Freshdesk Ip Whitelisting – Delight your customers

So we are talking about…Freshdesk Ip Whitelisting…you can use freshdesk for client service so let’s begin first off you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your details and sign up for complimentary as soon as you sign up you’re gon na get going and that will pack your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will set up your account so over here and personalize your assistance desk you can validate your e-mail and listed below that you can see you can add your language whatever kind of language you desire on your site change the color of your logo design so as you can see i’m gon na choose a pink and below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i need to make that black yeah therefore you can upgrade those and next you’re gon na pick your assistance channel so how you can be gotten in touch with via phone e-mail social networks chat or forms and below that you can include your consumer assistance e-mail so if somebody is going to be calling you you can set that email over here and next up you can invite somebody to your group so if you have a team that is working for you if somebody is going to be offering the tickets for you you can welcome them over here successive over here we have our dashboard our dashboard shows our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that shows you the trends so if the tickets are selling out better or even worse it’s going to reveal you a good trend and below that you have your consumer complete satisfaction and you can see the portion of favorable responses or unfavorable reactions even neutral reactions and the overall reactions that you have gotten on the best side you’re gon na have your order of business so something that you require to contribute to your to-do list you’re gon na add it over here and it’s gon na offer you a great little reminder on your basic control panel and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s simply state let’s arrange them by their status and now you can see high and urgent ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you want to see if you want to see the tickets that are assigned to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out as per your needs and next up below that you have your basic contact and companies so you can view those whichever manner in which you have gotten in touch with people you can see their email addresses uh their company titles their contact number facebook twitter whatever kind of account details that you have about them below that you have your services tab so your service tab is a general type of details tab which permits you to view your email marketing your legal requirements

Get Freshdesk Ip Whitelisting support, customer, ticket, software, zendesk,

your service related statements so if there is something that is kind of various you will discover it in your options tab and listed below the solutions tab you have your reports and analytics reports are the basic general overview of the number of tickets you may have offered what is the ticket volume pattern you can see over here you can get a help desk thorough ticket analysis and you can also view your ticket volume patterns so you can Freshdesk Ip Whitelisting

see on the best side you have your today’s ticket inside so the number of tickets you might have sold or two what is the increase or decrease in these sales you can see receiving seven tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow agent productivity assistance operation and your general account settings over here you can see the development or the details of a particular staff member or a group member and listed below that you can see your different channels of communication you can also view your workflow and what kind of development you have actually made what milestones that you have reached and how much performance each agent has you can see that from over here returning into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what sort of ticket this is you can change its status you can set its priority and you can likewise set what type of query it is so what kind of question it is you can likewise designate a particular representative to this question so you can just add a note generally reply

 

tto this person and now i’m going to simply tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the client so it’s immediately going to enter hi matt rogers that’s the consumer name this is jane doe what might be the problem with your product i’m just going to send that and now i have responded to this customer you can likewise delete your actions within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a similar kind of response you need to offer to each of your consumers again and again you’re going to enter into the options tab and over here you can see there is the classifications you have actually general starting with us refunds and orders information presents and vouchers and truths and questions so in fact in questions you can see over here there is some draft design templates that are already offered and let’s see how long will shipment take that’s a question that is typically asked you can simply release this draft and then go back to ticketing i’m simply gon na as a sample just select this ticket certainly the concern is different but i’m just selecting this as a sample and now i’m just going to select this as a sample and i’m going to respond to it and you can see when you’re replying to a customer on the bottom left you can see suggested services and canned kinds so you’re going to click suggested options and you can see different short articles that are a pre-written answer to a client concern and you can just insert that pre-written info into your response and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same type of responses again and again so this is a very easy formula for your agents to follow so they can quickly respond to e-mails so another great function that freshdesk truly supplies is producing groups so if you click groups in the admin area you can develop various groups for various functions so if a concern and a ticket is connected to billing you can designate a group member so over here i have actually assigned myself in this group which individual could define their role and make them the leader of this kind of billing ticket aside from that you can also appoint different in the group area you can also appoint different tickets to different groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers might have raised a certain situation and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you men discovered this easy to understand and handy and i’ll capture you men in the next video Freshdesk Ip Whitelisting

 

 

Freshdesk Ip Whitelisting – Delight your customers

So we are talking about…Freshdesk Ip Whitelisting…you can utilize freshdesk for customer support so let’s begin first off you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for totally free as quickly as you register you’re gon na get started and that will fill your basic control panel so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and individualize your help desk you can confirm your e-mail and below that you can see you can add your language whatever type of language you want on your website alter the color of your logo so as you can see i’m gon na go with a pink and listed below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah therefore you can upgrade those and next you’re gon na select your assistance channel so how you can be called via phone e-mail social media chat or forms and below that you can include your consumer support e-mail so if somebody is going to be contacting you you can set that email over here and next up you can invite someone to your team so if you have a team that is working for you if someone is going to be offering the tickets for you you can welcome them over here next up over here we have our control panel our dashboard reveals our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that reveals you the trends so if the tickets are selling out better or worse it’s going to reveal you a great trend and listed below that you have your client complete satisfaction and you can see the percentage of favorable actions or unfavorable reactions even neutral actions and the total actions that you have actually received on the right side you’re gon na have your to-do list so something that you require to contribute to your to-do list you’re gon na include it over here and it’s gon na give you a nice little reminder on your basic dashboard and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s simply say let’s arrange them by their status and now you can see high and immediate ones will be on the top however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what type of tickets you wish to see if you want to see the tickets that are assigned to a particular person or the tickets that are still unassigned you can view them over here you can filter them out according to your needs and successive below that you have your basic contact and business so you can view those whichever manner in which you have actually contacted individuals you can see their e-mail addresses uh their company titles their phone numbers facebook twitter whatever kind of account information that you have about them listed below that you have your solutions tab so your option tab is a basic sort of info tab which enables you to view your email marketing your legal requirements

Get Freshdesk Ip Whitelisting support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is type of various you will find it in your options tab and below the services tab you have your analytics and reports reports are the fundamental general introduction of the number of tickets you might have sold what is the ticket volume pattern you can see over here you can get an aid desk in-depth ticket analysis and you can also view your ticket volume trends so you can Freshdesk Ip Whitelisting

see on the best side you have your today’s ticket inside so the number of tickets you may have offered or two what is the boost or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow representative productivity support operation and your basic account settings over here you can view the progress or the details of a particular employee or a group member and listed below that you can see your different channels of interaction you can also view your workflow and what kind of development you have made what milestones that you have reached and how much performance each representative has you can view that from over here going back into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what type of ticket this is you can change its status you can set its top priority and you can likewise set what kind of question it is so what kind of concern it is you can likewise assign a specific agent to this query so you can simply add a note essentially respond

 

tto this person and now i’m going to simply tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the client so it’s instantly going to key in hi matt rogers that’s the client name this is jane doe what might be the concern with your item i’m just going to send that and now i have responded to this client you can also delete your reactions within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a comparable sort of action you require to give to each of your customers again and again you’re going to enter into the services tab and over here you can see there is the classifications you have actually basic getting going with us refunds and orders information gifts and coupons and truths and questions so in fact in questions you can see over here there is some draft templates that are already readily available and let’s see for how long will delivery take that’s a question that is frequently asked you can just release this draft and after that go back to ticketing i’m simply gon na as a sample simply select this ticket certainly the concern is different but i’m simply picking this as a sample and now i’m just going to choose this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see recommended services and canned types so you’re going to click recommended options and you can see various posts that are a pre-written answer to a client concern and you can simply insert that pre-written details into your action and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same sort of responses again and again so this is an extremely simple formula for your representatives to follow so they can easily respond to e-mails so another great function that freshdesk actually provides is creating groups so if you click on groups in the admin area you can develop various groups for various purposes so if an issue and a ticket is connected to billing you can appoint a group member so over here i’ve designated myself in this group and that individual might define their role and make them the leader of this type of billing ticket aside from that you can also assign different in the group section you can also appoint various tickets to various groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers might have raised a certain scenario and yeah this is how you can start with your online ticketing using freshdesk.com i hope you guys found this easy to understand and valuable and i’ll catch you men in the next video Freshdesk Ip Whitelisting