Freshdesk Intercom – Delight your customers

So we are talking about…Freshdesk Intercom…you can use freshdesk for customer care so let’s get going first of all you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for totally free as soon as you sign up you’re gon na start and that will load your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and individualize your help desk you can confirm your e-mail and below that you can see you can include your language whatever sort of language you want on your site alter the color of your logo design so as you can see i’m gon na choose a pink and listed below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah therefore you can upgrade those and next you’re gon na select your assistance channel so how you can be contacted via phone e-mail social networks chat or types and below that you can include your customer support e-mail so if somebody is going to be calling you you can set that email over here and next up you can invite somebody to your team so if you have a team that is working for you if someone is going to be selling the tickets for you you can invite them over here next up over here we have our dashboard our dashboard reveals our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a chart that reveals you the trends so if the tickets are selling out better or even worse it’s going to reveal you a nice pattern and below that you have your client complete satisfaction and you can see the percentage of positive actions or negative reactions even neutral responses and the overall actions that you have actually received on the right side you’re gon na have your to-do list so something that you require to contribute to your to-do list you’re gon na include it over here and it’s gon na give you a nice little pointer on your basic control panel and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s just state let’s sort them by their status and now you can see high and immediate ones will be on the top nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you want to view if you want to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out as per your needs and next up listed below that you have your basic contact and companies so you can see those whichever manner in which you have actually gotten in touch with people you can see their e-mail addresses uh their company titles their telephone number facebook twitter whatever kind of account information that you have about them listed below that you have your options tab so your solution tab is a basic type of info tab which permits you to view your email marketing your legal requirements

Get Freshdesk Intercom support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is sort of various you will discover it in your options tab and listed below the options tab you have your analytics and reports reports are the basic general overview of the number of tickets you might have sold what is the ticket volume pattern you can see over here you can get a help desk extensive ticket analysis and you can likewise view your ticket volume patterns so you can Freshdesk Intercom

see on the ideal side you have your today’s ticket inside so the number of tickets you might have offered or so what is the boost or decrease in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow representative efficiency support operation and your basic account settings over here you can see the development or the information of a certain team member or a group member and listed below that you can see your various channels of communication you can also see your workflow and what kind of progress you have made what milestones that you have actually reached and just how much productivity each agent has you can see that from over here going back into tickets i’m going to show you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what sort of ticket this is you can change its status you can set its priority and you can also set what type of query it is so what kind of question it is you can also designate a particular representative to this query so you can just include a note generally reply

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the consumer so it’s automatically going to type in hi matt rogers that’s the consumer name this is jane doe what might be the issue with your item i’m simply going to send out that and now i have actually replied to this client you can also erase your actions within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a similar sort of reaction you require to provide to each of your consumers again and again you’re going to enter into the services tab and over here you can see there is the classifications you have actually general beginning with us refunds and orders details presents and discount coupons and truths and concerns so in fact in questions you can see over here there is some draft design templates that are currently readily available and let’s see the length of time will delivery take that’s a question that is frequently asked you can simply publish this draft and after that go back to ticketing i’m simply gon na as a sample simply choose this ticket obviously the question is different but i’m just selecting this as a sample and now i’m just going to pick this as a sample and i’m going to reply to it and you can see when you’re replying to a client on the bottom left you can see recommended services and canned types so you’re going to click suggested services and you can see various short articles that are a pre-written answer to a client question and you can just place that pre-written details into your reaction and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same type of responses again and again so this is a very simple formula for your representatives to follow so they can quickly respond to e-mails so another terrific function that freshdesk actually provides is creating groups so if you click groups in the admin area you can develop different groups for different functions so if a problem and a ticket is connected to billing you can assign a group member so over here i have actually appointed myself in this group which person could define their function and make them the leader of this sort of billing ticket besides that you can likewise assign different in the group section you can also assign various tickets to various groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients might have raised a particular situation and yeah this is how you can get started with your online ticketing utilizing freshdesk.com i hope you people found this easy to understand and practical and i’ll catch you people in the next video Freshdesk Intercom

 

 

Freshdesk Intercom – Delight your customers

So we are talking about…Freshdesk Intercom…you can use freshdesk for customer service so let’s get going first off you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your details and register for free as soon as you sign up you’re gon na get started which will load your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and customize your assistance desk you can verify your email and listed below that you can see you can include your language whatever kind of language you want on your site alter the color of your logo so as you can see i’m gon na choose a pink and below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah therefore you can upgrade those and next you’re gon na choose your support channel so how you can be called by means of phone email social networks chat or kinds and below that you can add your client assistance e-mail so if someone is going to be calling you you can set that e-mail over here and next up you can invite somebody to your group so if you have a team that is working for you if somebody is going to be offering the tickets for you you can welcome them over here successive over here we have our dashboard our dashboard shows our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a chart that reveals you the trends so if the tickets are selling out better or even worse it’s going to reveal you a nice pattern and below that you have your consumer fulfillment and you can see the portion of favorable reactions or unfavorable reactions even neutral responses and the total responses that you have gotten on the ideal side you’re gon na have your to-do list so something that you need to contribute to your order of business you’re gon na include it over here and it’s gon na provide you a great little reminder on your basic control panel and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s simply state let’s arrange them by their status and now you can see high and immediate ones will be on the top nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you wish to view if you want to see the tickets that are designated to a specific person or the tickets that are still unassigned you can view them over here you can filter them out as per your requirements and successive listed below that you have your basic contact and business so you can view those whichever manner in which you have actually gotten in touch with people you can see their e-mail addresses uh their company titles their phone numbers facebook twitter whatever kind of account information that you have about them listed below that you have your services tab so your service tab is a general sort of information tab which allows you to view your e-mail marketing your legal requirements

Get Freshdesk Intercom support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is type of miscellaneous you will discover it in your services tab and below the services tab you have your analytics and reports reports are the basic general summary of how many tickets you may have offered what is the ticket volume pattern you can see over here you can get an aid desk extensive ticket analysis and you can also view your ticket volume trends so you can Freshdesk Intercom

see on the right side you have your today’s ticket inside so the number of tickets you may have sold or two what is the increase or reduce in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow representative efficiency assistance operation and your basic account settings over here you can see the progress or the information of a certain team member or a group member and listed below that you can see your different channels of interaction you can likewise see your workflow and what type of development you have actually made what turning points that you have actually reached and how much performance each agent has you can view that from over here going back into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what kind of ticket this is you can change its status you can set its concern and you can also set what kind of question it is so what kind of question it is you can likewise assign a particular representative to this query so you can just include a note essentially respond

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the customer so it’s automatically going to type in hi matt rogers that’s the customer name this is jane doe what might be the issue with your product i’m simply going to send that and now i have responded to this consumer you can also erase your actions within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a similar sort of response you need to offer to each of your customers again and again you’re going to enter into the options tab and over here you can see there is the classifications you have basic getting started with us orders and refunds information gifts and discount coupons and realities and concerns so in fact in questions you can see over here there is some draft design templates that are currently readily available and let’s see the length of time will shipment take that’s a concern that is frequently asked you can just release this draft and then return to ticketing i’m just gon na as a sample just choose this ticket certainly the question is various but i’m just choosing this as a sample and now i’m just going to select this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see recommended services and canned kinds so you’re going to click on recommended services and you can see various short articles that are a pre-written answer to a customer concern and you can just place that pre-written details into your reaction and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same kind of responses again and again so this is a really easy formula for your agents to follow so they can easily respond to emails so another fantastic feature that freshdesk truly provides is developing groups so if you click on groups in the admin section you can produce different groups for various functions so if an issue and a ticket is related to billing you can assign a group member so over here i have actually designated myself in this group which person might define their function and make them the leader of this kind of billing ticket besides that you can also assign various in the group section you can likewise assign different tickets to different groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers may have elevated a specific circumstance and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you men found this easy to understand and practical and i’ll capture you people in the next video Freshdesk Intercom