Freshdesk Thank You Detector – Delight your customers

So we are talking about…Freshdesk Thank You Detector…you can use freshdesk for customer service so let’s start first off you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your details and sign up for complimentary as soon as you register you’re gon na get going which will fill your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and personalize your assistance desk you can confirm your email and listed below that you can see you can include your language whatever type of language you desire on your site change the color of your logo so as you can see i’m gon na go with a pink and below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah and so you can update those and next you’re gon na pick your assistance channel so how you can be gotten in touch with through phone e-mail social media chat or forms and listed below that you can include your client assistance email so if somebody is going to be calling you you can set that e-mail over here and next up you can invite somebody to your team so if you have a group that is working for you if someone is going to be selling the tickets for you you can invite them over here successive over here we have our dashboard our dashboard shows our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that reveals you the patterns so if the tickets are selling out better or worse it’s going to show you a nice trend and below that you have your customer fulfillment and you can see the portion of positive actions or unfavorable responses even neutral actions and the overall reactions that you have gotten on the ideal side you’re gon na have your order of business so something that you need to contribute to your to-do list you’re gon na add it over here and it’s gon na offer you a great little suggestion on your basic control panel and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s just state let’s sort them by their status and now you can see high and urgent ones will be on the top however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what kind of tickets you wish to see if you wish to see the tickets that are designated to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out based on your requirements and next up listed below that you have your basic contact and business so you can see those whichever way that you have gotten in touch with people you can see their e-mail addresses uh their company titles their contact number facebook twitter whatever sort of account information that you have about them below that you have your services tab so your service tab is a general sort of information tab which enables you to see your e-mail marketing your legal requirements

Get Freshdesk Thank You Detector support, customer, ticket, software, zendesk,

your service related statements so if there is something that is sort of miscellaneous you will find it in your solutions tab and listed below the solutions tab you have your analytics and reports reports are the standard general overview of the number of tickets you might have sold what is the ticket volume pattern you can see over here you can get an assistance desk in-depth ticket analysis and you can likewise view your ticket volume patterns so you can Freshdesk Thank You Detector

see on the ideal side you have your today’s ticket inside so how many tickets you might have sold approximately what is the increase or decrease in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow agent efficiency support operation and your general account settings over here you can see the development or the information of a specific employee or a group member and below that you can see your different channels of communication you can also see your workflow and what kind of progress you have actually made what milestones that you have actually reached and just how much performance each representative has you can view that from over here returning into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what kind of ticket this is you can alter its status you can set its priority and you can also set what sort of inquiry it is so what kind of question it is you can likewise assign a specific agent to this question so you can simply include a note basically respond

 

tto this person and now i’m going to just tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the customer so it’s instantly going to enter hi matt rogers that’s the client name this is jane doe what might be the issue with your product i’m just going to send out that and now i have actually replied to this client you can also delete your reactions within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a comparable sort of action you need to offer to each of your consumers again and again you’re going to go into the solutions tab and over here you can see there is the classifications you have basic getting going with us orders and refunds info presents and coupons and truths and concerns so in fact in questions you can see over here there is some draft design templates that are already available and let’s see for how long will shipment take that’s a question that is typically asked you can just publish this draft and after that return to ticketing i’m just gon na as a sample simply choose this ticket clearly the question is various but i’m just selecting this as a sample and now i’m simply going to select this as a sample and i’m going to reply to it and you can see when you’re responding to a customer on the bottom left you can see recommended services and canned forms so you’re going to click on suggested solutions and you can see various articles that are a pre-written answer to a consumer question and you can just insert that pre-written details into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same kind of answers again and again so this is a very easy formula for your agents to follow so they can easily react to e-mails so another terrific feature that freshdesk really provides is creating groups so if you click groups in the admin area you can create different groups for various functions so if a ticket and an issue is related to billing you can appoint a group member so over here i have actually assigned myself in this group which person might define their role and make them the leader of this type of billing ticket besides that you can likewise assign various in the group section you can likewise designate various tickets to various groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients might have raised a certain scenario and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you men found this easy to understand and helpful and i’ll catch you guys in the next video Freshdesk Thank You Detector

 

 

Freshdesk Thank You Detector – Delight your customers

So we are talking about…Freshdesk Thank You Detector…you can utilize freshdesk for client service so let’s start first off you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your details and sign up for totally free as soon as you register you’re gon na get started and that will load your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and individualize your aid desk you can verify your e-mail and below that you can see you can include your language whatever type of language you want on your site change the color of your logo design so as you can see i’m gon na opt for a pink and listed below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah therefore you can upgrade those and next you’re gon na select your support channel so how you can be contacted via phone e-mail social networks chat or kinds and below that you can include your customer assistance e-mail so if someone is going to be contacting you you can set that e-mail over here and next up you can welcome someone to your team so if you have a group that is working for you if somebody is going to be selling the tickets for you you can invite them over here successive over here we have our dashboard our dashboard shows our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that reveals you the trends so if the tickets are selling out much better or even worse it’s going to show you a good trend and listed below that you have your customer satisfaction and you can see the portion of positive actions or unfavorable reactions even neutral reactions and the overall responses that you have gotten on the best side you’re gon na have your order of business so something that you require to contribute to your to-do list you’re gon na include it over here and it’s gon na provide you a great little pointer on your basic dashboard and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s simply say let’s sort them by their status and now you can see urgent and high ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you want to see if you wish to see the tickets that are appointed to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out according to your requirements and next up below that you have your basic contact and companies so you can see those whichever way that you have gotten in touch with people you can see their e-mail addresses uh their business titles their contact number facebook twitter whatever kind of account information that you have about them below that you have your solutions tab so your solution tab is a general type of details tab which enables you to see your email marketing your legal requirements

Get Freshdesk Thank You Detector support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is kind of miscellaneous you will discover it in your options tab and below the solutions tab you have your reports and analytics reports are the basic general introduction of how many tickets you may have offered what is the ticket volume pattern you can see over here you can get a help desk thorough ticket analysis and you can likewise see your ticket volume patterns so you can Freshdesk Thank You Detector

see on the ideal side you have your today’s ticket inside so how many tickets you might have offered approximately what is the increase or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow agent efficiency support operation and your basic account settings over here you can view the development or the information of a particular employee or a group member and listed below that you can see your different channels of communication you can likewise view your workflow and what sort of progress you have made what turning points that you have actually reached and how much performance each agent has you can see that from over here returning into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what sort of ticket this is you can change its status you can set its priority and you can likewise set what sort of question it is so what type of question it is you can also appoint a specific agent to this inquiry so you can just include a note generally reply

 

tto this person and now i’m going to simply tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the customer so it’s immediately going to type in hi matt rogers that’s the customer name this is jane doe what might be the concern with your item i’m simply going to send that and now i have actually replied to this client you can also erase your actions within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a similar type of reaction you need to give to each of your clients again and again you’re going to go into the solutions tab and over here you can see there is the categories you have actually general starting with us orders and refunds details gifts and discount coupons and facts and concerns so in fact in questions you can see over here there is some draft templates that are already available and let’s see how long will shipment take that’s a concern that is frequently asked you can just release this draft and after that return to ticketing i’m simply gon na as a sample just choose this ticket obviously the concern is different but i’m simply choosing this as a sample and now i’m simply going to pick this as a sample and i’m going to reply to it and you can see when you’re responding to a consumer on the bottom left you can see suggested options and canned kinds so you’re going to click on recommended options and you can see different short articles that are a pre-written answer to a consumer concern and you can simply insert that pre-written information into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same sort of responses again and again so this is a very easy formula for your agents to follow so they can easily respond to e-mails so another terrific function that freshdesk really supplies is developing groups so if you click on groups in the admin section you can create various groups for different purposes so if a concern and a ticket is connected to billing you can appoint a group member so over here i’ve appointed myself in this group which person might specify their function and make them the leader of this kind of billing ticket other than that you can also assign different in the group area you can also designate various tickets to various groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers may have elevated a particular circumstance and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you men discovered this easy to understand and handy and i’ll catch you men in the next video Freshdesk Thank You Detector