Freshdesk Gmail Gadget – Delight your customers

So we are talking about…Freshdesk Gmail Gadget…you can utilize freshdesk for client service so let’s get going to begin with you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as soon as you register you’re gon na get going which will pack your basic control panel so when you’re beginning with freshdesk as you can see on the left side it will set up your account so over here and individualize your assistance desk you can validate your e-mail and below that you can see you can include your language whatever sort of language you want on your website alter the color of your logo design so as you can see i’m gon na go with a pink and below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah therefore you can update those and next you’re gon na pick your assistance channel so how you can be gotten in touch with via phone email social media chat or kinds and listed below that you can add your customer support email so if someone is going to be contacting you you can set that e-mail over here and next up you can invite someone to your team so if you have a group that is working for you if somebody is going to be offering the tickets for you you can invite them over here successive over here we have our control panel our dashboard shows our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a chart that shows you the patterns so if the tickets are selling out better or even worse it’s going to reveal you a nice trend and below that you have your customer fulfillment and you can see the percentage of negative responses or favorable responses even neutral reactions and the total reactions that you have actually received on the best side you’re gon na have your order of business so something that you need to add to your order of business you’re gon na add it over here and it’s gon na offer you a nice little pointer on your basic control panel and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s simply state let’s sort them by their status and now you can see urgent and high ones will be on the top however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you wish to view if you wish to see the tickets that are designated to a specific person or the tickets that are still unassigned you can view them over here you can filter them out according to your needs and successive below that you have your basic contact and companies so you can view those whichever manner in which you have actually called individuals you can see their e-mail addresses uh their business titles their contact number facebook twitter whatever type of account details that you have about them below that you have your options tab so your option tab is a general type of info tab which permits you to see your email marketing your legal requirements

Get Freshdesk Gmail Gadget support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is type of miscellaneous you will find it in your options tab and listed below the solutions tab you have your reports and analytics reports are the basic general introduction of the number of tickets you might have offered what is the ticket volume trend you can see over here you can get an aid desk in-depth ticket analysis and you can likewise view your ticket volume patterns so you can Freshdesk Gmail Gadget

see on the right side you have your today’s ticket inside so the number of tickets you might have offered approximately what is the boost or reduce in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow representative efficiency support operation and your general account settings over here you can see the development or the details of a certain team member or a group member and below that you can see your different channels of interaction you can likewise view your workflow and what sort of development you have made what milestones that you have reached and just how much performance each agent has you can see that from over here going back into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what type of ticket this is you can alter its status you can set its priority and you can likewise set what sort of question it is so what type of concern it is you can also assign a particular representative to this query so you can simply include a note essentially respond

 

tto this person and now i’m going to just tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the client so it’s automatically going to enter hi matt rogers that’s the customer name this is jane doe what might be the concern with your product i’m just going to send out that and now i have actually replied to this client you can likewise delete your actions within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a similar type of reaction you need to give to each of your clients again and again you’re going to go into the solutions tab and over here you can see there is the classifications you have actually general starting with us refunds and orders info presents and discount coupons and facts and questions so in fact in questions you can see over here there is some draft design templates that are currently offered and let’s see for how long will shipment take that’s a concern that is typically asked you can simply publish this draft and after that go back to ticketing i’m just gon na as a sample just select this ticket obviously the question is various however i’m simply choosing this as a sample and now i’m just going to pick this as a sample and i’m going to respond to it and you can see when you’re responding to a consumer on the bottom left you can see suggested services and canned types so you’re going to click recommended services and you can see different posts that are a pre-written answer to a consumer question and you can simply place that pre-written details into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same kind of responses again and again so this is a very simple formula for your agents to follow so they can easily respond to emails so another terrific function that freshdesk truly supplies is creating groups so if you click on groups in the admin section you can develop various groups for different purposes so if a ticket and an issue is connected to billing you can designate a group member so over here i have actually designated myself in this group and that individual could specify their role and make them the leader of this sort of billing ticket other than that you can also assign different in the group area you can also appoint different tickets to various groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers may have raised a specific scenario and yeah this is how you can get started with your online ticketing utilizing freshdesk.com i hope you people found this easy to understand and useful and i’ll catch you people in the next video Freshdesk Gmail Gadget

 

 

Freshdesk Gmail Gadget – Delight your customers

So we are talking about…Freshdesk Gmail Gadget…you can use freshdesk for customer service so let’s start first of all you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your information and sign up for totally free as quickly as you sign up you’re gon na get going and that will pack your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and individualize your assistance desk you can confirm your e-mail and listed below that you can see you can include your language whatever kind of language you want on your website change the color of your logo design so as you can see i’m gon na opt for a pink and listed below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i must make that black yeah therefore you can update those and next you’re gon na pick your support channel so how you can be called by means of phone email social networks chat or forms and listed below that you can include your customer assistance email so if someone is going to be contacting you you can set that e-mail over here and next up you can welcome someone to your group so if you have a team that is working for you if someone is going to be selling the tickets for you you can welcome them over here next up over here we have our dashboard our control panel reveals our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a graph that reveals you the trends so if the tickets are selling out much better or even worse it’s going to reveal you a great trend and below that you have your consumer complete satisfaction and you can see the percentage of favorable actions or unfavorable reactions even neutral actions and the total responses that you have gotten on the ideal side you’re gon na have your to-do list so something that you require to add to your to-do list you’re gon na add it over here and it’s gon na provide you a great little suggestion on your basic dashboard and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s simply state let’s arrange them by their status and now you can see high and urgent ones will be on the leading nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you want to see if you want to see the tickets that are appointed to a particular person or the tickets that are still unassigned you can view them over here you can filter them out based on your needs and successive below that you have your basic contact and companies so you can view those whichever way that you have actually contacted people you can see their email addresses uh their business titles their contact number facebook twitter whatever kind of account details that you have about them listed below that you have your solutions tab so your option tab is a general sort of info tab which allows you to see your e-mail marketing your legal requirements

Get Freshdesk Gmail Gadget support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is type of miscellaneous you will find it in your solutions tab and listed below the options tab you have your reports and analytics reports are the fundamental general introduction of how many tickets you may have offered what is the ticket volume trend you can see over here you can get a help desk thorough ticket analysis and you can also view your ticket volume patterns so you can Freshdesk Gmail Gadget

see on the right side you have your today’s ticket inside so how many tickets you might have offered approximately what is the boost or reduce in these sales you can see getting seven tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow representative performance assistance operation and your basic account settings over here you can see the development or the information of a certain team member or a group member and below that you can see your different channels of interaction you can also view your workflow and what kind of development you have made what turning points that you have reached and just how much efficiency each representative has you can view that from over here returning into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what sort of ticket this is you can alter its status you can set its top priority and you can likewise set what kind of question it is so what type of concern it is you can also designate a particular agent to this query so you can simply include a note essentially respond

 

tto this person and now i’m going to just tell them i will be fixing your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the client so it’s automatically going to key in hi matt rogers that’s the customer name this is jane doe what might be the concern with your product i’m simply going to send out that and now i have responded to this client you can also erase your actions within 10 seconds so if you slip up you can delete them within a few seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a comparable type of reaction you need to offer to each of your clients again and again you’re going to enter into the solutions tab and over here you can see there is the classifications you have actually general starting with us refunds and orders details gifts and discount coupons and realities and questions so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see the length of time will delivery take that’s a question that is frequently asked you can just publish this draft and then go back to ticketing i’m simply gon na as a sample just choose this ticket clearly the concern is various but i’m simply selecting this as a sample and now i’m simply going to choose this as a sample and i’m going to respond to it and you can see when you’re responding to a consumer on the bottom left you can see recommended services and canned kinds so you’re going to click suggested services and you can see various short articles that are a pre-written answer to a client concern and you can simply place that pre-written details into your response and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same sort of responses again and again so this is a really easy formula for your agents to follow so they can quickly respond to emails so another terrific function that freshdesk actually provides is developing groups so if you click groups in the admin area you can create different groups for different functions so if a concern and a ticket is associated with billing you can appoint a group member so over here i have actually appointed myself in this group which individual might define their role and make them the leader of this kind of billing ticket besides that you can also assign various in the group area you can also appoint different tickets to different groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers might have elevated a certain circumstance and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you guys found this easy to understand and handy and i’ll capture you guys in the next video Freshdesk Gmail Gadget