Freshdesk Quora – Delight your customers

So we are talking about…Freshdesk Quora…you can use freshdesk for customer service so let’s get started first off you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your details and register for free as quickly as you sign up you’re gon na begin and that will load your basic control panel so when you’re beginning with freshdesk as you can see on the left side it will set up your account so over here and personalize your assistance desk you can verify your email and listed below that you can see you can include your language whatever sort of language you desire on your site change the color of your logo so as you can see i’m gon na go with a pink and listed below that you can also change your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah therefore you can upgrade those and next you’re gon na pick your assistance channel so how you can be gotten in touch with via phone email social networks chat or kinds and below that you can include your customer assistance e-mail so if someone is going to be contacting you you can set that email over here and next up you can welcome someone to your group so if you have a team that is working for you if someone is going to be offering the tickets for you you can welcome them over here successive over here we have our control panel our control panel reveals our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a graph that reveals you the trends so if the tickets are selling out much better or worse it’s going to reveal you a great trend and below that you have your client complete satisfaction and you can see the percentage of favorable responses or negative actions even neutral reactions and the total responses that you have gotten on the best side you’re gon na have your to-do list so something that you require to contribute to your order of business you’re gon na add it over here and it’s gon na offer you a great little pointer on your basic dashboard and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s simply say let’s sort them by their status and now you can see urgent and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what sort of tickets you wish to view if you want to see the tickets that are assigned to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out based on your needs and successive below that you have your basic contact and companies so you can view those whichever manner in which you have called individuals you can see their e-mail addresses uh their company titles their phone numbers facebook twitter whatever type of account details that you have about them listed below that you have your options tab so your solution tab is a basic sort of details tab which permits you to view your e-mail marketing your legal requirements

Get Freshdesk Quora support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is kind of various you will discover it in your options tab and listed below the solutions tab you have your analytics and reports reports are the standard general overview of the number of tickets you may have offered what is the ticket volume pattern you can see over here you can get an assistance desk thorough ticket analysis and you can also view your ticket volume trends so you can Freshdesk Quora

see on the best side you have your today’s ticket inside so the number of tickets you may have offered or so what is the boost or reduce in these sales you can see getting seven tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow agent productivity support operation and your basic account settings over here you can see the progress or the information of a specific staff member or a group member and below that you can see your various channels of communication you can also view your workflow and what sort of development you have made what milestones that you have actually reached and just how much efficiency each representative has you can view that from over here going back into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what type of ticket this is you can change its status you can set its top priority and you can likewise set what type of query it is so what kind of question it is you can also assign a specific agent to this inquiry so you can just add a note essentially reply

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the client so it’s immediately going to key in hi matt rogers that’s the consumer name this is jane doe what might be the issue with your product i’m just going to send out that and now i have actually replied to this consumer you can likewise delete your reactions within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a similar kind of reaction you require to offer to each of your customers again and again you’re going to go into the services tab and over here you can see there is the classifications you have general getting started with us refunds and orders information presents and vouchers and facts and concerns so in fact in questions you can see over here there is some draft design templates that are currently available and let’s see the length of time will delivery take that’s a question that is frequently asked you can just release this draft and after that go back to ticketing i’m simply gon na as a sample just choose this ticket undoubtedly the concern is various but i’m just choosing this as a sample and now i’m just going to select this as a sample and i’m going to respond to it and you can see when you’re replying to a consumer on the bottom left you can see suggested services and canned types so you’re going to click recommended solutions and you can see various short articles that are a pre-written answer to a customer question and you can just place that pre-written details into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same type of answers again and again so this is a very easy formula for your representatives to follow so they can easily respond to e-mails so another great feature that freshdesk actually supplies is developing groups so if you click on groups in the admin area you can create various groups for various purposes so if a ticket and an issue is connected to billing you can designate a group member so over here i have actually appointed myself in this group and that person might specify their function and make them the leader of this type of billing ticket other than that you can also designate various in the group area you can also appoint different tickets to various groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers might have raised a specific scenario and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you people discovered this easy to understand and handy and i’ll capture you guys in the next video Freshdesk Quora

 

 

Freshdesk Quora – Delight your customers

So we are talking about…Freshdesk Quora…you can use freshdesk for customer service so let’s get going first of all you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your details and register for free as soon as you register you’re gon na start and that will fill your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and customize your aid desk you can confirm your e-mail and below that you can see you can add your language whatever sort of language you desire on your website change the color of your logo design so as you can see i’m gon na opt for a pink and listed below that you can also change your menu color so i’m also gon na make that pink i guess or i need to make that black yeah therefore you can upgrade those and next you’re gon na pick your assistance channel so how you can be contacted through phone e-mail social networks chat or kinds and listed below that you can add your consumer assistance email so if someone is going to be calling you you can set that email over here and next up you can invite someone to your group so if you have a group that is working for you if somebody is going to be selling the tickets for you you can invite them over here successive over here we have our control panel our control panel reveals our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a graph that reveals you the patterns so if the tickets are selling out better or worse it’s going to reveal you a great pattern and below that you have your customer fulfillment and you can see the percentage of positive actions or unfavorable reactions even neutral actions and the overall reactions that you have actually gotten on the best side you’re gon na have your order of business so something that you require to contribute to your order of business you’re gon na add it over here and it’s gon na offer you a great little pointer on your basic control panel and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s simply say let’s sort them by their status and now you can see high and immediate ones will be on the leading nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you wish to view if you want to see the tickets that are appointed to a particular person or the tickets that are still unassigned you can see them over here you can filter them out according to your needs and next up below that you have your basic contact and business so you can view those whichever way that you have actually gotten in touch with people you can see their email addresses uh their business titles their contact number facebook twitter whatever kind of account details that you have about them below that you have your solutions tab so your option tab is a basic sort of details tab which permits you to see your e-mail marketing your legal requirements

Get Freshdesk Quora support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is type of miscellaneous you will discover it in your options tab and below the services tab you have your reports and analytics reports are the fundamental general summary of the number of tickets you may have sold what is the ticket volume pattern you can see over here you can get an assistance desk in-depth ticket analysis and you can likewise view your ticket volume trends so you can Freshdesk Quora

see on the ideal side you have your today’s ticket inside so how many tickets you may have sold approximately what is the increase or reduce in these sales you can see receiving seven tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow agent efficiency assistance operation and your general account settings over here you can see the progress or the details of a certain staff member or a group member and listed below that you can see your various channels of communication you can likewise view your workflow and what type of development you have made what turning points that you have actually reached and just how much productivity each representative has you can view that from over here going back into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what kind of ticket this is you can alter its status you can set its concern and you can likewise set what sort of query it is so what type of question it is you can also appoint a specific agent to this inquiry so you can just include a note generally reply

 

tto this person and now i’m going to just tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the client so it’s immediately going to type in hi matt rogers that’s the consumer name this is jane doe what might be the issue with your product i’m simply going to send that and now i have responded to this client you can likewise erase your actions within 10 seconds so if you slip up you can erase them within a few seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a similar sort of action you need to give to each of your consumers again and again you’re going to go into the options tab and over here you can see there is the categories you have actually basic getting going with us orders and refunds info presents and coupons and truths and concerns so in fact in questions you can see over here there is some draft templates that are currently available and let’s see the length of time will shipment take that’s a concern that is typically asked you can simply release this draft and then return to ticketing i’m just gon na as a sample just choose this ticket certainly the concern is various however i’m just selecting this as a sample and now i’m simply going to pick this as a sample and i’m going to respond to it and you can see when you’re replying to a consumer on the bottom left you can see suggested solutions and canned forms so you’re going to click on suggested solutions and you can see different posts that are a pre-written answer to a consumer concern and you can just place that pre-written information into your action and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same type of answers again and again so this is a very simple formula for your agents to follow so they can easily react to e-mails so another excellent function that freshdesk really supplies is creating groups so if you click on groups in the admin section you can develop different groups for different purposes so if a ticket and a concern is connected to billing you can assign a group member so over here i’ve designated myself in this group which person might define their function and make them the leader of this kind of billing ticket aside from that you can likewise appoint different in the group area you can also designate various tickets to various groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers may have raised a specific circumstance and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you guys found this easy to understand and practical and i’ll capture you guys in the next video Freshdesk Quora