Freshdesk Spam Attack – Delight your customers

So we are talking about…Freshdesk Spam Attack…you can use freshdesk for customer care so let’s begin first off you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your details and register for complimentary as soon as you register you’re gon na start which will load your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and personalize your assistance desk you can validate your email and listed below that you can see you can include your language whatever kind of language you desire on your website alter the color of your logo so as you can see i’m gon na choose a pink and listed below that you can also change your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah therefore you can upgrade those and next you’re gon na select your assistance channel so how you can be contacted via phone e-mail social media chat or forms and listed below that you can add your consumer support email so if somebody is going to be calling you you can set that email over here and next up you can invite someone to your group so if you have a team that is working for you if someone is going to be selling the tickets for you you can welcome them over here next up over here we have our dashboard our control panel shows our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a graph that reveals you the patterns so if the tickets are selling out much better or worse it’s going to show you a nice pattern and listed below that you have your consumer satisfaction and you can see the portion of unfavorable actions or positive actions even neutral reactions and the total reactions that you have gotten on the right side you’re gon na have your to-do list so something that you need to add to your to-do list you’re gon na include it over here and it’s gon na provide you a nice little reminder on your basic control panel and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply say let’s sort them by their status and now you can see urgent and high ones will be on the leading however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you wish to view if you wish to see the tickets that are assigned to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out according to your requirements and successive listed below that you have your basic contact and business so you can see those whichever way that you have gotten in touch with people you can see their e-mail addresses uh their company titles their contact number facebook twitter whatever type of account details that you have about them below that you have your services tab so your option tab is a general type of info tab which allows you to view your e-mail marketing your legal requirements

Get Freshdesk Spam Attack support, customer, ticket, software, zendesk,

your service related statements so if there is something that is sort of various you will discover it in your solutions tab and listed below the options tab you have your reports and analytics reports are the fundamental general introduction of how many tickets you may have offered what is the ticket volume pattern you can see over here you can get an aid desk in-depth ticket analysis and you can also view your ticket volume trends so you can Freshdesk Spam Attack

see on the ideal side you have your today’s ticket inside so the number of tickets you may have offered or so what is the boost or reduce in these sales you can see receiving seven tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow agent performance support operation and your basic account settings over here you can see the progress or the information of a particular staff member or a group member and below that you can see your various channels of interaction you can likewise view your workflow and what sort of development you have made what turning points that you have reached and just how much productivity each agent has you can see that from over here going back into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what kind of ticket this is you can change its status you can set its priority and you can likewise set what kind of query it is so what type of question it is you can likewise designate a particular agent to this query so you can just include a note essentially respond

 

tto this person and now i’m going to just tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the client so it’s automatically going to type in hi matt rogers that’s the customer name this is jane doe what might be the concern with your product i’m simply going to send that and now i have responded to this consumer you can likewise delete your actions within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a comparable kind of response you require to provide to each of your customers again and again you’re going to go into the services tab and over here you can see there is the classifications you have basic starting with us refunds and orders information gifts and discount coupons and facts and questions so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see the length of time will shipment take that’s a concern that is frequently asked you can simply publish this draft and after that go back to ticketing i’m just gon na as a sample simply choose this ticket undoubtedly the question is various but i’m just selecting this as a sample and now i’m simply going to select this as a sample and i’m going to reply to it and you can see when you’re replying to a client on the bottom left you can see recommended options and canned kinds so you’re going to click recommended solutions and you can see different posts that are a pre-written answer to a client concern and you can simply insert that pre-written information into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same type of responses again and again so this is a really simple formula for your agents to follow so they can easily respond to emails so another terrific function that freshdesk truly offers is creating groups so if you click groups in the admin area you can create various groups for different purposes so if an issue and a ticket is related to billing you can designate a group member so over here i’ve appointed myself in this group which individual could specify their function and make them the leader of this type of billing ticket besides that you can likewise assign various in the group section you can also designate various tickets to various groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients may have elevated a certain scenario and yeah this is how you can start with your online ticketing using freshdesk.com i hope you guys discovered this easy to understand and valuable and i’ll catch you guys in the next video Freshdesk Spam Attack

 

 

Freshdesk Spam Attack – Delight your customers

So we are talking about…Freshdesk Spam Attack…you can use freshdesk for customer support so let’s get started first of all you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your information and sign up for complimentary as quickly as you sign up you’re gon na start which will load your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and personalize your help desk you can validate your email and listed below that you can see you can include your language whatever sort of language you desire on your website change the color of your logo so as you can see i’m gon na go with a pink and listed below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i should make that black yeah therefore you can update those and next you’re gon na pick your support channel so how you can be called through phone email social networks chat or kinds and listed below that you can include your consumer assistance e-mail so if someone is going to be calling you you can set that email over here and next up you can welcome someone to your team so if you have a team that is working for you if somebody is going to be selling the tickets for you you can invite them over here next up over here we have our dashboard our control panel shows our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a chart that shows you the trends so if the tickets are selling out better or even worse it’s going to reveal you a great trend and below that you have your customer fulfillment and you can see the percentage of negative responses or favorable actions even neutral reactions and the total actions that you have received on the best side you’re gon na have your order of business so something that you require to contribute to your order of business you’re gon na include it over here and it’s gon na offer you a great little tip on your basic dashboard and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s simply state let’s arrange them by their status and now you can see high and urgent ones will be on the leading however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you wish to view if you want to see the tickets that are designated to a particular person or the tickets that are still unassigned you can view them over here you can filter them out based on your requirements and successive listed below that you have your basic contact and business so you can view those whichever way that you have gotten in touch with individuals you can see their e-mail addresses uh their business titles their phone numbers facebook twitter whatever kind of account details that you have about them listed below that you have your solutions tab so your service tab is a general type of info tab which enables you to view your email marketing your legal requirements

Get Freshdesk Spam Attack support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is kind of various you will find it in your options tab and below the options tab you have your reports and analytics reports are the standard general summary of how many tickets you might have offered what is the ticket volume pattern you can see over here you can get a help desk in-depth ticket analysis and you can also see your ticket volume trends so you can Freshdesk Spam Attack

see on the right side you have your today’s ticket inside so how many tickets you may have sold or so what is the boost or decrease in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow agent productivity support operation and your basic account settings over here you can view the development or the details of a particular team member or a group member and listed below that you can see your various channels of interaction you can also view your workflow and what kind of progress you have actually made what turning points that you have reached and how much productivity each agent has you can view that from over here returning into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what type of ticket this is you can alter its status you can set its concern and you can also set what kind of question it is so what kind of question it is you can also designate a particular agent to this question so you can just add a note basically reply

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the consumer so it’s immediately going to enter hi matt rogers that’s the client name this is jane doe what might be the concern with your item i’m just going to send that and now i have replied to this consumer you can likewise delete your reactions within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a comparable sort of reaction you require to give to each of your customers again and again you’re going to enter into the services tab and over here you can see there is the classifications you have actually basic getting going with us orders and refunds info presents and discount coupons and facts and questions so in fact in questions you can see over here there is some draft templates that are currently available and let’s see how long will delivery take that’s a concern that is often asked you can simply release this draft and after that return to ticketing i’m just gon na as a sample just choose this ticket certainly the question is different but i’m simply choosing this as a sample and now i’m just going to choose this as a sample and i’m going to respond to it and you can see when you’re responding to a customer on the bottom left you can see suggested options and canned kinds so you’re going to click on suggested options and you can see various short articles that are a pre-written answer to a customer question and you can just insert that pre-written info into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same type of responses again and again so this is an extremely simple formula for your agents to follow so they can easily respond to e-mails so another terrific feature that freshdesk really offers is creating groups so if you click groups in the admin section you can develop different groups for different functions so if an issue and a ticket is connected to billing you can designate a group member so over here i have actually assigned myself in this group which person might specify their function and make them the leader of this kind of billing ticket other than that you can also appoint different in the group area you can also assign various tickets to various groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers may have raised a specific circumstance and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you people discovered this easy to understand and handy and i’ll catch you people in the next video Freshdesk Spam Attack