand and practical and i’ll capture you guys in the next video Freshdesk Vs Sysaid

 

 

Freshdesk Vs Sysaid – Delight your customers

So we are talking about…Freshdesk Vs Sysaid…you can utilize freshdesk for client service so let’s get going first of all you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your information and sign up for totally free as soon as you register you’re gon na start and that will fill your basic control panel so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and personalize your help desk you can confirm your e-mail and listed below that you can see you can include your language whatever type of language you desire on your website alter the color of your logo so as you can see i’m gon na choose a pink and listed below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah and so you can update those and next you’re gon na choose your support channel so how you can be called by means of phone e-mail social networks chat or forms and below that you can include your customer assistance e-mail so if somebody is going to be calling you you can set that email over here and next up you can invite someone to your group so if you have a team that is working for you if somebody is going to be selling the tickets for you you can welcome them over here successive over here we have our dashboard our control panel reveals our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a graph that reveals you the patterns so if the tickets are selling out better or even worse it’s going to show you a great trend and listed below that you have your client satisfaction and you can see the portion of unfavorable responses or positive reactions even neutral reactions and the overall reactions that you have received on the right side you’re gon na have your to-do list so something that you require to add to your order of business you’re gon na add it over here and it’s gon na offer you a good little pointer on your basic control panel and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s just say let’s sort them by their status and now you can see high and immediate ones will be on the leading however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you want to see if you wish to see the tickets that are designated to a specific person or the tickets that are still unassigned you can see them over here you can filter them out based on your needs and next up listed below that you have your basic contact and business so you can view those whichever way that you have contacted individuals you can see their email addresses uh their business titles their phone numbers facebook twitter whatever kind of account information that you have about them below that you have your services tab so your service tab is a general type of details tab which enables you to see your email marketing your legal requirements

Get Freshdesk Vs Sysaid support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is type of various you will find it in your services tab and listed below the services tab you have your analytics and reports reports are the standard general introduction of the number of tickets you might have sold what is the ticket volume pattern you can see over here you can get an aid desk in-depth ticket analysis and you can likewise see your ticket volume patterns so you can Freshdesk Vs Sysaid

see on the best side you have your today’s ticket inside so how many tickets you might have offered approximately what is the boost or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow agent efficiency support operation and your basic account settings over here you can view the progress or the details of a specific employee or a group member and listed below that you can see your different channels of interaction you can likewise see your workflow and what sort of progress you have actually made what turning points that you have actually reached and how much productivity each representative has you can view that from over here returning into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what type of ticket this is you can alter its status you can set its priority and you can also set what sort of question it is so what kind of concern it is you can likewise appoint a particular agent to this inquiry so you can simply add a note essentially reply

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the client so it’s instantly going to type in hi matt rogers that’s the client name this is jane doe what might be the issue with your item i’m just going to send out that and now i have replied to this client you can likewise erase your reactions within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a comparable kind of action you need to provide to each of your customers again and again you’re going to enter into the services tab and over here you can see there is the categories you have basic getting going with us refunds and orders info presents and vouchers and truths and questions so in fact in questions you can see over here there is some draft design templates that are currently offered and let’s see the length of time will delivery take that’s a question that is frequently asked you can just publish this draft and after that return to ticketing i’m just gon na as a sample just select this ticket obviously the question is various but i’m simply picking this as a sample and now i’m simply going to select this as a sample and i’m going to reply to it and you can see when you’re responding to a customer on the bottom left you can see suggested solutions and canned kinds so you’re going to click on suggested options and you can see various articles that are a pre-written answer to a customer concern and you can just place that pre-written information into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same sort of responses again and again so this is an extremely easy formula for your representatives to follow so they can easily respond to e-mails so another terrific function that freshdesk really offers is creating groups so if you click on groups in the admin section you can develop various groups for various purposes so if a problem and a ticket is connected to billing you can designate a group member so over here i’ve assigned myself in this group which person could define their role and make them the leader of this type of billing ticket other than that you can also assign various in the group section you can likewise designate various tickets to different groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers might have elevated a certain circumstance and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you people discovered this easy to understand and practical and i’ll catch you men in the next video Freshdesk Vs Sysaid