Freshdesk Support Bot – Delight your customers

So we are talking about…Freshdesk Support Bot…you can utilize freshdesk for customer service so let’s begin first of all you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as quickly as you register you’re gon na start and that will fill your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and customize your help desk you can validate your e-mail and below that you can see you can include your language whatever sort of language you want on your site change the color of your logo design so as you can see i’m gon na opt for a pink and listed below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i need to make that black yeah therefore you can update those and next you’re gon na select your support channel so how you can be gotten in touch with by means of phone e-mail social networks chat or forms and listed below that you can include your client support e-mail so if someone is going to be calling you you can set that email over here and next up you can invite someone to your group so if you have a group that is working for you if someone is going to be selling the tickets for you you can welcome them over here successive over here we have our control panel our dashboard reveals our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a graph that shows you the patterns so if the tickets are selling out much better or even worse it’s going to show you a great pattern and below that you have your consumer satisfaction and you can see the percentage of favorable reactions or unfavorable actions even neutral actions and the total responses that you have received on the right side you’re gon na have your to-do list so something that you require to add to your to-do list you’re gon na add it over here and it’s gon na provide you a good little pointer on your basic control panel and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s simply say let’s sort them by their status and now you can see urgent and high ones will be on the top however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you want to view if you want to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out based on your needs and successive below that you have your basic contact and companies so you can see those whichever manner in which you have actually called people you can see their e-mail addresses uh their company titles their phone numbers facebook twitter whatever kind of account details that you have about them below that you have your services tab so your service tab is a basic kind of information tab which permits you to see your email marketing your legal requirements

Get Freshdesk Support Bot support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is type of various you will find it in your solutions tab and listed below the services tab you have your analytics and reports reports are the basic general overview of how many tickets you might have offered what is the ticket volume trend you can see over here you can get an aid desk thorough ticket analysis and you can also view your ticket volume patterns so you can Freshdesk Support Bot

see on the best side you have your today’s ticket inside so the number of tickets you may have sold or so what is the boost or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow agent performance support operation and your general account settings over here you can see the progress or the details of a certain employee or a group member and below that you can see your different channels of interaction you can also see your workflow and what kind of development you have actually made what turning points that you have actually reached and how much efficiency each agent has you can see that from over here going back into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what type of ticket this is you can alter its status you can set its top priority and you can also set what sort of inquiry it is so what kind of concern it is you can likewise designate a specific representative to this inquiry so you can just add a note basically reply

 

tto this person and now i’m going to just tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the consumer so it’s automatically going to type in hi matt rogers that’s the consumer name this is jane doe what might be the concern with your product i’m just going to send out that and now i have replied to this customer you can likewise delete your actions within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a similar sort of reaction you need to give to each of your consumers again and again you’re going to go into the solutions tab and over here you can see there is the classifications you have general getting started with us refunds and orders information gifts and coupons and facts and questions so in fact in questions you can see over here there is some draft templates that are currently available and let’s see the length of time will delivery take that’s a concern that is frequently asked you can just release this draft and after that go back to ticketing i’m simply gon na as a sample simply select this ticket obviously the question is different however i’m just selecting this as a sample and now i’m simply going to choose this as a sample and i’m going to respond to it and you can see when you’re replying to a consumer on the bottom left you can see recommended solutions and canned types so you’re going to click recommended services and you can see various posts that are a pre-written answer to a consumer concern and you can just insert that pre-written details into your response and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same sort of answers again and again so this is an extremely simple formula for your representatives to follow so they can easily react to emails so another excellent feature that freshdesk truly offers is creating groups so if you click on groups in the admin area you can create different groups for various purposes so if an issue and a ticket is connected to billing you can designate a group member so over here i’ve assigned myself in this group and that person might define their role and make them the leader of this sort of billing ticket aside from that you can also designate different in the group section you can also designate various tickets to different groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers may have elevated a particular situation and yeah this is how you can start with your online ticketing using freshdesk.com i hope you people found this easy to understand and practical and i’ll catch you men in the next video Freshdesk Support Bot

 

 

Freshdesk Support Bot – Delight your customers

So we are talking about…Freshdesk Support Bot…you can utilize freshdesk for customer service so let’s start to begin with you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your information and register for totally free as quickly as you sign up you’re gon na begin and that will pack your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and personalize your assistance desk you can confirm your e-mail and listed below that you can see you can add your language whatever type of language you want on your website change the color of your logo design so as you can see i’m gon na opt for a pink and listed below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah therefore you can upgrade those and next you’re gon na select your support channel so how you can be gotten in touch with through phone email social networks chat or forms and below that you can add your client assistance e-mail so if somebody is going to be contacting you you can set that email over here and next up you can invite someone to your team so if you have a team that is working for you if somebody is going to be selling the tickets for you you can invite them over here next up over here we have our control panel our dashboard shows our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a chart that reveals you the trends so if the tickets are selling out much better or worse it’s going to show you a good trend and listed below that you have your consumer satisfaction and you can see the portion of positive actions or unfavorable actions even neutral responses and the overall reactions that you have gotten on the ideal side you’re gon na have your to-do list so something that you need to contribute to your order of business you’re gon na include it over here and it’s gon na offer you a good little tip on your basic control panel and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s simply state let’s sort them by their status and now you can see urgent and high ones will be on the top however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you want to view if you want to see the tickets that are appointed to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out as per your requirements and successive listed below that you have your basic contact and business so you can view those whichever way that you have gotten in touch with individuals you can see their email addresses uh their company titles their contact number facebook twitter whatever kind of account details that you have about them listed below that you have your solutions tab so your solution tab is a basic type of details tab which enables you to see your email marketing your legal requirements

Get Freshdesk Support Bot support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is type of miscellaneous you will discover it in your options tab and below the options tab you have your reports and analytics reports are the basic general introduction of the number of tickets you might have sold what is the ticket volume trend you can see over here you can get a help desk in-depth ticket analysis and you can also see your ticket volume patterns so you can Freshdesk Support Bot

see on the best side you have your today’s ticket inside so how many tickets you may have sold approximately what is the boost or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow agent efficiency assistance operation and your general account settings over here you can view the progress or the details of a certain team member or a group member and below that you can see your various channels of interaction you can likewise see your workflow and what sort of progress you have actually made what turning points that you have reached and how much efficiency each agent has you can see that from over here going back into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what sort of ticket this is you can alter its status you can set its concern and you can also set what type of inquiry it is so what kind of concern it is you can also appoint a particular agent to this inquiry so you can simply add a note essentially respond

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the customer so it’s instantly going to key in hi matt rogers that’s the customer name this is jane doe what might be the issue with your item i’m simply going to send out that and now i have responded to this customer you can likewise delete your actions within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a comparable type of action you need to give to each of your clients again and again you’re going to go into the services tab and over here you can see there is the classifications you have basic starting with us refunds and orders information presents and vouchers and facts and questions so in fact in questions you can see over here there is some draft design templates that are already offered and let’s see how long will delivery take that’s a concern that is typically asked you can simply release this draft and then return to ticketing i’m simply gon na as a sample just choose this ticket certainly the question is various but i’m simply picking this as a sample and now i’m simply going to choose this as a sample and i’m going to reply to it and you can see when you’re responding to a client on the bottom left you can see suggested services and canned kinds so you’re going to click on recommended services and you can see various short articles that are a pre-written answer to a client question and you can simply place that pre-written details into your reaction and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same kind of responses again and again so this is a very easy formula for your representatives to follow so they can quickly react to e-mails so another great feature that freshdesk actually provides is creating groups so if you click groups in the admin area you can produce various groups for various functions so if a concern and a ticket is associated with billing you can designate a group member so over here i’ve designated myself in this group and that person could define their function and make them the leader of this kind of billing ticket besides that you can likewise assign different in the group area you can likewise appoint different tickets to various groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where consumers may have raised a particular scenario and yeah this is how you can get started with your online ticketing utilizing freshdesk.com i hope you men discovered this easy to understand and handy and i’ll capture you men in the next video Freshdesk Support Bot