Freshdesk Internship Jobs – Delight your customers

So we are talking about…Freshdesk Internship Jobs…you can use freshdesk for customer support so let’s begin first of all you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as quickly as you register you’re gon na begin and that will pack your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and customize your aid desk you can confirm your email and below that you can see you can add your language whatever type of language you desire on your website change the color of your logo so as you can see i’m gon na go with a pink and listed below that you can likewise change your menu color so i’m also gon na make that pink i guess or i must make that black yeah and so you can update those and next you’re gon na choose your assistance channel so how you can be called through phone e-mail social media chat or kinds and listed below that you can add your client assistance e-mail so if somebody is going to be contacting you you can set that e-mail over here and next up you can welcome someone to your group so if you have a team that is working for you if somebody is going to be offering the tickets for you you can invite them over here next up over here we have our dashboard our control panel reveals our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a chart that shows you the trends so if the tickets are selling out better or even worse it’s going to reveal you a nice trend and listed below that you have your customer satisfaction and you can see the percentage of favorable responses or unfavorable actions even neutral reactions and the total responses that you have gotten on the best side you’re gon na have your to-do list so something that you need to add to your order of business you’re gon na add it over here and it’s gon na provide you a good little pointer on your basic dashboard and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s simply say let’s sort them by their status and now you can see high and urgent ones will be on the leading nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what kind of tickets you wish to see if you want to see the tickets that are designated to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out as per your needs and next up listed below that you have your basic contact and companies so you can view those whichever way that you have contacted individuals you can see their e-mail addresses uh their business titles their telephone number facebook twitter whatever kind of account details that you have about them below that you have your services tab so your option tab is a general sort of info tab which permits you to view your e-mail marketing your legal requirements

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your service associated statements so if there is something that is sort of various you will discover it in your options tab and listed below the services tab you have your reports and analytics reports are the standard general summary of the number of tickets you might have offered what is the ticket volume trend you can see over here you can get a help desk thorough ticket analysis and you can also see your ticket volume patterns so you can Freshdesk Internship Jobs

see on the best side you have your today’s ticket inside so how many tickets you may have sold or so what is the boost or reduce in these sales you can see receiving seven tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow representative performance assistance operation and your general account settings over here you can view the progress or the details of a specific employee or a group member and below that you can see your different channels of communication you can also see your workflow and what kind of progress you have actually made what turning points that you have actually reached and just how much performance each representative has you can see that from over here returning into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what sort of ticket this is you can change its status you can set its top priority and you can likewise set what sort of inquiry it is so what type of question it is you can likewise assign a particular agent to this query so you can just add a note generally reply

 

tto this person and now i’m going to just tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the consumer so it’s automatically going to type in hi matt rogers that’s the client name this is jane doe what might be the problem with your item i’m just going to send out that and now i have replied to this client you can also erase your responses within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a similar type of reaction you need to provide to each of your clients again and again you’re going to enter into the solutions tab and over here you can see there is the classifications you have basic starting with us refunds and orders details presents and coupons and facts and concerns so in fact in questions you can see over here there is some draft design templates that are currently offered and let’s see the length of time will shipment take that’s a concern that is typically asked you can simply publish this draft and after that return to ticketing i’m simply gon na as a sample just choose this ticket undoubtedly the question is various however i’m simply choosing this as a sample and now i’m just going to pick this as a sample and i’m going to respond to it and you can see when you’re responding to a consumer on the bottom left you can see suggested solutions and canned forms so you’re going to click suggested services and you can see various articles that are a pre-written answer to a consumer concern and you can simply place that pre-written info into your action and send it without needing to

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retype the same sort of responses again and again so this is a really simple formula for your agents to follow so they can quickly react to emails so another fantastic function that freshdesk really offers is developing groups so if you click groups in the admin section you can develop various groups for various functions so if a ticket and an issue is related to billing you can assign a group member so over here i have actually designated myself in this group and that person could define their function and make them the leader of this kind of billing ticket aside from that you can likewise appoint various in the group area you can also assign different tickets to various groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers might have elevated a specific scenario and yeah this is how you can start with your online ticketing using freshdesk.com i hope you men found this easy to understand and helpful and i’ll catch you men in the next video Freshdesk Internship Jobs