Freshdesk Magento Integration – Delight your customers

So we are talking about…Freshdesk Magento Integration…you can use freshdesk for customer support so let’s start to begin with you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your details and register for totally free as quickly as you sign up you’re gon na get started and that will fill your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and customize your aid desk you can verify your email and listed below that you can see you can include your language whatever kind of language you want on your site alter the color of your logo design so as you can see i’m gon na choose a pink and listed below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah therefore you can update those and next you’re gon na choose your support channel so how you can be called by means of phone e-mail social media chat or types and listed below that you can include your client assistance e-mail so if someone is going to be contacting you you can set that email over here and next up you can invite somebody to your group so if you have a group that is working for you if someone is going to be offering the tickets for you you can invite them over here next up over here we have our control panel our dashboard shows our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a chart that reveals you the trends so if the tickets are selling out better or even worse it’s going to show you a good pattern and below that you have your customer fulfillment and you can see the portion of unfavorable reactions or positive responses even neutral actions and the overall reactions that you have gotten on the right side you’re gon na have your order of business so something that you need to add to your order of business you’re gon na add it over here and it’s gon na give you a good little suggestion on your basic control panel and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s simply state let’s arrange them by their status and now you can see high and urgent ones will be on the leading nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what type of tickets you want to see if you want to see the tickets that are assigned to a particular person or the tickets that are still unassigned you can view them over here you can filter them out as per your needs and next up below that you have your basic contact and companies so you can see those whichever manner in which you have called individuals you can see their email addresses uh their business titles their contact number facebook twitter whatever sort of account details that you have about them listed below that you have your options tab so your solution tab is a general type of information tab which allows you to view your e-mail marketing your legal requirements

Get Freshdesk Magento Integration support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is sort of miscellaneous you will find it in your solutions tab and listed below the services tab you have your reports and analytics reports are the fundamental general summary of how many tickets you may have sold what is the ticket volume pattern you can see over here you can get an assistance desk thorough ticket analysis and you can likewise view your ticket volume trends so you can Freshdesk Magento Integration

see on the best side you have your today’s ticket inside so how many tickets you might have offered or so what is the boost or reduce in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow representative efficiency support operation and your basic account settings over here you can see the development or the details of a certain employee or a group member and below that you can see your different channels of interaction you can also see your workflow and what type of progress you have made what turning points that you have actually reached and just how much efficiency each representative has you can see that from over here returning into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what type of ticket this is you can alter its status you can set its concern and you can likewise set what sort of query it is so what kind of question it is you can also designate a particular representative to this inquiry so you can just add a note generally respond

 

tto this person and now i’m going to just tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the customer so it’s instantly going to key in hi matt rogers that’s the customer name this is jane doe what might be the issue with your item i’m just going to send out that and now i have actually responded to this consumer you can likewise delete your actions within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a comparable sort of action you need to offer to each of your consumers again and again you’re going to go into the options tab and over here you can see there is the categories you have actually general starting with us orders and refunds information gifts and discount coupons and realities and concerns so in fact in questions you can see over here there is some draft templates that are currently available and let’s see for how long will shipment take that’s a question that is often asked you can just release this draft and then go back to ticketing i’m just gon na as a sample just select this ticket undoubtedly the question is various but i’m just picking this as a sample and now i’m simply going to choose this as a sample and i’m going to respond to it and you can see when you’re replying to a client on the bottom left you can see recommended options and canned kinds so you’re going to click on suggested services and you can see various short articles that are a pre-written answer to a client question and you can just insert that pre-written information into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same kind of answers again and again so this is an extremely simple formula for your agents to follow so they can easily react to emails so another great function that freshdesk really provides is producing groups so if you click groups in the admin area you can develop different groups for different purposes so if a ticket and an issue is associated with billing you can designate a group member so over here i’ve designated myself in this group which person might define their role and make them the leader of this sort of billing ticket other than that you can also appoint various in the group area you can likewise designate various tickets to various groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients may have elevated a particular situation and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you guys found this easy to understand and valuable and i’ll capture you guys in the next video Freshdesk Magento Integration

 

 

Freshdesk Magento Integration – Delight your customers

So we are talking about…Freshdesk Magento Integration…you can use freshdesk for customer care so let’s get started first off you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your details and register for complimentary as soon as you sign up you’re gon na begin and that will pack your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and personalize your assistance desk you can verify your email and below that you can see you can add your language whatever type of language you desire on your website alter the color of your logo so as you can see i’m gon na choose a pink and below that you can also alter your menu color so i’m also gon na make that pink i guess or i must make that black yeah therefore you can upgrade those and next you’re gon na select your assistance channel so how you can be gotten in touch with through phone email social media chat or forms and below that you can include your customer support email so if someone is going to be calling you you can set that e-mail over here and next up you can invite somebody to your team so if you have a group that is working for you if someone is going to be offering the tickets for you you can welcome them over here next up over here we have our control panel our control panel shows our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a chart that reveals you the trends so if the tickets are selling out much better or even worse it’s going to reveal you a great pattern and below that you have your customer complete satisfaction and you can see the portion of favorable actions or unfavorable responses even neutral actions and the total reactions that you have actually gotten on the ideal side you’re gon na have your to-do list so something that you require to contribute to your to-do list you’re gon na include it over here and it’s gon na give you a nice little pointer on your basic control panel and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s just say let’s sort them by their status and now you can see high and immediate ones will be on the leading nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you wish to view if you wish to see the tickets that are designated to a particular person or the tickets that are still unassigned you can view them over here you can filter them out based on your requirements and next up below that you have your basic contact and business so you can view those whichever way that you have gotten in touch with individuals you can see their email addresses uh their business titles their telephone number facebook twitter whatever kind of account information that you have about them below that you have your options tab so your solution tab is a general type of details tab which enables you to view your email marketing your legal requirements

Get Freshdesk Magento Integration support, customer, ticket, software, zendesk,

your service related statements so if there is something that is type of miscellaneous you will find it in your services tab and listed below the options tab you have your reports and analytics reports are the basic general overview of the number of tickets you may have offered what is the ticket volume pattern you can see over here you can get an assistance desk thorough ticket analysis and you can also view your ticket volume patterns so you can Freshdesk Magento Integration

see on the ideal side you have your today’s ticket inside so the number of tickets you might have sold or two what is the boost or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow representative efficiency assistance operation and your basic account settings over here you can view the development or the information of a certain team member or a group member and listed below that you can see your different channels of communication you can also view your workflow and what kind of development you have actually made what turning points that you have reached and how much productivity each representative has you can view that from over here returning into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific category what type of ticket this is you can alter its status you can set its top priority and you can likewise set what kind of question it is so what kind of concern it is you can likewise appoint a particular representative to this inquiry so you can simply include a note essentially respond

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the consumer so it’s instantly going to key in hi matt rogers that’s the customer name this is jane doe what might be the issue with your item i’m simply going to send that and now i have replied to this customer you can likewise erase your reactions within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a similar kind of response you need to offer to each of your consumers again and again you’re going to go into the options tab and over here you can see there is the classifications you have actually basic beginning with us orders and refunds info gifts and discount coupons and facts and concerns so in fact in questions you can see over here there is some draft templates that are already offered and let’s see how long will shipment take that’s a question that is frequently asked you can simply release this draft and then return to ticketing i’m just gon na as a sample just choose this ticket clearly the question is various however i’m simply choosing this as a sample and now i’m just going to pick this as a sample and i’m going to reply to it and you can see when you’re responding to a customer on the bottom left you can see recommended services and canned forms so you’re going to click recommended services and you can see various short articles that are a pre-written answer to a consumer concern and you can just place that pre-written information into your reaction and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same type of responses again and again so this is a really simple formula for your agents to follow so they can quickly respond to emails so another terrific function that freshdesk really supplies is producing groups so if you click on groups in the admin area you can develop various groups for various functions so if a problem and a ticket is connected to billing you can designate a group member so over here i have actually assigned myself in this group and that individual might specify their function and make them the leader of this type of billing ticket besides that you can also designate various in the group section you can likewise designate different tickets to different groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients might have raised a specific situation and yeah this is how you can start with your online ticketing using freshdesk.com i hope you people discovered this easy to understand and useful and i’ll capture you guys in the next video Freshdesk Magento Integration