Freshdesk Vs Servicenow – Delight your customers

So we are talking about…Freshdesk Vs Servicenow…you can use freshdesk for customer service so let’s begin to begin with you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your information and register for totally free as quickly as you sign up you’re gon na get started and that will fill your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and customize your aid desk you can validate your email and below that you can see you can add your language whatever type of language you desire on your site change the color of your logo so as you can see i’m gon na choose a pink and below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah therefore you can update those and next you’re gon na choose your assistance channel so how you can be called through phone email social networks chat or kinds and listed below that you can include your customer assistance email so if somebody is going to be calling you you can set that email over here and next up you can welcome somebody to your team so if you have a group that is working for you if somebody is going to be selling the tickets for you you can welcome them over here successive over here we have our dashboard our control panel reveals our

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a graph that shows you the trends so if the tickets are selling out much better or even worse it’s going to show you a nice trend and below that you have your consumer complete satisfaction and you can see the portion of positive actions or negative actions even neutral responses and the total actions that you have gotten on the right side you’re gon na have your to-do list so something that you require to add to your order of business you’re gon na include it over here and it’s gon na provide you a great little tip on your basic control panel and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s simply state let’s arrange them by their status and now you can see high and urgent ones will be on the top however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you want to see if you wish to see the tickets that are appointed to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out as per your needs and successive listed below that you have your basic contact and business so you can view those whichever manner in which you have actually called people you can see their e-mail addresses uh their business titles their contact number facebook twitter whatever kind of account information that you have about them below that you have your services tab so your option tab is a general kind of details tab which allows you to see your email marketing your legal requirements

Get Freshdesk Vs Servicenow support, customer, ticket, software, zendesk,

your service related statements so if there is something that is type of miscellaneous you will discover it in your services tab and listed below the services tab you have your reports and analytics reports are the basic general introduction of how many tickets you may have offered what is the ticket volume trend you can see over here you can get an assistance desk in-depth ticket analysis and you can also view your ticket volume patterns so you can Freshdesk Vs Servicenow

see on the best side you have your today’s ticket inside so the number of tickets you may have sold approximately what is the boost or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow agent productivity support operation and your general account settings over here you can see the progress or the information of a certain employee or a group member and below that you can see your different channels of interaction you can also view your workflow and what type of development you have made what turning points that you have actually reached and how much performance each agent has you can see that from over here going back into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what sort of ticket this is you can alter its status you can set its concern and you can likewise set what sort of inquiry it is so what kind of concern it is you can also designate a specific agent to this inquiry so you can simply include a note basically respond

tto this person and now i’m going to simply tell them i will be resolving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the consumer so it’s automatically going to key in hi matt rogers that’s the customer name this is jane doe what might be the issue with your product i’m just going to send out that and now i have actually replied to this consumer you can likewise erase your actions within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a similar sort of action you require to offer to each of your clients again and again you’re going to enter into the options tab and over here you can see there is the classifications you have general starting with us orders and refunds details gifts and discount coupons and truths and questions so in fact in questions you can see over here there is some draft templates that are already readily available and let’s see how long will shipment take that’s a concern that is typically asked you can simply publish this draft and after that go back to ticketing i’m simply gon na as a sample simply select this ticket clearly the concern is different however i’m just selecting this as a sample and now i’m just going to pick this as a sample and i’m going to reply to it and you can see when you’re replying to a customer on the bottom left you can see recommended services and canned kinds so you’re going to click suggested solutions and you can see various articles that are a pre-written answer to a customer concern and you can simply place that pre-written info into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same type of answers again and again so this is a really easy formula for your representatives to follow so they can easily react to e-mails so another great feature that freshdesk truly offers is creating groups so if you click groups in the admin area you can produce different groups for different functions so if a problem and a ticket is connected to billing you can designate a group member so over here i have actually designated myself in this group which individual could define their function and make them the leader of this type of billing ticket aside from that you can also designate various in the group section you can also designate different tickets to different groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where consumers may have elevated a specific scenario and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you guys discovered this easy to understand and valuable and i’ll capture you men in the next video Freshdesk Vs Servicenow

Get Freshdesk Vs Servicenow support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is kind of various you will discover it in your services tab and listed below the services tab you have your analytics and reports reports are the basic general overview of how many tickets you might have offered what is the ticket volume pattern you can see over here you can get an assistance desk in-depth ticket analysis and you can likewise see your ticket volume patterns so you can Freshdesk Vs Servicenow

see on the ideal side you have your today’s ticket inside so how many tickets you might have offered or two what is the increase or decrease in these sales you can see receiving seven tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow agent performance assistance operation and your basic account settings over here you can view the development or the details of a particular team member or a group member and below that you can see your different channels of communication you can also see your workflow and what kind of progress you have made what turning points that you have reached and how much efficiency each representative has you can see that from over here going back into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what kind of ticket this is you can alter its status you can set its priority and you can likewise set what kind of question it is so what kind of concern it is you can also appoint a particular representative to this inquiry so you can simply add a note basically respond

tto this person and now i’m going to just tell them i will be fixing your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the consumer so it’s immediately going to key in hi matt rogers that’s the customer name this is jane doe what might be the concern with your item i’m simply going to send out that and now i have replied to this consumer you can likewise erase your responses within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a similar sort of reaction you require to give to each of your customers again and again you’re going to go into the solutions tab and over here you can see there is the classifications you have basic getting started with us refunds and orders information presents and vouchers and truths and questions so in fact in questions you can see over here there is some draft design templates that are already offered and let’s see how long will shipment take that’s a question that is typically asked you can just publish this draft and then return to ticketing i’m just gon na as a sample just choose this ticket obviously the concern is various however i’m just picking this as a sample and now i’m just going to pick this as a sample and i’m going to reply to it and you can see when you’re responding to a client on the bottom left you can see suggested options and canned kinds so you’re going to click recommended solutions and you can see different short articles that are a pre-written answer to a customer concern and you can just place that pre-written info into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same kind of answers again and again so this is a very easy formula for your agents to follow so they can easily respond to e-mails so another terrific function that freshdesk actually supplies is developing groups so if you click on groups in the admin section you can develop various groups for various functions so if a problem and a ticket is related to billing you can appoint a group member so over here i’ve appointed myself in this group which person could define their role and make them the leader of this type of billing ticket besides that you can also assign various in the group area you can also assign different tickets to various groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients might have elevated a specific situation and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you people discovered this easy to understand and practical and i’ll catch you people in the next video Freshdesk Vs Servicenow