Freshdesk Jira Service Desk Integration – Delight your customers

So we are talking about…Freshdesk Jira Service Desk Integration…you can utilize freshdesk for customer care so let’s begin first off you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your details and sign up for complimentary as soon as you register you’re gon na begin and that will load your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will set up your account so over here and personalize your aid desk you can validate your email and listed below that you can see you can include your language whatever type of language you want on your site alter the color of your logo design so as you can see i’m gon na choose a pink and below that you can also alter your menu color so i’m also gon na make that pink i guess or i should make that black yeah therefore you can upgrade those and next you’re gon na select your support channel so how you can be gotten in touch with by means of phone email social networks chat or types and below that you can include your client support email so if someone is going to be contacting you you can set that e-mail over here and next up you can invite someone to your team so if you have a team that is working for you if somebody is going to be selling the tickets for you you can invite them over here next up over here we have our control panel our dashboard reveals our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a graph that shows you the patterns so if the tickets are selling out much better or worse it’s going to reveal you a nice pattern and listed below that you have your customer fulfillment and you can see the percentage of favorable actions or unfavorable responses even neutral reactions and the total reactions that you have actually gotten on the ideal side you’re gon na have your to-do list so something that you need to contribute to your order of business you’re gon na add it over here and it’s gon na offer you a good little reminder on your basic control panel and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s simply say let’s sort them by their status and now you can see high and immediate ones will be on the leading nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what sort of tickets you wish to view if you wish to see the tickets that are appointed to a specific person or the tickets that are still unassigned you can see them over here you can filter them out based on your requirements and next up below that you have your basic contact and business so you can see those whichever way that you have gotten in touch with individuals you can see their email addresses uh their company titles their telephone number facebook twitter whatever kind of account information that you have about them below that you have your services tab so your option tab is a basic kind of details tab which permits you to view your email marketing your legal requirements

Get Freshdesk Jira Service Desk Integration support, customer, ticket, software, zendesk,

your service related statements so if there is something that is type of miscellaneous you will find it in your solutions tab and below the solutions tab you have your analytics and reports reports are the basic general overview of the number of tickets you might have sold what is the ticket volume pattern you can see over here you can get a help desk thorough ticket analysis and you can also view your ticket volume patterns so you can Freshdesk Jira Service Desk Integration

see on the ideal side you have your today’s ticket inside so the number of tickets you may have offered or so what is the boost or reduce in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow representative performance support operation and your basic account settings over here you can see the development or the information of a specific team member or a group member and listed below that you can see your various channels of communication you can also see your workflow and what sort of development you have made what milestones that you have reached and how much productivity each representative has you can see that from over here returning into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific classification what sort of ticket this is you can change its status you can set its top priority and you can also set what sort of query it is so what type of concern it is you can also assign a specific representative to this question so you can simply add a note basically respond

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the client so it’s immediately going to type in hi matt rogers that’s the customer name this is jane doe what might be the concern with your item i’m simply going to send out that and now i have actually replied to this consumer you can also erase your reactions within 10 seconds so if you slip up you can erase them within a few seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a similar type of response you require to provide to each of your consumers again and again you’re going to go into the services tab and over here you can see there is the categories you have general beginning with us refunds and orders information gifts and vouchers and truths and concerns so in fact in questions you can see over here there is some draft templates that are currently offered and let’s see the length of time will shipment take that’s a concern that is frequently asked you can just publish this draft and then go back to ticketing i’m simply gon na as a sample just choose this ticket obviously the question is different however i’m just picking this as a sample and now i’m just going to choose this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see suggested services and canned types so you’re going to click on recommended options and you can see various posts that are a pre-written answer to a customer concern and you can just place that pre-written details into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same kind of answers again and again so this is a very easy formula for your representatives to follow so they can easily react to e-mails so another terrific function that freshdesk really provides is creating groups so if you click on groups in the admin section you can create different groups for different functions so if a ticket and a problem is related to billing you can appoint a group member so over here i’ve appointed myself in this group and that individual could specify their function and make them the leader of this kind of billing ticket besides that you can likewise assign various in the group area you can likewise assign various tickets to various groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients may have elevated a particular circumstance and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you men discovered this easy to understand and handy and i’ll catch you men in the next video Freshdesk Jira Service Desk Integration

 

 

Freshdesk Jira Service Desk Integration – Delight your customers

So we are talking about…Freshdesk Jira Service Desk Integration…you can use freshdesk for customer support so let’s get going first off you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your details and register for free as soon as you register you’re gon na start and that will load your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and personalize your aid desk you can confirm your e-mail and below that you can see you can include your language whatever type of language you desire on your website alter the color of your logo so as you can see i’m gon na choose a pink and listed below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah therefore you can upgrade those and next you’re gon na select your assistance channel so how you can be gotten in touch with by means of phone e-mail social media chat or types and below that you can include your client assistance e-mail so if somebody is going to be calling you you can set that email over here and next up you can invite somebody to your team so if you have a team that is working for you if someone is going to be selling the tickets for you you can welcome them over here next up over here we have our control panel our control panel shows our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a chart that shows you the trends so if the tickets are selling out much better or even worse it’s going to reveal you a good pattern and below that you have your client satisfaction and you can see the percentage of unfavorable reactions or positive actions even neutral actions and the total actions that you have gotten on the best side you’re gon na have your order of business so something that you need to add to your to-do list you’re gon na include it over here and it’s gon na provide you a good little tip on your basic dashboard and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s just state let’s arrange them by their status and now you can see immediate and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you want to see if you want to see the tickets that are assigned to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out as per your requirements and successive listed below that you have your basic contact and business so you can view those whichever manner in which you have actually contacted individuals you can see their e-mail addresses uh their company titles their phone numbers facebook twitter whatever kind of account details that you have about them below that you have your services tab so your option tab is a basic sort of info tab which permits you to view your email marketing your legal requirements

Get Freshdesk Jira Service Desk Integration support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is sort of miscellaneous you will discover it in your solutions tab and listed below the options tab you have your analytics and reports reports are the fundamental general introduction of the number of tickets you might have offered what is the ticket volume trend you can see over here you can get an assistance desk thorough ticket analysis and you can also see your ticket volume trends so you can Freshdesk Jira Service Desk Integration

see on the ideal side you have your today’s ticket inside so how many tickets you might have sold approximately what is the boost or decrease in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow representative productivity assistance operation and your general account settings over here you can see the progress or the information of a specific employee or a group member and below that you can see your various channels of interaction you can likewise see your workflow and what type of progress you have actually made what turning points that you have actually reached and just how much performance each agent has you can view that from over here returning into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what kind of ticket this is you can alter its status you can set its top priority and you can likewise set what kind of inquiry it is so what type of question it is you can likewise assign a specific representative to this inquiry so you can simply add a note basically respond

 

tto this person and now i’m going to just tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the customer so it’s automatically going to type in hi matt rogers that’s the consumer name this is jane doe what might be the concern with your product i’m just going to send that and now i have responded to this client you can likewise delete your actions within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a comparable kind of action you require to provide to each of your customers again and again you’re going to go into the services tab and over here you can see there is the categories you have basic getting going with us refunds and orders information gifts and coupons and realities and concerns so in fact in questions you can see over here there is some draft templates that are currently offered and let’s see how long will shipment take that’s a concern that is frequently asked you can just publish this draft and then go back to ticketing i’m just gon na as a sample just choose this ticket certainly the question is different but i’m simply choosing this as a sample and now i’m simply going to choose this as a sample and i’m going to respond to it and you can see when you’re replying to a consumer on the bottom left you can see suggested solutions and canned forms so you’re going to click on suggested services and you can see different short articles that are a pre-written answer to a client concern and you can just insert that pre-written information into your response and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same kind of answers again and again so this is a very simple formula for your representatives to follow so they can quickly react to emails so another excellent feature that freshdesk actually supplies is creating groups so if you click groups in the admin section you can create different groups for various functions so if an issue and a ticket is connected to billing you can designate a group member so over here i have actually assigned myself in this group and that individual could specify their role and make them the leader of this type of billing ticket aside from that you can also designate different in the group area you can also designate various tickets to different groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers may have elevated a specific circumstance and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you people discovered this easy to understand and practical and i’ll capture you people in the next video Freshdesk Jira Service Desk Integration