So we are talking about…Freshdesk Themes Free…you can use freshdesk for customer support so let’s begin to begin with you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your information and sign up for complimentary as soon as you register you’re gon na get started and that will pack your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and personalize your aid desk you can validate your e-mail and below that you can see you can include your language whatever kind of language you want on your website change the color of your logo design so as you can see i’m gon na choose a pink and listed below that you can likewise change your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah and so you can update those and next you’re gon na select your support channel so how you can be contacted via phone email social media chat or forms and listed below that you can add your customer assistance e-mail so if somebody is going to be contacting you you can set that e-mail over here and next up you can welcome somebody to your group so if you have a team that is working for you if somebody is going to be selling the tickets for you you can invite them over here next up over here we have our control panel our control panel reveals our
unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a graph that reveals you the patterns so if the tickets are selling out better or worse it’s going to reveal you a great trend and below that you have your customer fulfillment and you can see the portion of negative responses or positive reactions even neutral actions and the overall reactions that you have actually received on the ideal side you’re gon na have your order of business so something that you require to contribute to your to-do list you’re gon na include it over here and it’s gon na give you a good little reminder on your basic control panel and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply say let’s arrange them by their status and now you can see urgent and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you want to view if you want to see the tickets that are assigned to a specific person or the tickets that are still unassigned you can see them over here you can filter them out based on your requirements and next up listed below that you have your basic contact and business so you can see those whichever way that you have actually contacted people you can see their email addresses uh their business titles their contact number facebook twitter whatever type of account information that you have about them listed below that you have your options tab so your solution tab is a general type of information tab which enables you to see your e-mail marketing your legal requirements
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your service associated announcements so if there is something that is kind of various you will discover it in your options tab and listed below the options tab you have your reports and analytics reports are the basic general summary of the number of tickets you may have sold what is the ticket volume pattern you can see over here you can get an assistance desk thorough ticket analysis and you can also see your ticket volume trends so you can Freshdesk Themes Free
see on the right side you have your today’s ticket inside so the number of tickets you may have sold approximately what is the increase or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow representative performance support operation and your general account settings over here you can see the progress or the information of a specific team member or a group member and listed below that you can see your different channels of interaction you can also view your workflow and what kind of development you have made what turning points that you have actually reached and how much productivity each representative has you can view that from over here returning into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what kind of ticket this is you can alter its status you can set its priority and you can likewise set what sort of query it is so what kind of question it is you can also assign a specific representative to this query so you can just add a note essentially respond
tto this person and now i’m going to just tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the consumer so it’s instantly going to type in hi matt rogers that’s the consumer name this is jane doe what might be the problem with your item i’m simply going to send that and now i have responded to this client you can likewise delete your actions within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a similar sort of action you need to offer to each of your clients again and again you’re going to enter into the options tab and over here you can see there is the categories you have actually basic getting going with us refunds and orders info gifts and discount coupons and truths and concerns so in fact in questions you can see over here there is some draft design templates that are currently offered and let’s see for how long will delivery take that’s a concern that is often asked you can just release this draft and after that go back to ticketing i’m just gon na as a sample just select this ticket obviously the concern is different but i’m simply picking this as a sample and now i’m simply going to pick this as a sample and i’m going to reply to it and you can see when you’re responding to a consumer on the bottom left you can see suggested services and canned kinds so you’re going to click recommended solutions and you can see various short articles that are a pre-written answer to a client concern and you can simply insert that pre-written information into your response and send it without having to
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retype the exact same type of answers again and again so this is a very easy formula for your representatives to follow so they can easily react to e-mails so another great function that freshdesk truly provides is producing groups so if you click on groups in the admin area you can create various groups for various functions so if an issue and a ticket is connected to billing you can assign a group member so over here i have actually assigned myself in this group and that individual could specify their role and make them the leader of this type of billing ticket other than that you can also designate various in the group area you can likewise appoint different tickets to different groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers may have elevated a certain situation and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you men found this easy to understand and helpful and i’ll catch you people in the next video Freshdesk Themes Free