Freshdesk Turnover – Delight your customers

So we are talking about…Freshdesk Turnover…you can use freshdesk for client service so let’s start to begin with you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your details and register for complimentary as soon as you sign up you’re gon na start and that will load your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and customize your help desk you can confirm your email and listed below that you can see you can add your language whatever sort of language you desire on your website change the color of your logo so as you can see i’m gon na opt for a pink and below that you can also change your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah and so you can upgrade those and next you’re gon na select your assistance channel so how you can be called by means of phone email social media chat or kinds and below that you can include your client support e-mail so if someone is going to be contacting you you can set that email over here and next up you can welcome someone to your team so if you have a team that is working for you if someone is going to be offering the tickets for you you can invite them over here next up over here we have our control panel our control panel shows our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a chart that shows you the trends so if the tickets are selling out better or worse it’s going to show you a nice trend and listed below that you have your customer fulfillment and you can see the percentage of favorable actions or negative responses even neutral reactions and the total responses that you have received on the right side you’re gon na have your order of business so something that you need to add to your to-do list you’re gon na include it over here and it’s gon na give you a great little suggestion on your basic dashboard and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s simply state let’s sort them by their status and now you can see urgent and high ones will be on the top however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what type of tickets you want to see if you want to see the tickets that are appointed to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out according to your requirements and successive listed below that you have your basic contact and business so you can view those whichever way that you have called individuals you can see their email addresses uh their company titles their contact number facebook twitter whatever type of account information that you have about them below that you have your options tab so your option tab is a basic type of information tab which allows you to view your email marketing your legal requirements

Get Freshdesk Turnover support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is kind of various you will find it in your services tab and below the options tab you have your reports and analytics reports are the fundamental general overview of the number of tickets you might have offered what is the ticket volume trend you can see over here you can get a help desk thorough ticket analysis and you can also view your ticket volume patterns so you can Freshdesk Turnover

see on the ideal side you have your today’s ticket inside so how many tickets you may have offered or so what is the increase or decrease in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow representative productivity support operation and your general account settings over here you can view the development or the information of a certain employee or a group member and below that you can see your various channels of interaction you can also view your workflow and what type of progress you have made what milestones that you have reached and how much efficiency each representative has you can see that from over here going back into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what sort of ticket this is you can alter its status you can set its top priority and you can also set what sort of question it is so what kind of concern it is you can also appoint a particular agent to this inquiry so you can just add a note essentially reply

 

tto this person and now i’m going to just tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the client so it’s automatically going to type in hi matt rogers that’s the customer name this is jane doe what might be the concern with your item i’m simply going to send out that and now i have responded to this client you can likewise delete your actions within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a comparable sort of action you need to offer to each of your consumers again and again you’re going to go into the options tab and over here you can see there is the categories you have actually general beginning with us orders and refunds details presents and discount coupons and facts and questions so in fact in questions you can see over here there is some draft templates that are currently available and let’s see how long will shipment take that’s a concern that is typically asked you can just release this draft and then go back to ticketing i’m just gon na as a sample just choose this ticket certainly the question is different however i’m just selecting this as a sample and now i’m simply going to select this as a sample and i’m going to reply to it and you can see when you’re replying to a consumer on the bottom left you can see suggested services and canned forms so you’re going to click recommended solutions and you can see different short articles that are a pre-written answer to a consumer concern and you can simply insert that pre-written info into your reaction and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same sort of answers again and again so this is a very easy formula for your agents to follow so they can quickly respond to emails so another terrific function that freshdesk really supplies is creating groups so if you click on groups in the admin area you can produce different groups for various functions so if a concern and a ticket is associated with billing you can designate a group member so over here i’ve designated myself in this group and that individual might specify their role and make them the leader of this kind of billing ticket besides that you can also designate different in the group area you can likewise appoint various tickets to different groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers may have raised a specific scenario and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you men found this easy to understand and helpful and i’ll capture you men in the next video Freshdesk Turnover

 

 

Freshdesk Turnover – Delight your customers

So we are talking about…Freshdesk Turnover…you can utilize freshdesk for customer care so let’s get started to begin with you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your details and register for free as soon as you sign up you’re gon na get going which will pack your basic control panel so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and individualize your assistance desk you can validate your email and listed below that you can see you can include your language whatever sort of language you desire on your website change the color of your logo design so as you can see i’m gon na choose a pink and listed below that you can also alter your menu color so i’m also gon na make that pink i guess or i need to make that black yeah and so you can upgrade those and next you’re gon na select your support channel so how you can be gotten in touch with via phone email social networks chat or kinds and listed below that you can add your client support email so if somebody is going to be calling you you can set that e-mail over here and next up you can invite someone to your team so if you have a team that is working for you if someone is going to be selling the tickets for you you can invite them over here next up over here we have our control panel our dashboard shows our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a chart that shows you the trends so if the tickets are selling out better or even worse it’s going to show you a nice trend and listed below that you have your client complete satisfaction and you can see the portion of favorable responses or negative responses even neutral reactions and the overall responses that you have actually received on the best side you’re gon na have your order of business so something that you need to add to your order of business you’re gon na add it over here and it’s gon na give you a good little reminder on your basic dashboard and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s simply state let’s arrange them by their status and now you can see immediate and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you wish to view if you wish to see the tickets that are assigned to a particular person or the tickets that are still unassigned you can view them over here you can filter them out based on your requirements and successive listed below that you have your basic contact and business so you can see those whichever way that you have called individuals you can see their e-mail addresses uh their business titles their telephone number facebook twitter whatever kind of account details that you have about them listed below that you have your solutions tab so your solution tab is a basic kind of information tab which allows you to see your email marketing your legal requirements

Get Freshdesk Turnover support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is type of miscellaneous you will find it in your options tab and listed below the options tab you have your reports and analytics reports are the basic general introduction of how many tickets you might have sold what is the ticket volume pattern you can see over here you can get an aid desk in-depth ticket analysis and you can likewise see your ticket volume trends so you can Freshdesk Turnover

see on the right side you have your today’s ticket inside so how many tickets you may have offered or two what is the boost or reduce in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow representative performance assistance operation and your general account settings over here you can see the progress or the details of a specific staff member or a group member and below that you can see your various channels of communication you can also see your workflow and what type of progress you have actually made what milestones that you have reached and just how much efficiency each representative has you can view that from over here going back into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific category what kind of ticket this is you can alter its status you can set its priority and you can also set what kind of inquiry it is so what type of question it is you can likewise assign a specific representative to this inquiry so you can simply include a note generally respond

 

tto this person and now i’m going to just tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the customer so it’s instantly going to enter hi matt rogers that’s the consumer name this is jane doe what might be the problem with your product i’m just going to send that and now i have responded to this client you can likewise delete your responses within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a comparable kind of reaction you need to give to each of your consumers again and again you’re going to go into the services tab and over here you can see there is the categories you have actually basic beginning with us orders and refunds information presents and vouchers and truths and concerns so in fact in questions you can see over here there is some draft templates that are already offered and let’s see the length of time will delivery take that’s a concern that is frequently asked you can simply release this draft and then go back to ticketing i’m just gon na as a sample just select this ticket obviously the question is various however i’m just selecting this as a sample and now i’m simply going to select this as a sample and i’m going to respond to it and you can see when you’re replying to a consumer on the bottom left you can see suggested solutions and canned kinds so you’re going to click suggested options and you can see different articles that are a pre-written answer to a customer concern and you can just place that pre-written information into your action and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same sort of answers again and again so this is a very easy formula for your agents to follow so they can quickly react to emails so another fantastic feature that freshdesk actually offers is producing groups so if you click groups in the admin section you can create different groups for various functions so if an issue and a ticket is connected to billing you can appoint a group member so over here i’ve designated myself in this group which person could specify their role and make them the leader of this type of billing ticket besides that you can also assign various in the group section you can also designate different tickets to different groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers may have elevated a particular situation and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you people found this easy to understand and handy and i’ll catch you guys in the next video Freshdesk Turnover