So we are talking about…Freshdesk Interview Questions…you can use freshdesk for customer care so let’s get started first off you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your information and register for totally free as soon as you register you’re gon na get going which will load your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and individualize your aid desk you can validate your email and listed below that you can see you can add your language whatever type of language you desire on your website change the color of your logo design so as you can see i’m gon na choose a pink and below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah and so you can upgrade those and next you’re gon na select your assistance channel so how you can be contacted by means of phone email social networks chat or types and below that you can include your consumer support email so if somebody is going to be calling you you can set that email over here and next up you can welcome somebody to your group so if you have a group that is working for you if someone is going to be selling the tickets for you you can invite them over here next up over here we have our dashboard our dashboard reveals our
unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that reveals you the patterns so if the tickets are selling out better or even worse it’s going to reveal you a great pattern and listed below that you have your customer fulfillment and you can see the portion of unfavorable reactions or favorable actions even neutral reactions and the overall responses that you have actually gotten on the ideal side you’re gon na have your to-do list so something that you need to contribute to your order of business you’re gon na add it over here and it’s gon na provide you a nice little reminder on your basic control panel and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s simply say let’s arrange them by their status and now you can see immediate and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you wish to see if you want to see the tickets that are appointed to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out according to your requirements and successive listed below that you have your basic contact and business so you can view those whichever manner in which you have contacted people you can see their email addresses uh their company titles their contact number facebook twitter whatever kind of account information that you have about them below that you have your options tab so your solution tab is a basic sort of information tab which permits you to see your e-mail marketing your legal requirements
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your service associated statements so if there is something that is type of miscellaneous you will find it in your solutions tab and below the solutions tab you have your reports and analytics reports are the basic general summary of the number of tickets you might have sold what is the ticket volume trend you can see over here you can get a help desk thorough ticket analysis and you can likewise view your ticket volume trends so you can Freshdesk Interview Questions
see on the ideal side you have your today’s ticket inside so how many tickets you may have sold or so what is the increase or reduce in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow representative productivity support operation and your basic account settings over here you can see the progress or the information of a particular team member or a group member and listed below that you can see your various channels of interaction you can likewise view your workflow and what kind of progress you have made what turning points that you have reached and how much productivity each agent has you can view that from over here returning into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific category what type of ticket this is you can alter its status you can set its top priority and you can likewise set what type of question it is so what type of concern it is you can also assign a specific representative to this inquiry so you can simply add a note basically respond
tto this person and now i’m going to just tell them i will be resolving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the consumer so it’s automatically going to enter hi matt rogers that’s the client name this is jane doe what might be the concern with your item i’m simply going to send that and now i have replied to this customer you can likewise erase your responses within 10 seconds so if you slip up you can erase them within a few seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a comparable type of action you require to provide to each of your customers again and again you’re going to go into the options tab and over here you can see there is the classifications you have basic beginning with us refunds and orders details presents and coupons and facts and questions so in fact in questions you can see over here there is some draft templates that are already available and let’s see the length of time will shipment take that’s a question that is typically asked you can just publish this draft and after that go back to ticketing i’m just gon na as a sample simply choose this ticket certainly the concern is various however i’m simply picking this as a sample and now i’m simply going to choose this as a sample and i’m going to respond to it and you can see when you’re replying to a customer on the bottom left you can see recommended services and canned forms so you’re going to click recommended options and you can see various articles that are a pre-written answer to a client concern and you can just place that pre-written info into your action and send it without needing to
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retype the exact same sort of responses again and again so this is an extremely easy formula for your agents to follow so they can quickly respond to e-mails so another terrific feature that freshdesk truly offers is creating groups so if you click on groups in the admin area you can create various groups for different purposes so if a problem and a ticket is associated with billing you can designate a group member so over here i have actually appointed myself in this group and that individual might define their role and make them the leader of this type of billing ticket besides that you can also appoint various in the group section you can also designate different tickets to different groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients might have raised a particular scenario and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and practical and i’ll capture you people in the next video Freshdesk Interview Questions