Freshdesk Sprout And Blossom – Delight your customers

So we are talking about…Freshdesk Sprout And Blossom…you can utilize freshdesk for customer care so let’s get going first of all you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your details and sign up for complimentary as soon as you register you’re gon na get going and that will fill your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will set up your account so over here and individualize your assistance desk you can verify your e-mail and listed below that you can see you can add your language whatever type of language you desire on your site alter the color of your logo design so as you can see i’m gon na go with a pink and below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah and so you can update those and next you’re gon na select your support channel so how you can be called by means of phone e-mail social media chat or types and listed below that you can include your consumer support e-mail so if someone is going to be calling you you can set that email over here and next up you can welcome someone to your team so if you have a group that is working for you if someone is going to be selling the tickets for you you can welcome them over here next up over here we have our control panel our dashboard reveals our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that shows you the trends so if the tickets are selling out much better or worse it’s going to show you a good trend and listed below that you have your consumer complete satisfaction and you can see the percentage of positive responses or unfavorable reactions even neutral responses and the total reactions that you have received on the best side you’re gon na have your to-do list so something that you need to contribute to your order of business you’re gon na add it over here and it’s gon na provide you a nice little tip on your basic control panel and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s just say let’s sort them by their status and now you can see high and immediate ones will be on the top nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you want to view if you want to see the tickets that are assigned to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out according to your needs and next up below that you have your basic contact and companies so you can see those whichever way that you have actually contacted people you can see their email addresses uh their company titles their contact number facebook twitter whatever type of account details that you have about them below that you have your solutions tab so your option tab is a general type of info tab which enables you to see your email marketing your legal requirements

Get Freshdesk Sprout And Blossom support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is kind of various you will discover it in your services tab and listed below the solutions tab you have your analytics and reports reports are the fundamental general overview of the number of tickets you might have offered what is the ticket volume pattern you can see over here you can get an assistance desk in-depth ticket analysis and you can likewise view your ticket volume patterns so you can Freshdesk Sprout And Blossom

see on the right side you have your today’s ticket inside so how many tickets you might have sold approximately what is the boost or decrease in these sales you can see receiving seven tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow agent efficiency support operation and your basic account settings over here you can view the development or the information of a particular employee or a group member and listed below that you can see your various channels of communication you can also see your workflow and what sort of progress you have made what turning points that you have actually reached and just how much performance each agent has you can view that from over here returning into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what type of ticket this is you can alter its status you can set its priority and you can likewise set what type of inquiry it is so what kind of question it is you can also assign a specific representative to this question so you can simply include a note essentially respond

 

tto this person and now i’m going to just tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the consumer so it’s instantly going to type in hi matt rogers that’s the customer name this is jane doe what might be the problem with your item i’m just going to send out that and now i have responded to this consumer you can likewise erase your actions within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a similar type of reaction you need to provide to each of your customers again and again you’re going to enter into the options tab and over here you can see there is the classifications you have general beginning with us refunds and orders info gifts and discount coupons and facts and concerns so in fact in questions you can see over here there is some draft templates that are already readily available and let’s see how long will shipment take that’s a question that is frequently asked you can just release this draft and after that go back to ticketing i’m just gon na as a sample just choose this ticket clearly the concern is different however i’m simply picking this as a sample and now i’m just going to select this as a sample and i’m going to reply to it and you can see when you’re replying to a customer on the bottom left you can see suggested solutions and canned types so you’re going to click on suggested services and you can see various articles that are a pre-written answer to a client question and you can just place that pre-written info into your reaction and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same sort of responses again and again so this is an extremely simple formula for your agents to follow so they can quickly react to emails so another great function that freshdesk actually supplies is producing groups so if you click groups in the admin section you can produce different groups for various functions so if a ticket and a problem is associated with billing you can appoint a group member so over here i’ve appointed myself in this group and that person could define their function and make them the leader of this kind of billing ticket other than that you can likewise designate various in the group area you can also assign different tickets to different groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers may have elevated a specific situation and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and helpful and i’ll capture you people in the next video Freshdesk Sprout And Blossom

 

 

Freshdesk Sprout And Blossom – Delight your customers

So we are talking about…Freshdesk Sprout And Blossom…you can use freshdesk for customer support so let’s begin to begin with you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your details and register for complimentary as soon as you register you’re gon na get started and that will pack your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and individualize your aid desk you can verify your email and below that you can see you can add your language whatever sort of language you desire on your site alter the color of your logo design so as you can see i’m gon na choose a pink and listed below that you can likewise change your menu color so i’m also gon na make that pink i guess or i must make that black yeah therefore you can upgrade those and next you’re gon na select your support channel so how you can be called via phone e-mail social networks chat or kinds and listed below that you can include your client assistance e-mail so if someone is going to be contacting you you can set that email over here and next up you can welcome somebody to your group so if you have a group that is working for you if someone is going to be offering the tickets for you you can invite them over here successive over here we have our dashboard our dashboard shows our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a chart that reveals you the patterns so if the tickets are selling out much better or worse it’s going to show you a nice trend and listed below that you have your client satisfaction and you can see the percentage of favorable actions or negative reactions even neutral actions and the overall actions that you have received on the ideal side you’re gon na have your order of business so something that you need to contribute to your to-do list you’re gon na add it over here and it’s gon na give you a great little reminder on your basic control panel and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s simply say let’s sort them by their status and now you can see high and urgent ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you want to see if you want to see the tickets that are appointed to a particular person or the tickets that are still unassigned you can view them over here you can filter them out as per your requirements and next up below that you have your basic contact and companies so you can see those whichever manner in which you have actually contacted individuals you can see their email addresses uh their company titles their phone numbers facebook twitter whatever type of account details that you have about them listed below that you have your services tab so your option tab is a general kind of information tab which allows you to view your e-mail marketing your legal requirements

Get Freshdesk Sprout And Blossom support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is kind of miscellaneous you will find it in your options tab and listed below the options tab you have your reports and analytics reports are the standard general introduction of how many tickets you may have sold what is the ticket volume trend you can see over here you can get an aid desk extensive ticket analysis and you can also view your ticket volume patterns so you can Freshdesk Sprout And Blossom

see on the right side you have your today’s ticket inside so the number of tickets you may have sold or two what is the boost or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow representative performance assistance operation and your basic account settings over here you can see the development or the details of a particular team member or a group member and below that you can see your various channels of communication you can also view your workflow and what sort of progress you have made what turning points that you have reached and how much efficiency each agent has you can see that from over here returning into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what type of ticket this is you can change its status you can set its concern and you can likewise set what kind of query it is so what kind of concern it is you can also appoint a specific representative to this query so you can just add a note basically respond

 

tto this person and now i’m going to just tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the client so it’s immediately going to key in hi matt rogers that’s the customer name this is jane doe what might be the problem with your item i’m simply going to send that and now i have responded to this consumer you can also delete your actions within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a similar sort of action you need to provide to each of your consumers again and again you’re going to enter into the services tab and over here you can see there is the classifications you have basic getting going with us orders and refunds information gifts and vouchers and facts and concerns so in fact in questions you can see over here there is some draft templates that are already readily available and let’s see the length of time will shipment take that’s a concern that is typically asked you can just release this draft and after that return to ticketing i’m just gon na as a sample just select this ticket undoubtedly the question is different however i’m just picking this as a sample and now i’m just going to pick this as a sample and i’m going to reply to it and you can see when you’re responding to a consumer on the bottom left you can see suggested options and canned forms so you’re going to click on suggested options and you can see different articles that are a pre-written answer to a consumer question and you can just insert that pre-written information into your reaction and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same type of answers again and again so this is a very easy formula for your agents to follow so they can easily react to e-mails so another great function that freshdesk truly supplies is producing groups so if you click on groups in the admin section you can develop different groups for various functions so if a ticket and an issue is related to billing you can designate a group member so over here i’ve appointed myself in this group and that person could define their role and make them the leader of this type of billing ticket aside from that you can likewise designate different in the group area you can likewise assign various tickets to various groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients may have raised a specific circumstance and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you men discovered this easy to understand and helpful and i’ll capture you people in the next video Freshdesk Sprout And Blossom