Freshdesk Service Catalog – Delight your customers

So we are talking about…Freshdesk Service Catalog…you can use freshdesk for customer care so let’s get started to begin with you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your information and sign up for free as soon as you register you’re gon na start and that will pack your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and customize your help desk you can validate your email and listed below that you can see you can include your language whatever type of language you want on your site change the color of your logo so as you can see i’m gon na go with a pink and below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah and so you can upgrade those and next you’re gon na select your assistance channel so how you can be gotten in touch with by means of phone email social networks chat or types and below that you can add your customer support email so if somebody is going to be contacting you you can set that e-mail over here and next up you can invite someone to your team so if you have a team that is working for you if someone is going to be selling the tickets for you you can welcome them over here successive over here we have our dashboard our control panel shows our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a graph that shows you the patterns so if the tickets are selling out much better or even worse it’s going to show you a nice pattern and below that you have your customer satisfaction and you can see the portion of unfavorable responses or positive responses even neutral reactions and the overall actions that you have actually gotten on the right side you’re gon na have your to-do list so something that you require to add to your order of business you’re gon na add it over here and it’s gon na offer you a great little suggestion on your basic dashboard and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s simply say let’s arrange them by their status and now you can see high and immediate ones will be on the leading nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what kind of tickets you want to view if you want to see the tickets that are designated to a specific person or the tickets that are still unassigned you can view them over here you can filter them out as per your requirements and next up below that you have your basic contact and companies so you can view those whichever manner in which you have contacted people you can see their e-mail addresses uh their business titles their phone numbers facebook twitter whatever kind of account details that you have about them below that you have your services tab so your service tab is a basic kind of info tab which permits you to view your email marketing your legal requirements

Get Freshdesk Service Catalog support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is type of miscellaneous you will discover it in your services tab and below the services tab you have your analytics and reports reports are the basic general overview of the number of tickets you might have sold what is the ticket volume pattern you can see over here you can get a help desk thorough ticket analysis and you can also view your ticket volume trends so you can Freshdesk Service Catalog

see on the best side you have your today’s ticket inside so the number of tickets you might have offered approximately what is the increase or reduce in these sales you can see getting seven tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow agent performance assistance operation and your basic account settings over here you can view the progress or the details of a particular staff member or a group member and below that you can see your various channels of interaction you can also see your workflow and what type of development you have made what milestones that you have reached and how much performance each representative has you can view that from over here returning into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what type of ticket this is you can change its status you can set its top priority and you can also set what type of question it is so what kind of concern it is you can likewise designate a particular agent to this inquiry so you can just add a note essentially reply

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the customer so it’s automatically going to key in hi matt rogers that’s the consumer name this is jane doe what might be the concern with your item i’m simply going to send out that and now i have actually replied to this client you can likewise erase your responses within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a similar kind of reaction you need to offer to each of your customers again and again you’re going to go into the options tab and over here you can see there is the categories you have general getting started with us refunds and orders details gifts and vouchers and truths and questions so in fact in questions you can see over here there is some draft design templates that are currently available and let’s see for how long will delivery take that’s a question that is often asked you can just publish this draft and after that go back to ticketing i’m just gon na as a sample simply select this ticket obviously the question is different but i’m just choosing this as a sample and now i’m just going to pick this as a sample and i’m going to reply to it and you can see when you’re responding to a client on the bottom left you can see suggested services and canned forms so you’re going to click suggested options and you can see various articles that are a pre-written answer to a customer question and you can just place that pre-written information into your reaction and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same kind of responses again and again so this is an extremely simple formula for your agents to follow so they can quickly respond to e-mails so another fantastic feature that freshdesk really provides is developing groups so if you click on groups in the admin section you can create various groups for different functions so if a ticket and an issue is connected to billing you can appoint a group member so over here i have actually designated myself in this group and that person might define their role and make them the leader of this kind of billing ticket other than that you can likewise appoint different in the group section you can also appoint different tickets to different groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where consumers may have elevated a certain scenario and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you guys found this easy to understand and useful and i’ll capture you guys in the next video Freshdesk Service Catalog

 

 

Freshdesk Service Catalog – Delight your customers

So we are talking about…Freshdesk Service Catalog…you can use freshdesk for client service so let’s begin to begin with you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your information and sign up for free as quickly as you sign up you’re gon na get going and that will fill your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and personalize your assistance desk you can validate your email and below that you can see you can include your language whatever type of language you want on your website change the color of your logo so as you can see i’m gon na go with a pink and below that you can also change your menu color so i’m also gon na make that pink i guess or i need to make that black yeah and so you can upgrade those and next you’re gon na choose your assistance channel so how you can be gotten in touch with through phone email social networks chat or types and below that you can add your customer assistance e-mail so if someone is going to be contacting you you can set that e-mail over here and next up you can invite somebody to your group so if you have a group that is working for you if somebody is going to be offering the tickets for you you can invite them over here next up over here we have our dashboard our control panel shows our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that reveals you the trends so if the tickets are selling out much better or worse it’s going to show you a great trend and below that you have your consumer complete satisfaction and you can see the portion of unfavorable reactions or positive actions even neutral responses and the overall responses that you have received on the best side you’re gon na have your to-do list so something that you need to contribute to your order of business you’re gon na add it over here and it’s gon na provide you a good little pointer on your basic control panel and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s just state let’s arrange them by their status and now you can see immediate and high ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you wish to view if you want to see the tickets that are assigned to a specific person or the tickets that are still unassigned you can view them over here you can filter them out based on your requirements and successive listed below that you have your basic contact and business so you can view those whichever manner in which you have contacted people you can see their email addresses uh their business titles their contact number facebook twitter whatever type of account information that you have about them below that you have your options tab so your option tab is a general kind of details tab which enables you to view your e-mail marketing your legal requirements

Get Freshdesk Service Catalog support, customer, ticket, software, zendesk,

your service related statements so if there is something that is sort of various you will find it in your options tab and listed below the options tab you have your analytics and reports reports are the fundamental general summary of the number of tickets you might have sold what is the ticket volume pattern you can see over here you can get a help desk thorough ticket analysis and you can also see your ticket volume patterns so you can Freshdesk Service Catalog

see on the right side you have your today’s ticket inside so the number of tickets you may have sold or two what is the increase or decrease in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow agent productivity support operation and your basic account settings over here you can see the progress or the information of a particular team member or a group member and below that you can see your different channels of communication you can also view your workflow and what type of development you have made what milestones that you have actually reached and how much productivity each agent has you can view that from over here returning into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what sort of ticket this is you can alter its status you can set its top priority and you can also set what sort of question it is so what kind of question it is you can also appoint a specific representative to this query so you can just add a note basically reply

 

tto this person and now i’m going to just tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the customer so it’s automatically going to type in hi matt rogers that’s the client name this is jane doe what might be the problem with your product i’m simply going to send out that and now i have actually responded to this client you can likewise delete your actions within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a similar kind of response you require to provide to each of your clients again and again you’re going to go into the options tab and over here you can see there is the categories you have actually general getting going with us refunds and orders info presents and discount coupons and truths and questions so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see the length of time will delivery take that’s a concern that is typically asked you can just release this draft and after that return to ticketing i’m simply gon na as a sample just select this ticket clearly the question is various but i’m just picking this as a sample and now i’m just going to choose this as a sample and i’m going to reply to it and you can see when you’re responding to a client on the bottom left you can see suggested services and canned types so you’re going to click recommended solutions and you can see various articles that are a pre-written answer to a customer question and you can simply place that pre-written details into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same sort of responses again and again so this is an extremely simple formula for your representatives to follow so they can easily react to emails so another terrific function that freshdesk really offers is creating groups so if you click on groups in the admin area you can develop various groups for various purposes so if a ticket and a concern is connected to billing you can appoint a group member so over here i’ve designated myself in this group and that individual might define their function and make them the leader of this type of billing ticket other than that you can also appoint different in the group area you can also designate various tickets to different groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers might have elevated a certain scenario and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you guys discovered this easy to understand and valuable and i’ll catch you people in the next video Freshdesk Service Catalog