Freshdesk Owner – Delight your customers

So we are talking about…Freshdesk Owner…you can utilize freshdesk for customer support so let’s get going to begin with you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your details and sign up for totally free as quickly as you register you’re gon na get going which will pack your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and customize your aid desk you can confirm your e-mail and listed below that you can see you can include your language whatever type of language you want on your website alter the color of your logo so as you can see i’m gon na choose a pink and listed below that you can also alter your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah therefore you can upgrade those and next you’re gon na choose your assistance channel so how you can be gotten in touch with via phone email social networks chat or kinds and listed below that you can include your customer assistance email so if somebody is going to be contacting you you can set that e-mail over here and next up you can welcome somebody to your team so if you have a team that is working for you if someone is going to be selling the tickets for you you can invite them over here successive over here we have our dashboard our control panel shows our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a graph that shows you the patterns so if the tickets are selling out much better or even worse it’s going to reveal you a good pattern and below that you have your customer fulfillment and you can see the portion of positive reactions or unfavorable reactions even neutral reactions and the total responses that you have actually gotten on the best side you’re gon na have your order of business so something that you require to add to your order of business you’re gon na add it over here and it’s gon na give you a good little pointer on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply say let’s sort them by their status and now you can see high and immediate ones will be on the leading however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what type of tickets you want to view if you want to see the tickets that are appointed to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out based on your requirements and next up below that you have your basic contact and companies so you can view those whichever way that you have actually called people you can see their email addresses uh their company titles their contact number facebook twitter whatever kind of account information that you have about them listed below that you have your services tab so your option tab is a basic type of information tab which enables you to view your e-mail marketing your legal requirements

Get Freshdesk Owner support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is sort of various you will discover it in your solutions tab and below the solutions tab you have your analytics and reports reports are the standard general summary of the number of tickets you may have sold what is the ticket volume trend you can see over here you can get a help desk extensive ticket analysis and you can also view your ticket volume patterns so you can Freshdesk Owner

see on the ideal side you have your today’s ticket inside so the number of tickets you may have offered or two what is the boost or reduce in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow agent efficiency assistance operation and your general account settings over here you can view the progress or the information of a particular staff member or a group member and listed below that you can see your various channels of interaction you can likewise view your workflow and what sort of development you have actually made what milestones that you have reached and just how much productivity each agent has you can see that from over here going back into tickets i’m going to show you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what kind of ticket this is you can alter its status you can set its top priority and you can likewise set what type of question it is so what kind of question it is you can likewise assign a particular agent to this question so you can just add a note basically respond

 

tto this person and now i’m going to just tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the consumer so it’s immediately going to type in hi matt rogers that’s the client name this is jane doe what might be the concern with your product i’m just going to send that and now i have actually replied to this customer you can likewise delete your reactions within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a similar type of reaction you require to provide to each of your clients again and again you’re going to enter into the solutions tab and over here you can see there is the categories you have basic starting with us orders and refunds information gifts and coupons and facts and questions so in fact in questions you can see over here there is some draft templates that are currently available and let’s see for how long will shipment take that’s a concern that is typically asked you can simply publish this draft and after that return to ticketing i’m just gon na as a sample simply choose this ticket clearly the concern is different however i’m simply choosing this as a sample and now i’m just going to pick this as a sample and i’m going to reply to it and you can see when you’re responding to a client on the bottom left you can see recommended services and canned forms so you’re going to click suggested solutions and you can see different posts that are a pre-written answer to a client question and you can just place that pre-written information into your reaction and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same type of responses again and again so this is an extremely simple formula for your representatives to follow so they can easily respond to e-mails so another excellent function that freshdesk really offers is creating groups so if you click on groups in the admin area you can develop various groups for various functions so if a ticket and an issue is associated with billing you can designate a group member so over here i have actually appointed myself in this group which person might specify their role and make them the leader of this sort of billing ticket aside from that you can also designate different in the group section you can also appoint different tickets to various groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers may have raised a certain situation and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you people discovered this easy to understand and practical and i’ll capture you guys in the next video Freshdesk Owner

 

 

Freshdesk Owner – Delight your customers

So we are talking about…Freshdesk Owner…you can utilize freshdesk for customer care so let’s get going to begin with you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your details and register for complimentary as soon as you sign up you’re gon na get going which will pack your basic control panel so when you’re beginning with freshdesk as you can see on the left side it will set up your account so over here and customize your help desk you can validate your e-mail and below that you can see you can include your language whatever kind of language you want on your website alter the color of your logo so as you can see i’m gon na go with a pink and listed below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah and so you can update those and next you’re gon na choose your assistance channel so how you can be contacted through phone e-mail social media chat or forms and below that you can include your client assistance e-mail so if somebody is going to be contacting you you can set that e-mail over here and next up you can invite somebody to your group so if you have a group that is working for you if somebody is going to be offering the tickets for you you can welcome them over here successive over here we have our dashboard our dashboard reveals our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a chart that reveals you the trends so if the tickets are selling out much better or even worse it’s going to show you a great trend and below that you have your consumer fulfillment and you can see the portion of unfavorable actions or positive responses even neutral actions and the overall responses that you have actually received on the ideal side you’re gon na have your to-do list so something that you need to contribute to your to-do list you’re gon na include it over here and it’s gon na offer you a great little tip on your basic dashboard and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s simply say let’s arrange them by their status and now you can see high and urgent ones will be on the leading however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what type of tickets you want to view if you want to see the tickets that are assigned to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out as per your requirements and successive listed below that you have your basic contact and business so you can see those whichever way that you have actually gotten in touch with people you can see their email addresses uh their company titles their phone numbers facebook twitter whatever type of account details that you have about them below that you have your options tab so your solution tab is a general sort of info tab which allows you to see your e-mail marketing your legal requirements

Get Freshdesk Owner support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is sort of miscellaneous you will discover it in your solutions tab and below the options tab you have your analytics and reports reports are the basic general overview of how many tickets you may have sold what is the ticket volume pattern you can see over here you can get a help desk extensive ticket analysis and you can likewise see your ticket volume patterns so you can Freshdesk Owner

see on the best side you have your today’s ticket inside so how many tickets you might have offered or so what is the boost or decrease in these sales you can see receiving seven tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow agent performance assistance operation and your basic account settings over here you can see the development or the details of a specific team member or a group member and listed below that you can see your different channels of interaction you can likewise view your workflow and what type of progress you have actually made what milestones that you have reached and just how much performance each agent has you can see that from over here going back into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what sort of ticket this is you can change its status you can set its concern and you can likewise set what sort of question it is so what type of concern it is you can likewise appoint a specific agent to this inquiry so you can just add a note essentially respond

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the customer so it’s automatically going to key in hi matt rogers that’s the client name this is jane doe what might be the issue with your item i’m simply going to send out that and now i have actually replied to this consumer you can also erase your responses within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a comparable sort of reaction you require to provide to each of your consumers again and again you’re going to go into the services tab and over here you can see there is the categories you have general starting with us orders and refunds information gifts and vouchers and facts and concerns so in fact in questions you can see over here there is some draft design templates that are already offered and let’s see for how long will shipment take that’s a question that is frequently asked you can just publish this draft and after that go back to ticketing i’m simply gon na as a sample just choose this ticket certainly the concern is different however i’m just picking this as a sample and now i’m just going to pick this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see recommended solutions and canned forms so you’re going to click on suggested options and you can see different posts that are a pre-written answer to a client concern and you can just place that pre-written details into your reaction and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same sort of answers again and again so this is an extremely easy formula for your representatives to follow so they can easily respond to emails so another terrific function that freshdesk actually offers is creating groups so if you click on groups in the admin section you can develop various groups for various purposes so if an issue and a ticket is connected to billing you can appoint a group member so over here i have actually assigned myself in this group and that individual could define their role and make them the leader of this kind of billing ticket other than that you can also assign different in the group area you can also appoint various tickets to different groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers might have elevated a certain situation and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you people found this easy to understand and useful and i’ll capture you guys in the next video Freshdesk Owner