Freshdesk Supported Languages – Delight your customers

So we are talking about…Freshdesk Supported Languages…you can use freshdesk for customer care so let’s get started first of all you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as quickly as you register you’re gon na get started which will fill your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and personalize your assistance desk you can validate your email and listed below that you can see you can add your language whatever kind of language you desire on your site alter the color of your logo so as you can see i’m gon na go with a pink and below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah and so you can update those and next you’re gon na pick your assistance channel so how you can be contacted through phone e-mail social networks chat or forms and below that you can add your customer support e-mail so if somebody is going to be calling you you can set that email over here and next up you can invite somebody to your group so if you have a team that is working for you if somebody is going to be offering the tickets for you you can welcome them over here next up over here we have our control panel our dashboard shows our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a graph that reveals you the trends so if the tickets are selling out much better or worse it’s going to show you a nice trend and below that you have your customer fulfillment and you can see the portion of positive actions or negative responses even neutral actions and the overall actions that you have actually received on the best side you’re gon na have your order of business so something that you need to add to your to-do list you’re gon na add it over here and it’s gon na offer you a great little tip on your basic control panel and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s just state let’s sort them by their status and now you can see high and immediate ones will be on the leading nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what sort of tickets you wish to see if you want to see the tickets that are designated to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out based on your requirements and next up below that you have your basic contact and business so you can see those whichever way that you have actually gotten in touch with individuals you can see their e-mail addresses uh their business titles their contact number facebook twitter whatever sort of account information that you have about them below that you have your services tab so your solution tab is a general type of info tab which enables you to view your email marketing your legal requirements

Get Freshdesk Supported Languages support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is type of various you will discover it in your solutions tab and listed below the options tab you have your reports and analytics reports are the fundamental general overview of how many tickets you might have sold what is the ticket volume pattern you can see over here you can get an assistance desk in-depth ticket analysis and you can also see your ticket volume patterns so you can Freshdesk Supported Languages

see on the ideal side you have your today’s ticket inside so how many tickets you might have offered approximately what is the increase or reduce in these sales you can see getting seven tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow representative efficiency support operation and your basic account settings over here you can view the progress or the information of a certain employee or a group member and below that you can see your different channels of communication you can also see your workflow and what type of development you have actually made what turning points that you have actually reached and how much efficiency each representative has you can view that from over here going back into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific category what kind of ticket this is you can alter its status you can set its top priority and you can likewise set what sort of question it is so what kind of concern it is you can also appoint a specific representative to this question so you can just include a note basically reply

 

tto this person and now i’m going to just tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the consumer so it’s instantly going to enter hi matt rogers that’s the customer name this is jane doe what might be the problem with your item i’m just going to send that and now i have replied to this consumer you can likewise erase your reactions within 10 seconds so if you slip up you can erase them within a few seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a comparable type of action you need to offer to each of your consumers again and again you’re going to go into the solutions tab and over here you can see there is the classifications you have basic getting going with us orders and refunds information presents and coupons and facts and concerns so in fact in questions you can see over here there is some draft templates that are currently available and let’s see how long will delivery take that’s a question that is often asked you can simply release this draft and then go back to ticketing i’m simply gon na as a sample just choose this ticket certainly the question is different but i’m simply selecting this as a sample and now i’m simply going to choose this as a sample and i’m going to reply to it and you can see when you’re responding to a client on the bottom left you can see recommended options and canned forms so you’re going to click suggested solutions and you can see different articles that are a pre-written answer to a consumer concern and you can just insert that pre-written information into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same type of responses again and again so this is a very easy formula for your agents to follow so they can quickly respond to e-mails so another excellent feature that freshdesk really provides is producing groups so if you click groups in the admin area you can develop different groups for different purposes so if a ticket and a concern is connected to billing you can appoint a group member so over here i have actually assigned myself in this group and that person might specify their role and make them the leader of this kind of billing ticket aside from that you can also designate different in the group section you can likewise appoint different tickets to different groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients may have raised a specific situation and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you guys discovered this easy to understand and handy and i’ll catch you guys in the next video Freshdesk Supported Languages

 

 

Freshdesk Supported Languages – Delight your customers

So we are talking about…Freshdesk Supported Languages…you can utilize freshdesk for customer care so let’s begin to begin with you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your information and register for complimentary as quickly as you register you’re gon na get started which will load your basic control panel so when you’re beginning with freshdesk as you can see on the left side it will set up your account so over here and individualize your aid desk you can validate your email and below that you can see you can add your language whatever kind of language you desire on your website alter the color of your logo so as you can see i’m gon na opt for a pink and listed below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah and so you can upgrade those and next you’re gon na pick your assistance channel so how you can be contacted by means of phone e-mail social networks chat or forms and below that you can add your customer assistance email so if someone is going to be calling you you can set that e-mail over here and next up you can invite someone to your group so if you have a group that is working for you if somebody is going to be offering the tickets for you you can welcome them over here successive over here we have our dashboard our dashboard reveals our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a chart that shows you the patterns so if the tickets are selling out much better or even worse it’s going to show you a good pattern and below that you have your consumer satisfaction and you can see the portion of favorable responses or negative responses even neutral responses and the overall reactions that you have actually received on the ideal side you’re gon na have your order of business so something that you require to add to your to-do list you’re gon na include it over here and it’s gon na offer you a nice little pointer on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply say let’s arrange them by their status and now you can see high and immediate ones will be on the top nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you wish to view if you wish to see the tickets that are assigned to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out according to your requirements and next up listed below that you have your basic contact and business so you can view those whichever manner in which you have gotten in touch with people you can see their e-mail addresses uh their business titles their phone numbers facebook twitter whatever type of account information that you have about them below that you have your solutions tab so your option tab is a basic kind of information tab which enables you to view your e-mail marketing your legal requirements

Get Freshdesk Supported Languages support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is type of various you will find it in your services tab and below the solutions tab you have your reports and analytics reports are the fundamental general introduction of the number of tickets you might have sold what is the ticket volume pattern you can see over here you can get an aid desk extensive ticket analysis and you can also view your ticket volume patterns so you can Freshdesk Supported Languages

see on the ideal side you have your today’s ticket inside so how many tickets you may have offered approximately what is the boost or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow agent productivity assistance operation and your basic account settings over here you can see the progress or the information of a particular staff member or a group member and listed below that you can see your different channels of interaction you can also view your workflow and what type of progress you have made what turning points that you have actually reached and how much efficiency each agent has you can view that from over here going back into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific classification what type of ticket this is you can alter its status you can set its priority and you can likewise set what sort of question it is so what type of concern it is you can likewise appoint a specific agent to this inquiry so you can just add a note generally reply

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the client so it’s instantly going to enter hi matt rogers that’s the customer name this is jane doe what might be the concern with your item i’m simply going to send that and now i have actually responded to this client you can also delete your reactions within 10 seconds so if you slip up you can erase them within a few seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a similar kind of action you need to give to each of your customers again and again you’re going to go into the options tab and over here you can see there is the classifications you have actually general getting started with us orders and refunds info presents and vouchers and truths and questions so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see how long will delivery take that’s a question that is often asked you can just release this draft and after that go back to ticketing i’m simply gon na as a sample simply choose this ticket certainly the concern is various but i’m just choosing this as a sample and now i’m just going to choose this as a sample and i’m going to respond to it and you can see when you’re replying to a consumer on the bottom left you can see suggested solutions and canned types so you’re going to click recommended solutions and you can see various posts that are a pre-written answer to a consumer concern and you can simply insert that pre-written details into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same sort of answers again and again so this is an extremely easy formula for your representatives to follow so they can quickly respond to e-mails so another great feature that freshdesk truly provides is developing groups so if you click groups in the admin area you can develop different groups for different purposes so if a concern and a ticket is connected to billing you can assign a group member so over here i have actually appointed myself in this group and that individual might define their role and make them the leader of this kind of billing ticket aside from that you can likewise assign various in the group area you can likewise appoint various tickets to various groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where consumers may have elevated a certain scenario and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you guys discovered this easy to understand and valuable and i’ll catch you men in the next video Freshdesk Supported Languages