Freshdesk Ticket Type Of Issue – Delight your customers

So we are talking about…Freshdesk Ticket Type Of Issue…you can use freshdesk for client service so let’s begin first of all you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for totally free as quickly as you sign up you’re gon na start which will pack your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and personalize your assistance desk you can verify your email and listed below that you can see you can include your language whatever kind of language you want on your website change the color of your logo design so as you can see i’m gon na go with a pink and listed below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah and so you can upgrade those and next you’re gon na choose your assistance channel so how you can be contacted by means of phone e-mail social media chat or forms and listed below that you can include your consumer assistance email so if somebody is going to be contacting you you can set that e-mail over here and next up you can welcome somebody to your team so if you have a team that is working for you if somebody is going to be selling the tickets for you you can invite them over here successive over here we have our dashboard our dashboard reveals our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a chart that shows you the patterns so if the tickets are selling out much better or even worse it’s going to reveal you a good pattern and below that you have your customer complete satisfaction and you can see the portion of unfavorable reactions or favorable actions even neutral actions and the total reactions that you have received on the best side you’re gon na have your to-do list so something that you need to add to your order of business you’re gon na include it over here and it’s gon na offer you a great little pointer on your basic dashboard and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s just state let’s arrange them by their status and now you can see urgent and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you wish to see if you want to see the tickets that are appointed to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out according to your requirements and next up below that you have your basic contact and business so you can view those whichever manner in which you have actually gotten in touch with individuals you can see their e-mail addresses uh their company titles their phone numbers facebook twitter whatever sort of account information that you have about them below that you have your solutions tab so your service tab is a basic kind of info tab which permits you to see your e-mail marketing your legal requirements

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your service related announcements so if there is something that is sort of various you will discover it in your services tab and below the options tab you have your reports and analytics reports are the basic general introduction of the number of tickets you may have offered what is the ticket volume pattern you can see over here you can get an aid desk extensive ticket analysis and you can also view your ticket volume patterns so you can Freshdesk Ticket Type Of Issue

see on the ideal side you have your today’s ticket inside so the number of tickets you may have offered or so what is the increase or reduce in these sales you can see receiving seven tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow agent performance assistance operation and your basic account settings over here you can see the progress or the information of a certain staff member or a group member and listed below that you can see your various channels of communication you can also view your workflow and what type of development you have actually made what milestones that you have reached and just how much productivity each representative has you can see that from over here going back into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what kind of ticket this is you can alter its status you can set its top priority and you can likewise set what sort of question it is so what type of concern it is you can likewise assign a specific representative to this query so you can simply add a note generally respond

 

tto this person and now i’m going to just tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the consumer so it’s immediately going to type in hi matt rogers that’s the client name this is jane doe what might be the issue with your item i’m simply going to send out that and now i have actually responded to this customer you can likewise erase your actions within 10 seconds so if you slip up you can erase them within a few seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a similar type of reaction you require to give to each of your consumers again and again you’re going to go into the services tab and over here you can see there is the categories you have actually basic beginning with us refunds and orders info gifts and vouchers and facts and concerns so in fact in questions you can see over here there is some draft templates that are already readily available and let’s see for how long will shipment take that’s a concern that is frequently asked you can just release this draft and then go back to ticketing i’m simply gon na as a sample just select this ticket certainly the concern is different but i’m just selecting this as a sample and now i’m just going to pick this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see recommended solutions and canned types so you’re going to click suggested solutions and you can see different short articles that are a pre-written answer to a consumer concern and you can simply insert that pre-written information into your reaction and send it without having to

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retype the same kind of responses again and again so this is a really easy formula for your agents to follow so they can quickly react to e-mails so another excellent feature that freshdesk truly supplies is producing groups so if you click groups in the admin area you can create different groups for different purposes so if a concern and a ticket is connected to billing you can assign a group member so over here i’ve assigned myself in this group and that person might specify their role and make them the leader of this kind of billing ticket aside from that you can likewise appoint different in the group area you can likewise appoint various tickets to various groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers may have raised a certain scenario and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and valuable and i’ll catch you people in the next video Freshdesk Ticket Type Of Issue