Freshdesk Email To Ticket – Delight your customers

So we are talking about…Freshdesk Email To Ticket…you can use freshdesk for customer support so let’s start first off you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as soon as you register you’re gon na start which will fill your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and individualize your assistance desk you can confirm your e-mail and below that you can see you can add your language whatever sort of language you desire on your site alter the color of your logo so as you can see i’m gon na go with a pink and below that you can likewise change your menu color so i’m also gon na make that pink i guess or i should make that black yeah and so you can update those and next you’re gon na pick your assistance channel so how you can be gotten in touch with via phone email social networks chat or types and listed below that you can include your consumer assistance email so if somebody is going to be contacting you you can set that email over here and next up you can welcome someone to your team so if you have a group that is working for you if somebody is going to be selling the tickets for you you can welcome them over here successive over here we have our control panel our dashboard reveals our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that shows you the trends so if the tickets are selling out better or worse it’s going to show you a good trend and listed below that you have your client complete satisfaction and you can see the portion of unfavorable reactions or positive responses even neutral reactions and the total reactions that you have received on the best side you’re gon na have your to-do list so something that you need to contribute to your order of business you’re gon na add it over here and it’s gon na offer you a great little tip on your basic control panel and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s simply say let’s sort them by their status and now you can see high and immediate ones will be on the leading nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you wish to view if you want to see the tickets that are designated to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out as per your requirements and next up listed below that you have your basic contact and companies so you can view those whichever manner in which you have called individuals you can see their email addresses uh their business titles their contact number facebook twitter whatever sort of account information that you have about them listed below that you have your options tab so your service tab is a general type of info tab which allows you to view your email marketing your legal requirements

Get Freshdesk Email To Ticket support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is sort of miscellaneous you will discover it in your solutions tab and below the options tab you have your analytics and reports reports are the standard general overview of how many tickets you might have offered what is the ticket volume trend you can see over here you can get an aid desk in-depth ticket analysis and you can also view your ticket volume trends so you can Freshdesk Email To Ticket

see on the best side you have your today’s ticket inside so how many tickets you might have sold or two what is the boost or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow representative efficiency support operation and your general account settings over here you can see the development or the information of a particular staff member or a group member and listed below that you can see your various channels of interaction you can also see your workflow and what type of progress you have actually made what turning points that you have actually reached and how much productivity each agent has you can view that from over here returning into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what type of ticket this is you can alter its status you can set its priority and you can likewise set what sort of question it is so what kind of concern it is you can also designate a particular agent to this query so you can just add a note essentially respond

 

tto this person and now i’m going to just tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the consumer so it’s automatically going to type in hi matt rogers that’s the client name this is jane doe what might be the issue with your item i’m simply going to send out that and now i have actually replied to this customer you can likewise delete your responses within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a comparable sort of response you need to provide to each of your consumers again and again you’re going to enter into the solutions tab and over here you can see there is the classifications you have actually basic getting started with us orders and refunds information gifts and discount coupons and facts and questions so in fact in questions you can see over here there is some draft design templates that are already offered and let’s see the length of time will delivery take that’s a question that is typically asked you can just publish this draft and after that go back to ticketing i’m simply gon na as a sample simply choose this ticket clearly the concern is different but i’m simply picking this as a sample and now i’m just going to choose this as a sample and i’m going to respond to it and you can see when you’re responding to a customer on the bottom left you can see recommended options and canned forms so you’re going to click suggested services and you can see different posts that are a pre-written answer to a client question and you can simply place that pre-written details into your response and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same type of answers again and again so this is a very simple formula for your representatives to follow so they can quickly respond to e-mails so another terrific function that freshdesk actually provides is creating groups so if you click on groups in the admin section you can develop various groups for different functions so if an issue and a ticket is related to billing you can assign a group member so over here i’ve appointed myself in this group which person could define their function and make them the leader of this kind of billing ticket aside from that you can also designate various in the group area you can also appoint various tickets to various groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients may have raised a particular circumstance and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you people discovered this easy to understand and helpful and i’ll catch you people in the next video Freshdesk Email To Ticket

 

 

Freshdesk Email To Ticket – Delight your customers

So we are talking about…Freshdesk Email To Ticket…you can utilize freshdesk for client service so let’s get going first of all you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for complimentary as soon as you register you’re gon na get going which will load your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and customize your help desk you can confirm your e-mail and listed below that you can see you can include your language whatever kind of language you desire on your site change the color of your logo so as you can see i’m gon na go with a pink and below that you can also change your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah and so you can update those and next you’re gon na choose your assistance channel so how you can be called through phone email social networks chat or forms and below that you can add your client support e-mail so if somebody is going to be calling you you can set that e-mail over here and next up you can invite someone to your team so if you have a group that is working for you if somebody is going to be selling the tickets for you you can invite them over here successive over here we have our dashboard our control panel reveals our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a graph that shows you the patterns so if the tickets are selling out better or worse it’s going to reveal you a great pattern and listed below that you have your client complete satisfaction and you can see the portion of favorable responses or negative reactions even neutral actions and the overall reactions that you have received on the best side you’re gon na have your order of business so something that you need to add to your order of business you’re gon na add it over here and it’s gon na provide you a good little suggestion on your basic control panel and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s simply say let’s sort them by their status and now you can see urgent and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you wish to view if you want to see the tickets that are designated to a particular person or the tickets that are still unassigned you can view them over here you can filter them out as per your requirements and successive below that you have your basic contact and companies so you can view those whichever manner in which you have actually called individuals you can see their e-mail addresses uh their company titles their contact number facebook twitter whatever sort of account details that you have about them listed below that you have your solutions tab so your option tab is a general type of info tab which allows you to view your e-mail marketing your legal requirements

Get Freshdesk Email To Ticket support, customer, ticket, software, zendesk,

your service related statements so if there is something that is kind of miscellaneous you will find it in your solutions tab and below the services tab you have your reports and analytics reports are the standard general introduction of how many tickets you might have offered what is the ticket volume trend you can see over here you can get a help desk extensive ticket analysis and you can also view your ticket volume trends so you can Freshdesk Email To Ticket

see on the best side you have your today’s ticket inside so how many tickets you may have offered or two what is the boost or reduce in these sales you can see getting seven tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow agent productivity support operation and your general account settings over here you can view the development or the details of a particular team member or a group member and below that you can see your various channels of interaction you can likewise see your workflow and what type of progress you have made what turning points that you have reached and how much productivity each representative has you can view that from over here going back into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what sort of ticket this is you can alter its status you can set its top priority and you can also set what kind of query it is so what type of question it is you can also appoint a particular representative to this query so you can simply add a note essentially respond

 

tto this person and now i’m going to just tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the client so it’s immediately going to type in hi matt rogers that’s the consumer name this is jane doe what might be the issue with your product i’m simply going to send that and now i have replied to this client you can likewise erase your actions within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a similar type of action you require to offer to each of your consumers again and again you’re going to go into the services tab and over here you can see there is the categories you have general getting going with us refunds and orders info gifts and vouchers and truths and concerns so in fact in questions you can see over here there is some draft design templates that are currently available and let’s see the length of time will shipment take that’s a question that is typically asked you can just release this draft and after that return to ticketing i’m just gon na as a sample simply select this ticket undoubtedly the concern is various but i’m simply choosing this as a sample and now i’m simply going to choose this as a sample and i’m going to reply to it and you can see when you’re responding to a consumer on the bottom left you can see recommended options and canned kinds so you’re going to click suggested services and you can see different articles that are a pre-written answer to a consumer question and you can simply insert that pre-written info into your action and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same type of answers again and again so this is an extremely simple formula for your agents to follow so they can easily respond to e-mails so another terrific function that freshdesk truly supplies is developing groups so if you click groups in the admin area you can produce different groups for different purposes so if a ticket and a concern is related to billing you can appoint a group member so over here i have actually appointed myself in this group which individual might specify their role and make them the leader of this kind of billing ticket other than that you can likewise appoint various in the group section you can likewise appoint different tickets to different groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients might have elevated a certain scenario and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you men discovered this easy to understand and practical and i’ll capture you men in the next video Freshdesk Email To Ticket