Freshdesk Saas – Delight your customers

So we are talking about…Freshdesk Saas…you can use freshdesk for customer service so let’s start first of all you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for complimentary as soon as you sign up you’re gon na start which will pack your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and individualize your help desk you can validate your email and listed below that you can see you can include your language whatever sort of language you desire on your site change the color of your logo so as you can see i’m gon na opt for a pink and below that you can likewise change your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah therefore you can update those and next you’re gon na pick your support channel so how you can be gotten in touch with by means of phone email social networks chat or kinds and below that you can add your consumer support email so if someone is going to be contacting you you can set that email over here and next up you can invite somebody to your team so if you have a team that is working for you if somebody is going to be offering the tickets for you you can welcome them over here next up over here we have our dashboard our control panel reveals our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that shows you the trends so if the tickets are selling out much better or worse it’s going to reveal you a great trend and below that you have your customer fulfillment and you can see the portion of negative reactions or favorable actions even neutral responses and the overall reactions that you have actually gotten on the ideal side you’re gon na have your order of business so something that you require to add to your order of business you’re gon na include it over here and it’s gon na provide you a good little reminder on your basic control panel and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply state let’s arrange them by their status and now you can see immediate and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you wish to see if you want to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out as per your needs and next up listed below that you have your basic contact and companies so you can see those whichever way that you have actually gotten in touch with individuals you can see their e-mail addresses uh their business titles their contact number facebook twitter whatever type of account details that you have about them listed below that you have your solutions tab so your service tab is a general sort of information tab which allows you to see your email marketing your legal requirements

Get Freshdesk Saas support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is sort of various you will find it in your solutions tab and below the options tab you have your analytics and reports reports are the basic general overview of how many tickets you might have sold what is the ticket volume pattern you can see over here you can get an aid desk extensive ticket analysis and you can also see your ticket volume trends so you can Freshdesk Saas

see on the right side you have your today’s ticket inside so the number of tickets you may have sold or so what is the increase or reduce in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow representative performance support operation and your general account settings over here you can view the development or the details of a specific team member or a group member and below that you can see your different channels of interaction you can also view your workflow and what kind of progress you have made what milestones that you have reached and just how much productivity each representative has you can view that from over here going back into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what kind of ticket this is you can change its status you can set its top priority and you can also set what kind of query it is so what type of concern it is you can likewise assign a specific representative to this question so you can just add a note basically reply

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the consumer so it’s automatically going to enter hi matt rogers that’s the customer name this is jane doe what might be the concern with your item i’m simply going to send that and now i have actually responded to this client you can likewise delete your reactions within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a similar sort of action you need to offer to each of your consumers again and again you’re going to enter into the solutions tab and over here you can see there is the categories you have general getting started with us orders and refunds information presents and discount coupons and facts and questions so in fact in questions you can see over here there is some draft design templates that are currently readily available and let’s see the length of time will delivery take that’s a question that is often asked you can just release this draft and then go back to ticketing i’m just gon na as a sample simply choose this ticket clearly the concern is various however i’m just choosing this as a sample and now i’m just going to pick this as a sample and i’m going to respond to it and you can see when you’re replying to a client on the bottom left you can see suggested services and canned types so you’re going to click on suggested services and you can see different short articles that are a pre-written answer to a customer question and you can just place that pre-written info into your action and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same kind of answers again and again so this is a really easy formula for your agents to follow so they can quickly respond to e-mails so another terrific feature that freshdesk truly provides is creating groups so if you click groups in the admin area you can produce various groups for various functions so if a problem and a ticket is associated with billing you can assign a group member so over here i’ve designated myself in this group which person might specify their function and make them the leader of this sort of billing ticket besides that you can likewise designate different in the group section you can likewise appoint different tickets to different groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where consumers may have elevated a specific scenario and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you people discovered this easy to understand and helpful and i’ll catch you men in the next video Freshdesk Saas

 

 

Freshdesk Saas – Delight your customers

So we are talking about…Freshdesk Saas…you can utilize freshdesk for customer support so let’s get started first off you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your information and sign up for totally free as quickly as you register you’re gon na begin and that will fill your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and individualize your aid desk you can validate your e-mail and below that you can see you can include your language whatever type of language you want on your website change the color of your logo design so as you can see i’m gon na go with a pink and below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah therefore you can upgrade those and next you’re gon na pick your assistance channel so how you can be called through phone e-mail social media chat or forms and listed below that you can add your customer support e-mail so if somebody is going to be contacting you you can set that email over here and next up you can invite somebody to your group so if you have a group that is working for you if someone is going to be selling the tickets for you you can welcome them over here next up over here we have our dashboard our control panel reveals our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a graph that reveals you the patterns so if the tickets are selling out better or even worse it’s going to reveal you a good pattern and below that you have your customer satisfaction and you can see the percentage of unfavorable reactions or favorable responses even neutral reactions and the total actions that you have gotten on the ideal side you’re gon na have your to-do list so something that you need to contribute to your order of business you’re gon na add it over here and it’s gon na give you a good little suggestion on your basic control panel and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s simply state let’s arrange them by their status and now you can see urgent and high ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you wish to view if you want to see the tickets that are designated to a particular person or the tickets that are still unassigned you can see them over here you can filter them out based on your needs and next up below that you have your basic contact and companies so you can see those whichever way that you have actually contacted individuals you can see their email addresses uh their company titles their telephone number facebook twitter whatever type of account information that you have about them listed below that you have your options tab so your service tab is a basic sort of details tab which allows you to see your e-mail marketing your legal requirements

Get Freshdesk Saas support, customer, ticket, software, zendesk,

your service related statements so if there is something that is kind of miscellaneous you will discover it in your solutions tab and listed below the options tab you have your reports and analytics reports are the fundamental general introduction of the number of tickets you may have sold what is the ticket volume pattern you can see over here you can get a help desk thorough ticket analysis and you can also view your ticket volume patterns so you can Freshdesk Saas

see on the right side you have your today’s ticket inside so how many tickets you may have sold or two what is the boost or reduce in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow representative efficiency support operation and your general account settings over here you can view the progress or the details of a specific employee or a group member and listed below that you can see your different channels of communication you can also view your workflow and what type of development you have made what milestones that you have reached and how much performance each agent has you can view that from over here going back into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what type of ticket this is you can change its status you can set its priority and you can likewise set what kind of query it is so what type of concern it is you can likewise designate a particular representative to this inquiry so you can simply include a note essentially respond

 

tto this person and now i’m going to just tell them i will be resolving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the consumer so it’s automatically going to type in hi matt rogers that’s the customer name this is jane doe what might be the concern with your product i’m simply going to send that and now i have actually replied to this client you can likewise erase your responses within 10 seconds so if you slip up you can delete them within a few seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a comparable type of reaction you need to provide to each of your customers again and again you’re going to go into the services tab and over here you can see there is the categories you have actually general starting with us refunds and orders information gifts and coupons and realities and questions so in fact in questions you can see over here there is some draft design templates that are currently readily available and let’s see for how long will delivery take that’s a question that is frequently asked you can simply release this draft and after that return to ticketing i’m simply gon na as a sample just choose this ticket certainly the concern is different but i’m just selecting this as a sample and now i’m just going to select this as a sample and i’m going to reply to it and you can see when you’re replying to a consumer on the bottom left you can see suggested solutions and canned forms so you’re going to click on suggested services and you can see different articles that are a pre-written answer to a customer concern and you can simply place that pre-written info into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same kind of responses again and again so this is an extremely easy formula for your representatives to follow so they can easily respond to emails so another terrific feature that freshdesk actually provides is producing groups so if you click groups in the admin area you can produce various groups for various purposes so if an issue and a ticket is related to billing you can designate a group member so over here i’ve appointed myself in this group and that individual could specify their role and make them the leader of this type of billing ticket aside from that you can likewise assign various in the group area you can likewise appoint different tickets to various groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where customers might have raised a certain scenario and yeah this is how you can start with your online ticketing using freshdesk.com i hope you guys found this easy to understand and valuable and i’ll capture you guys in the next video Freshdesk Saas