Freshdesk Office 365 Email – Delight your customers

So we are talking about…Freshdesk Office 365 Email…you can use freshdesk for client service so let’s get started to begin with you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your information and sign up for complimentary as soon as you register you’re gon na begin and that will pack your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and personalize your assistance desk you can validate your email and below that you can see you can add your language whatever type of language you want on your site change the color of your logo so as you can see i’m gon na choose a pink and listed below that you can also alter your menu color so i’m also gon na make that pink i guess or i must make that black yeah therefore you can upgrade those and next you’re gon na select your assistance channel so how you can be gotten in touch with via phone e-mail social networks chat or forms and below that you can add your consumer assistance email so if somebody is going to be calling you you can set that e-mail over here and next up you can welcome someone to your team so if you have a team that is working for you if somebody is going to be selling the tickets for you you can welcome them over here next up over here we have our dashboard our control panel shows our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a chart that reveals you the trends so if the tickets are selling out better or worse it’s going to reveal you a great pattern and listed below that you have your customer fulfillment and you can see the portion of positive actions or negative reactions even neutral reactions and the overall reactions that you have actually received on the best side you’re gon na have your order of business so something that you require to add to your order of business you’re gon na include it over here and it’s gon na provide you a nice little pointer on your basic dashboard and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s simply state let’s sort them by their status and now you can see urgent and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you want to see if you wish to see the tickets that are appointed to a particular person or the tickets that are still unassigned you can see them over here you can filter them out according to your requirements and successive listed below that you have your basic contact and companies so you can view those whichever manner in which you have gotten in touch with individuals you can see their e-mail addresses uh their business titles their phone numbers facebook twitter whatever kind of account details that you have about them listed below that you have your solutions tab so your option tab is a general sort of details tab which allows you to view your e-mail marketing your legal requirements

Get Freshdesk Office 365 Email support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is kind of miscellaneous you will find it in your options tab and below the options tab you have your analytics and reports reports are the fundamental general introduction of how many tickets you may have offered what is the ticket volume pattern you can see over here you can get an assistance desk thorough ticket analysis and you can also see your ticket volume patterns so you can Freshdesk Office 365 Email

see on the best side you have your today’s ticket inside so the number of tickets you might have offered approximately what is the increase or decrease in these sales you can see receiving seven tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow agent efficiency assistance operation and your general account settings over here you can see the progress or the information of a particular staff member or a group member and listed below that you can see your various channels of communication you can also see your workflow and what sort of progress you have made what turning points that you have actually reached and just how much productivity each representative has you can see that from over here returning into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific category what type of ticket this is you can alter its status you can set its concern and you can also set what type of inquiry it is so what kind of concern it is you can also assign a particular agent to this query so you can simply add a note essentially reply

 

tto this person and now i’m going to just tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the client so it’s automatically going to type in hi matt rogers that’s the consumer name this is jane doe what might be the issue with your item i’m simply going to send that and now i have responded to this consumer you can also erase your actions within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a comparable kind of response you need to give to each of your consumers again and again you’re going to go into the services tab and over here you can see there is the categories you have actually general beginning with us orders and refunds details gifts and coupons and realities and concerns so in fact in questions you can see over here there is some draft templates that are already readily available and let’s see for how long will shipment take that’s a question that is often asked you can just publish this draft and after that go back to ticketing i’m simply gon na as a sample just choose this ticket obviously the question is various however i’m simply choosing this as a sample and now i’m just going to choose this as a sample and i’m going to reply to it and you can see when you’re responding to a consumer on the bottom left you can see suggested solutions and canned types so you’re going to click suggested options and you can see different articles that are a pre-written answer to a customer question and you can simply place that pre-written info into your response and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same type of answers again and again so this is a really easy formula for your representatives to follow so they can easily react to e-mails so another fantastic feature that freshdesk really supplies is creating groups so if you click groups in the admin section you can produce different groups for different functions so if a problem and a ticket is related to billing you can assign a group member so over here i have actually assigned myself in this group and that individual might specify their role and make them the leader of this type of billing ticket aside from that you can also designate various in the group section you can likewise designate different tickets to various groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where customers may have raised a particular situation and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you men discovered this easy to understand and valuable and i’ll catch you men in the next video Freshdesk Office 365 Email

 

 

Freshdesk Office 365 Email – Delight your customers

So we are talking about…Freshdesk Office 365 Email…you can use freshdesk for customer care so let’s begin to begin with you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your details and register for totally free as quickly as you sign up you’re gon na start which will pack your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and customize your aid desk you can verify your e-mail and below that you can see you can include your language whatever sort of language you want on your website alter the color of your logo design so as you can see i’m gon na opt for a pink and listed below that you can also change your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah and so you can upgrade those and next you’re gon na pick your assistance channel so how you can be contacted via phone email social media chat or types and below that you can add your customer assistance email so if somebody is going to be contacting you you can set that e-mail over here and next up you can invite someone to your group so if you have a team that is working for you if somebody is going to be selling the tickets for you you can welcome them over here successive over here we have our dashboard our control panel reveals our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a graph that shows you the trends so if the tickets are selling out better or even worse it’s going to reveal you a great trend and below that you have your client complete satisfaction and you can see the percentage of negative responses or positive responses even neutral actions and the overall actions that you have actually received on the ideal side you’re gon na have your to-do list so something that you require to contribute to your to-do list you’re gon na include it over here and it’s gon na offer you a nice little reminder on your basic dashboard and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s just say let’s sort them by their status and now you can see high and urgent ones will be on the leading however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what kind of tickets you want to see if you want to see the tickets that are appointed to a specific person or the tickets that are still unassigned you can view them over here you can filter them out based on your requirements and successive listed below that you have your basic contact and companies so you can see those whichever way that you have actually gotten in touch with individuals you can see their e-mail addresses uh their company titles their telephone number facebook twitter whatever kind of account details that you have about them below that you have your options tab so your option tab is a general type of info tab which allows you to view your e-mail marketing your legal requirements

Get Freshdesk Office 365 Email support, customer, ticket, software, zendesk,

your service related statements so if there is something that is type of miscellaneous you will find it in your solutions tab and listed below the services tab you have your reports and analytics reports are the standard general introduction of the number of tickets you may have offered what is the ticket volume trend you can see over here you can get an assistance desk thorough ticket analysis and you can also see your ticket volume patterns so you can Freshdesk Office 365 Email

see on the right side you have your today’s ticket inside so the number of tickets you may have offered approximately what is the increase or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow representative efficiency assistance operation and your general account settings over here you can view the development or the details of a particular staff member or a group member and listed below that you can see your different channels of interaction you can also view your workflow and what sort of development you have made what turning points that you have actually reached and how much efficiency each agent has you can view that from over here returning into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what sort of ticket this is you can alter its status you can set its priority and you can likewise set what type of query it is so what type of concern it is you can also assign a specific agent to this question so you can just include a note basically respond

 

tto this person and now i’m going to just tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the customer so it’s immediately going to type in hi matt rogers that’s the consumer name this is jane doe what might be the issue with your product i’m just going to send that and now i have actually responded to this customer you can likewise delete your actions within 10 seconds so if you slip up you can erase them within a few seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a similar sort of action you need to offer to each of your consumers again and again you’re going to enter into the solutions tab and over here you can see there is the categories you have actually general getting started with us refunds and orders information gifts and vouchers and realities and concerns so in fact in questions you can see over here there is some draft design templates that are already available and let’s see for how long will delivery take that’s a question that is frequently asked you can simply publish this draft and after that go back to ticketing i’m just gon na as a sample simply select this ticket obviously the question is different but i’m simply picking this as a sample and now i’m simply going to choose this as a sample and i’m going to respond to it and you can see when you’re replying to a client on the bottom left you can see recommended solutions and canned kinds so you’re going to click recommended solutions and you can see various short articles that are a pre-written answer to a customer concern and you can just insert that pre-written info into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same kind of answers again and again so this is a really easy formula for your agents to follow so they can quickly react to e-mails so another terrific function that freshdesk really provides is creating groups so if you click on groups in the admin area you can create different groups for various functions so if an issue and a ticket is related to billing you can appoint a group member so over here i have actually appointed myself in this group which individual could define their function and make them the leader of this sort of billing ticket aside from that you can also appoint various in the group section you can likewise designate different tickets to various groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients might have raised a particular circumstance and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you guys found this easy to understand and practical and i’ll catch you guys in the next video Freshdesk Office 365 Email