Freshdesk Embedded Widget – Delight your customers

So we are talking about…Freshdesk Embedded Widget…you can use freshdesk for customer service so let’s begin to begin with you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your information and register for free as soon as you register you’re gon na begin which will fill your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will set up your account so over here and individualize your help desk you can validate your email and below that you can see you can include your language whatever kind of language you want on your site alter the color of your logo so as you can see i’m gon na choose a pink and below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah therefore you can update those and next you’re gon na select your support channel so how you can be contacted via phone email social networks chat or forms and listed below that you can add your customer assistance e-mail so if someone is going to be contacting you you can set that email over here and next up you can welcome someone to your group so if you have a team that is working for you if someone is going to be selling the tickets for you you can invite them over here successive over here we have our dashboard our control panel shows our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a graph that shows you the patterns so if the tickets are selling out much better or even worse it’s going to reveal you a nice pattern and below that you have your client complete satisfaction and you can see the percentage of unfavorable actions or favorable responses even neutral responses and the overall actions that you have actually received on the ideal side you’re gon na have your order of business so something that you require to contribute to your order of business you’re gon na include it over here and it’s gon na provide you a great little suggestion on your basic dashboard and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s simply say let’s sort them by their status and now you can see immediate and high ones will be on the top however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you wish to see if you want to see the tickets that are appointed to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out as per your needs and next up listed below that you have your basic contact and business so you can view those whichever manner in which you have actually called people you can see their email addresses uh their company titles their telephone number facebook twitter whatever kind of account details that you have about them below that you have your solutions tab so your option tab is a general sort of information tab which enables you to see your e-mail marketing your legal requirements

Get Freshdesk Embedded Widget support, customer, ticket, software, zendesk,

your service related statements so if there is something that is sort of various you will find it in your solutions tab and below the services tab you have your reports and analytics reports are the basic general summary of the number of tickets you may have sold what is the ticket volume trend you can see over here you can get an assistance desk in-depth ticket analysis and you can likewise see your ticket volume trends so you can Freshdesk Embedded Widget

see on the ideal side you have your today’s ticket inside so the number of tickets you might have offered approximately what is the increase or decrease in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow representative productivity assistance operation and your basic account settings over here you can see the progress or the details of a specific employee or a group member and listed below that you can see your various channels of interaction you can likewise view your workflow and what sort of progress you have actually made what turning points that you have actually reached and how much performance each agent has you can view that from over here returning into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what kind of ticket this is you can change its status you can set its top priority and you can also set what type of inquiry it is so what kind of question it is you can also assign a specific representative to this query so you can just add a note generally reply

 

tto this person and now i’m going to just tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the customer so it’s immediately going to enter hi matt rogers that’s the client name this is jane doe what might be the concern with your item i’m just going to send that and now i have replied to this consumer you can also erase your actions within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a similar type of response you need to provide to each of your customers again and again you’re going to enter into the solutions tab and over here you can see there is the classifications you have general beginning with us orders and refunds information presents and discount coupons and truths and concerns so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see how long will delivery take that’s a concern that is often asked you can just release this draft and then go back to ticketing i’m simply gon na as a sample simply choose this ticket obviously the concern is various however i’m just selecting this as a sample and now i’m just going to pick this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see recommended solutions and canned kinds so you’re going to click on suggested options and you can see different posts that are a pre-written answer to a customer concern and you can just insert that pre-written details into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same type of responses again and again so this is a very simple formula for your representatives to follow so they can easily respond to e-mails so another great feature that freshdesk actually supplies is producing groups so if you click groups in the admin area you can develop various groups for various purposes so if a ticket and a concern is associated with billing you can assign a group member so over here i’ve assigned myself in this group and that individual could define their function and make them the leader of this kind of billing ticket other than that you can likewise designate various in the group section you can also assign different tickets to different groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers might have elevated a certain situation and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you men found this easy to understand and practical and i’ll capture you guys in the next video Freshdesk Embedded Widget

 

 

Freshdesk Embedded Widget – Delight your customers

So we are talking about…Freshdesk Embedded Widget…you can utilize freshdesk for customer care so let’s begin to begin with you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for complimentary as soon as you register you’re gon na get started and that will fill your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will set up your account so over here and customize your assistance desk you can confirm your email and below that you can see you can add your language whatever sort of language you desire on your website change the color of your logo so as you can see i’m gon na opt for a pink and below that you can also change your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah and so you can upgrade those and next you’re gon na choose your support channel so how you can be gotten in touch with through phone email social networks chat or forms and listed below that you can include your client assistance email so if somebody is going to be calling you you can set that e-mail over here and next up you can invite someone to your group so if you have a group that is working for you if somebody is going to be offering the tickets for you you can welcome them over here successive over here we have our dashboard our dashboard reveals our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a graph that shows you the patterns so if the tickets are selling out much better or even worse it’s going to show you a nice trend and below that you have your consumer fulfillment and you can see the percentage of favorable responses or unfavorable actions even neutral reactions and the overall actions that you have received on the right side you’re gon na have your order of business so something that you need to contribute to your order of business you’re gon na add it over here and it’s gon na give you a nice little suggestion on your basic dashboard and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s just state let’s sort them by their status and now you can see immediate and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you want to see if you want to see the tickets that are assigned to a specific person or the tickets that are still unassigned you can see them over here you can filter them out as per your requirements and next up below that you have your basic contact and business so you can see those whichever way that you have contacted people you can see their e-mail addresses uh their company titles their telephone number facebook twitter whatever type of account details that you have about them below that you have your solutions tab so your option tab is a general type of details tab which enables you to see your email marketing your legal requirements

Get Freshdesk Embedded Widget support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is sort of miscellaneous you will find it in your options tab and below the solutions tab you have your reports and analytics reports are the basic general summary of the number of tickets you might have sold what is the ticket volume pattern you can see over here you can get a help desk in-depth ticket analysis and you can likewise see your ticket volume patterns so you can Freshdesk Embedded Widget

see on the best side you have your today’s ticket inside so how many tickets you might have sold or so what is the boost or reduce in these sales you can see receiving seven tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow agent performance support operation and your basic account settings over here you can view the development or the details of a specific team member or a group member and listed below that you can see your different channels of interaction you can likewise see your workflow and what sort of progress you have actually made what turning points that you have actually reached and how much efficiency each representative has you can view that from over here going back into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what kind of ticket this is you can change its status you can set its priority and you can also set what type of inquiry it is so what kind of question it is you can also appoint a specific agent to this inquiry so you can simply include a note generally reply

 

tto this person and now i’m going to simply tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the customer so it’s immediately going to enter hi matt rogers that’s the consumer name this is jane doe what might be the concern with your item i’m just going to send that and now i have actually responded to this client you can also erase your actions within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a comparable kind of response you require to give to each of your clients again and again you’re going to enter into the options tab and over here you can see there is the categories you have actually general getting going with us orders and refunds information presents and coupons and truths and concerns so in fact in questions you can see over here there is some draft templates that are already available and let’s see the length of time will shipment take that’s a concern that is typically asked you can simply publish this draft and then go back to ticketing i’m simply gon na as a sample simply choose this ticket certainly the question is different however i’m just choosing this as a sample and now i’m simply going to pick this as a sample and i’m going to reply to it and you can see when you’re replying to a customer on the bottom left you can see recommended options and canned forms so you’re going to click on suggested solutions and you can see various short articles that are a pre-written answer to a customer concern and you can just insert that pre-written details into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same kind of answers again and again so this is a very easy formula for your agents to follow so they can quickly respond to emails so another fantastic function that freshdesk truly supplies is creating groups so if you click groups in the admin area you can develop different groups for different functions so if a ticket and a concern is connected to billing you can designate a group member so over here i’ve designated myself in this group and that individual could specify their function and make them the leader of this type of billing ticket other than that you can likewise assign different in the group area you can likewise appoint different tickets to different groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers may have raised a specific scenario and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you guys found this easy to understand and useful and i’ll capture you people in the next video Freshdesk Embedded Widget