Freshdesk Interview Questions – Delight your customers

So we are talking about…Freshdesk Interview Questions…you can use freshdesk for customer care so let’s get started first off you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your information and register for totally free as soon as you register you’re gon na get going which will load your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and individualize your aid desk you can validate your email and listed below that you can see you can add your language whatever type of language you desire on your website change the color of your logo design so as you can see i’m gon na choose a pink and below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah and so you can upgrade those and next you’re gon na select your assistance channel so how you can be contacted by means of phone email social networks chat or types and below that you can include your consumer support email so if somebody is going to be calling you you can set that email over here and next up you can welcome somebody to your group so if you have a group that is working for you if someone is going to be selling the tickets for you you can invite them over here next up over here we have our dashboard our dashboard reveals our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that reveals you the patterns so if the tickets are selling out better or even worse it’s going to reveal you a great pattern and listed below that you have your customer fulfillment and you can see the portion of unfavorable reactions or favorable actions even neutral reactions and the overall responses that you have actually gotten on the ideal side you’re gon na have your to-do list so something that you need to contribute to your order of business you’re gon na add it over here and it’s gon na provide you a nice little reminder on your basic control panel and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s simply say let’s arrange them by their status and now you can see immediate and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you wish to see if you want to see the tickets that are appointed to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out according to your requirements and successive listed below that you have your basic contact and business so you can view those whichever manner in which you have contacted people you can see their email addresses uh their company titles their contact number facebook twitter whatever kind of account information that you have about them below that you have your options tab so your solution tab is a basic sort of information tab which permits you to see your e-mail marketing your legal requirements

Get Freshdesk Interview Questions support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is type of miscellaneous you will find it in your solutions tab and below the solutions tab you have your reports and analytics reports are the basic general summary of the number of tickets you might have sold what is the ticket volume trend you can see over here you can get a help desk thorough ticket analysis and you can likewise view your ticket volume trends so you can Freshdesk Interview Questions

see on the ideal side you have your today’s ticket inside so how many tickets you may have sold or so what is the increase or reduce in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow representative productivity support operation and your basic account settings over here you can see the progress or the information of a particular team member or a group member and listed below that you can see your various channels of interaction you can likewise view your workflow and what kind of progress you have made what turning points that you have reached and how much productivity each agent has you can view that from over here returning into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific category what type of ticket this is you can alter its status you can set its top priority and you can likewise set what type of question it is so what type of concern it is you can also assign a specific representative to this inquiry so you can simply add a note basically respond

 

tto this person and now i’m going to just tell them i will be resolving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the consumer so it’s automatically going to enter hi matt rogers that’s the client name this is jane doe what might be the concern with your item i’m simply going to send that and now i have replied to this customer you can likewise erase your responses within 10 seconds so if you slip up you can erase them within a few seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a comparable type of action you require to provide to each of your customers again and again you’re going to go into the options tab and over here you can see there is the classifications you have basic beginning with us refunds and orders details presents and coupons and facts and questions so in fact in questions you can see over here there is some draft templates that are already available and let’s see the length of time will shipment take that’s a question that is typically asked you can just publish this draft and after that go back to ticketing i’m just gon na as a sample simply choose this ticket certainly the concern is various however i’m simply picking this as a sample and now i’m simply going to choose this as a sample and i’m going to respond to it and you can see when you’re replying to a customer on the bottom left you can see recommended services and canned forms so you’re going to click recommended options and you can see various articles that are a pre-written answer to a client concern and you can just place that pre-written info into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same sort of responses again and again so this is an extremely easy formula for your agents to follow so they can quickly respond to e-mails so another terrific feature that freshdesk truly offers is creating groups so if you click on groups in the admin area you can create various groups for different purposes so if a problem and a ticket is associated with billing you can designate a group member so over here i have actually appointed myself in this group and that individual might define their role and make them the leader of this type of billing ticket besides that you can also appoint various in the group section you can also designate different tickets to different groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients might have raised a particular scenario and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and practical and i’ll capture you people in the next video Freshdesk Interview Questions

 

 

Freshdesk Interview Questions – Delight your customers

So we are talking about…Freshdesk Interview Questions…you can utilize freshdesk for client service so let’s begin first off you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your details and register for free as soon as you register you’re gon na start and that will fill your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and personalize your assistance desk you can verify your email and below that you can see you can include your language whatever type of language you desire on your site change the color of your logo design so as you can see i’m gon na choose a pink and below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah therefore you can upgrade those and next you’re gon na choose your support channel so how you can be gotten in touch with via phone email social networks chat or kinds and listed below that you can include your customer assistance email so if someone is going to be contacting you you can set that e-mail over here and next up you can invite somebody to your team so if you have a group that is working for you if somebody is going to be offering the tickets for you you can invite them over here successive over here we have our dashboard our dashboard shows our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a graph that reveals you the patterns so if the tickets are selling out much better or even worse it’s going to reveal you a nice trend and below that you have your client satisfaction and you can see the portion of negative reactions or positive reactions even neutral actions and the total reactions that you have received on the best side you’re gon na have your order of business so something that you require to contribute to your order of business you’re gon na add it over here and it’s gon na give you a nice little suggestion on your basic control panel and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s simply state let’s sort them by their status and now you can see high and immediate ones will be on the leading nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you want to see if you wish to see the tickets that are appointed to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out as per your needs and successive below that you have your basic contact and business so you can view those whichever way that you have called people you can see their email addresses uh their company titles their telephone number facebook twitter whatever kind of account details that you have about them listed below that you have your options tab so your solution tab is a general sort of information tab which enables you to see your e-mail marketing your legal requirements

Get Freshdesk Interview Questions support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is type of various you will find it in your options tab and below the solutions tab you have your reports and analytics reports are the fundamental general introduction of the number of tickets you may have sold what is the ticket volume pattern you can see over here you can get an aid desk in-depth ticket analysis and you can likewise see your ticket volume patterns so you can Freshdesk Interview Questions

see on the ideal side you have your today’s ticket inside so the number of tickets you may have offered or two what is the increase or decrease in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow agent performance support operation and your basic account settings over here you can see the progress or the information of a particular team member or a group member and listed below that you can see your different channels of communication you can also see your workflow and what sort of progress you have actually made what turning points that you have reached and just how much productivity each representative has you can see that from over here returning into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what sort of ticket this is you can change its status you can set its priority and you can likewise set what sort of query it is so what kind of concern it is you can likewise assign a specific representative to this query so you can just add a note generally respond

 

tto this person and now i’m going to just tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the consumer so it’s instantly going to key in hi matt rogers that’s the client name this is jane doe what might be the problem with your item i’m simply going to send out that and now i have actually replied to this consumer you can likewise erase your reactions within 10 seconds so if you slip up you can erase them within a few seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a comparable sort of action you need to offer to each of your clients again and again you’re going to enter into the services tab and over here you can see there is the classifications you have actually general getting going with us orders and refunds details presents and discount coupons and facts and concerns so in fact in questions you can see over here there is some draft design templates that are already offered and let’s see the length of time will delivery take that’s a question that is frequently asked you can simply release this draft and then return to ticketing i’m just gon na as a sample just choose this ticket obviously the question is various but i’m simply selecting this as a sample and now i’m just going to choose this as a sample and i’m going to reply to it and you can see when you’re responding to a client on the bottom left you can see suggested services and canned types so you’re going to click suggested services and you can see different articles that are a pre-written answer to a client concern and you can simply place that pre-written details into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same sort of responses again and again so this is a very easy formula for your agents to follow so they can easily respond to emails so another terrific function that freshdesk actually supplies is developing groups so if you click on groups in the admin area you can produce different groups for different functions so if a problem and a ticket is associated with billing you can assign a group member so over here i have actually assigned myself in this group and that individual could define their role and make them the leader of this kind of billing ticket besides that you can also appoint different in the group section you can likewise assign different tickets to different groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients might have raised a certain situation and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you men discovered this easy to understand and practical and i’ll catch you guys in the next video Freshdesk Interview Questions