Freshdesk Email Management – Delight your customers

So we are talking about…Freshdesk Email Management…you can use freshdesk for customer support so let’s begin to begin with you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your information and sign up for complimentary as soon as you sign up you’re gon na start which will fill your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and individualize your help desk you can validate your email and below that you can see you can include your language whatever type of language you desire on your site change the color of your logo so as you can see i’m gon na choose a pink and listed below that you can likewise change your menu color so i’m also gon na make that pink i guess or i need to make that black yeah and so you can update those and next you’re gon na choose your support channel so how you can be called via phone email social networks chat or forms and below that you can add your customer assistance e-mail so if somebody is going to be calling you you can set that email over here and next up you can welcome someone to your group so if you have a group that is working for you if someone is going to be selling the tickets for you you can welcome them over here successive over here we have our control panel our control panel shows our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a graph that reveals you the trends so if the tickets are selling out much better or worse it’s going to show you a good pattern and listed below that you have your customer fulfillment and you can see the percentage of negative actions or favorable actions even neutral responses and the overall reactions that you have received on the ideal side you’re gon na have your to-do list so something that you need to contribute to your order of business you’re gon na include it over here and it’s gon na give you a nice little reminder on your basic control panel and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s simply state let’s arrange them by their status and now you can see high and immediate ones will be on the leading nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what type of tickets you wish to view if you wish to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out according to your requirements and successive listed below that you have your basic contact and companies so you can view those whichever way that you have actually called people you can see their email addresses uh their business titles their contact number facebook twitter whatever sort of account information that you have about them below that you have your services tab so your option tab is a basic type of information tab which enables you to view your email marketing your legal requirements

Get Freshdesk Email Management support, customer, ticket, software, zendesk,

your service related statements so if there is something that is sort of various you will find it in your services tab and below the services tab you have your reports and analytics reports are the basic general introduction of the number of tickets you may have sold what is the ticket volume trend you can see over here you can get an assistance desk extensive ticket analysis and you can likewise see your ticket volume patterns so you can Freshdesk Email Management

see on the ideal side you have your today’s ticket inside so the number of tickets you might have sold or two what is the boost or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow agent efficiency assistance operation and your basic account settings over here you can see the development or the information of a certain employee or a group member and listed below that you can see your various channels of communication you can likewise see your workflow and what kind of development you have made what milestones that you have reached and how much productivity each agent has you can view that from over here returning into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what kind of ticket this is you can alter its status you can set its top priority and you can likewise set what type of inquiry it is so what kind of concern it is you can also designate a particular agent to this question so you can just include a note generally respond

 

tto this person and now i’m going to just tell them i will be resolving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the consumer so it’s instantly going to enter hi matt rogers that’s the customer name this is jane doe what might be the concern with your product i’m just going to send that and now i have replied to this consumer you can also delete your responses within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a similar type of reaction you require to give to each of your clients again and again you’re going to enter into the services tab and over here you can see there is the categories you have general getting started with us orders and refunds info presents and coupons and truths and questions so in fact in questions you can see over here there is some draft design templates that are currently readily available and let’s see how long will delivery take that’s a question that is often asked you can simply publish this draft and then go back to ticketing i’m just gon na as a sample simply select this ticket obviously the concern is various however i’m simply selecting this as a sample and now i’m simply going to choose this as a sample and i’m going to reply to it and you can see when you’re responding to a consumer on the bottom left you can see recommended solutions and canned kinds so you’re going to click on recommended services and you can see different posts that are a pre-written answer to a customer question and you can simply place that pre-written details into your reaction and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same kind of responses again and again so this is a very simple formula for your agents to follow so they can easily react to e-mails so another great feature that freshdesk truly supplies is developing groups so if you click on groups in the admin area you can produce different groups for various functions so if a ticket and an issue is associated with billing you can assign a group member so over here i have actually designated myself in this group and that individual could define their function and make them the leader of this kind of billing ticket aside from that you can also assign different in the group section you can also designate different tickets to different groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients may have elevated a certain scenario and yeah this is how you can start with your online ticketing using freshdesk.com i hope you men found this easy to understand and handy and i’ll catch you people in the next video Freshdesk Email Management

 

 

Freshdesk Email Management – Delight your customers

So we are talking about…Freshdesk Email Management…you can utilize freshdesk for customer care so let’s begin first of all you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as quickly as you sign up you’re gon na begin and that will pack your basic control panel so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and personalize your aid desk you can confirm your e-mail and below that you can see you can add your language whatever kind of language you want on your website alter the color of your logo design so as you can see i’m gon na choose a pink and below that you can also change your menu color so i’m also gon na make that pink i guess or i should make that black yeah therefore you can update those and next you’re gon na choose your support channel so how you can be contacted via phone e-mail social media chat or kinds and listed below that you can add your consumer assistance e-mail so if somebody is going to be calling you you can set that email over here and next up you can invite someone to your team so if you have a group that is working for you if someone is going to be selling the tickets for you you can welcome them over here next up over here we have our dashboard our control panel reveals our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a chart that shows you the trends so if the tickets are selling out much better or worse it’s going to reveal you a good pattern and listed below that you have your customer complete satisfaction and you can see the portion of favorable responses or negative responses even neutral responses and the total responses that you have gotten on the ideal side you’re gon na have your to-do list so something that you require to add to your to-do list you’re gon na include it over here and it’s gon na give you a great little pointer on your basic control panel and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s simply state let’s sort them by their status and now you can see immediate and high ones will be on the top however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you wish to view if you wish to see the tickets that are appointed to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out according to your needs and next up listed below that you have your basic contact and business so you can see those whichever way that you have gotten in touch with people you can see their email addresses uh their business titles their phone numbers facebook twitter whatever type of account details that you have about them below that you have your options tab so your solution tab is a general kind of info tab which permits you to see your e-mail marketing your legal requirements

Get Freshdesk Email Management support, customer, ticket, software, zendesk,

your service related statements so if there is something that is sort of various you will discover it in your solutions tab and listed below the options tab you have your analytics and reports reports are the standard general introduction of how many tickets you may have offered what is the ticket volume pattern you can see over here you can get an assistance desk in-depth ticket analysis and you can also see your ticket volume patterns so you can Freshdesk Email Management

see on the right side you have your today’s ticket inside so how many tickets you might have offered or so what is the boost or decrease in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow agent productivity assistance operation and your basic account settings over here you can see the progress or the information of a specific staff member or a group member and below that you can see your different channels of interaction you can also see your workflow and what sort of progress you have actually made what turning points that you have reached and just how much productivity each representative has you can view that from over here going back into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what type of ticket this is you can alter its status you can set its top priority and you can likewise set what type of question it is so what type of concern it is you can likewise designate a particular agent to this question so you can just include a note basically respond

 

tto this person and now i’m going to simply tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the customer so it’s instantly going to key in hi matt rogers that’s the customer name this is jane doe what might be the concern with your item i’m just going to send out that and now i have actually responded to this consumer you can likewise erase your reactions within 10 seconds so if you slip up you can delete them within a few seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a comparable type of response you require to offer to each of your customers again and again you’re going to go into the options tab and over here you can see there is the classifications you have actually basic getting going with us refunds and orders info gifts and coupons and facts and concerns so in fact in questions you can see over here there is some draft templates that are currently available and let’s see how long will delivery take that’s a question that is frequently asked you can just publish this draft and after that go back to ticketing i’m simply gon na as a sample simply choose this ticket certainly the concern is different however i’m just choosing this as a sample and now i’m simply going to select this as a sample and i’m going to reply to it and you can see when you’re replying to a consumer on the bottom left you can see recommended services and canned types so you’re going to click on suggested solutions and you can see various posts that are a pre-written answer to a consumer question and you can simply place that pre-written details into your reaction and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same sort of answers again and again so this is a very easy formula for your agents to follow so they can easily respond to e-mails so another great function that freshdesk truly provides is developing groups so if you click groups in the admin section you can develop various groups for different purposes so if a ticket and an issue is connected to billing you can designate a group member so over here i have actually appointed myself in this group which individual might define their role and make them the leader of this kind of billing ticket besides that you can likewise assign different in the group area you can likewise appoint various tickets to various groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers may have elevated a particular circumstance and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you people found this easy to understand and valuable and i’ll capture you men in the next video Freshdesk Email Management