Freshdesk Education Pricing – Delight your customers

So we are talking about…Freshdesk Education Pricing…you can utilize freshdesk for customer support so let’s start to begin with you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your information and sign up for free as soon as you register you’re gon na start and that will fill your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and individualize your aid desk you can confirm your e-mail and listed below that you can see you can add your language whatever sort of language you want on your website alter the color of your logo design so as you can see i’m gon na opt for a pink and below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah therefore you can upgrade those and next you’re gon na choose your support channel so how you can be called via phone e-mail social media chat or forms and below that you can include your client assistance e-mail so if somebody is going to be contacting you you can set that email over here and next up you can invite somebody to your group so if you have a group that is working for you if somebody is going to be selling the tickets for you you can welcome them over here next up over here we have our dashboard our dashboard reveals our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a chart that reveals you the patterns so if the tickets are selling out better or even worse it’s going to show you a nice pattern and below that you have your client satisfaction and you can see the portion of positive reactions or negative reactions even neutral reactions and the total actions that you have gotten on the best side you’re gon na have your to-do list so something that you need to contribute to your order of business you’re gon na add it over here and it’s gon na give you a great little tip on your basic control panel and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s simply say let’s arrange them by their status and now you can see urgent and high ones will be on the leading however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you wish to view if you want to see the tickets that are appointed to a specific person or the tickets that are still unassigned you can view them over here you can filter them out as per your needs and successive listed below that you have your basic contact and business so you can see those whichever manner in which you have contacted individuals you can see their e-mail addresses uh their business titles their phone numbers facebook twitter whatever type of account details that you have about them listed below that you have your solutions tab so your service tab is a general type of information tab which permits you to see your e-mail marketing your legal requirements

Get Freshdesk Education Pricing support, customer, ticket, software, zendesk,

your service related statements so if there is something that is type of various you will find it in your services tab and below the options tab you have your reports and analytics reports are the fundamental general overview of the number of tickets you may have offered what is the ticket volume pattern you can see over here you can get an aid desk extensive ticket analysis and you can also see your ticket volume trends so you can Freshdesk Education Pricing

see on the ideal side you have your today’s ticket inside so how many tickets you might have sold approximately what is the increase or decrease in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow representative performance support operation and your general account settings over here you can see the development or the information of a certain employee or a group member and listed below that you can see your various channels of communication you can also view your workflow and what type of development you have actually made what milestones that you have reached and how much performance each representative has you can see that from over here going back into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what kind of ticket this is you can change its status you can set its priority and you can also set what sort of query it is so what kind of concern it is you can also designate a particular representative to this inquiry so you can just add a note generally respond

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the client so it’s automatically going to key in hi matt rogers that’s the customer name this is jane doe what might be the problem with your product i’m just going to send out that and now i have replied to this customer you can also delete your responses within 10 seconds so if you slip up you can erase them within a few seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a comparable kind of reaction you require to offer to each of your clients again and again you’re going to go into the solutions tab and over here you can see there is the categories you have actually general getting going with us orders and refunds information gifts and discount coupons and realities and questions so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see the length of time will delivery take that’s a question that is frequently asked you can simply publish this draft and after that return to ticketing i’m simply gon na as a sample simply select this ticket obviously the question is various but i’m just choosing this as a sample and now i’m just going to choose this as a sample and i’m going to reply to it and you can see when you’re replying to a client on the bottom left you can see recommended solutions and canned kinds so you’re going to click suggested solutions and you can see different articles that are a pre-written answer to a customer concern and you can just insert that pre-written info into your action and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same kind of responses again and again so this is an extremely easy formula for your representatives to follow so they can quickly respond to emails so another terrific feature that freshdesk truly provides is developing groups so if you click groups in the admin area you can create different groups for various functions so if a problem and a ticket is related to billing you can appoint a group member so over here i’ve assigned myself in this group and that individual could specify their role and make them the leader of this type of billing ticket besides that you can likewise designate different in the group area you can likewise appoint various tickets to various groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers might have elevated a certain situation and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you guys discovered this easy to understand and practical and i’ll catch you men in the next video Freshdesk Education Pricing

 

 

Freshdesk Education Pricing – Delight your customers

So we are talking about…Freshdesk Education Pricing…you can use freshdesk for customer support so let’s begin first off you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as quickly as you sign up you’re gon na start and that will load your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and personalize your aid desk you can confirm your e-mail and listed below that you can see you can include your language whatever sort of language you desire on your site change the color of your logo design so as you can see i’m gon na go with a pink and below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah therefore you can upgrade those and next you’re gon na choose your assistance channel so how you can be contacted by means of phone e-mail social media chat or types and listed below that you can add your client assistance email so if somebody is going to be contacting you you can set that e-mail over here and next up you can welcome someone to your group so if you have a group that is working for you if somebody is going to be selling the tickets for you you can welcome them over here next up over here we have our control panel our dashboard reveals our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a graph that shows you the trends so if the tickets are selling out better or worse it’s going to reveal you a great pattern and below that you have your consumer complete satisfaction and you can see the percentage of negative actions or positive responses even neutral responses and the overall reactions that you have actually gotten on the right side you’re gon na have your to-do list so something that you require to contribute to your order of business you’re gon na include it over here and it’s gon na provide you a great little tip on your basic dashboard and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s just say let’s sort them by their status and now you can see immediate and high ones will be on the leading however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what type of tickets you wish to view if you wish to see the tickets that are designated to a particular person or the tickets that are still unassigned you can view them over here you can filter them out according to your requirements and successive below that you have your basic contact and companies so you can view those whichever way that you have actually called people you can see their email addresses uh their business titles their telephone number facebook twitter whatever kind of account information that you have about them listed below that you have your solutions tab so your solution tab is a general kind of info tab which allows you to view your email marketing your legal requirements

Get Freshdesk Education Pricing support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is type of miscellaneous you will find it in your services tab and below the options tab you have your analytics and reports reports are the basic general overview of how many tickets you may have sold what is the ticket volume trend you can see over here you can get a help desk thorough ticket analysis and you can also see your ticket volume trends so you can Freshdesk Education Pricing

see on the best side you have your today’s ticket inside so how many tickets you might have sold or two what is the increase or decrease in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow representative efficiency support operation and your general account settings over here you can see the development or the details of a certain employee or a group member and listed below that you can see your different channels of communication you can also view your workflow and what type of progress you have actually made what turning points that you have actually reached and just how much efficiency each representative has you can view that from over here going back into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what sort of ticket this is you can change its status you can set its priority and you can also set what sort of question it is so what type of concern it is you can likewise appoint a specific representative to this inquiry so you can simply add a note generally reply

 

tto this person and now i’m going to just tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the consumer so it’s immediately going to enter hi matt rogers that’s the consumer name this is jane doe what might be the issue with your product i’m just going to send out that and now i have responded to this customer you can likewise erase your reactions within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a similar kind of response you need to provide to each of your customers again and again you’re going to go into the solutions tab and over here you can see there is the classifications you have general starting with us refunds and orders details gifts and coupons and realities and questions so in fact in questions you can see over here there is some draft templates that are already offered and let’s see how long will delivery take that’s a concern that is frequently asked you can just release this draft and then return to ticketing i’m just gon na as a sample just choose this ticket undoubtedly the question is different however i’m just picking this as a sample and now i’m simply going to select this as a sample and i’m going to reply to it and you can see when you’re responding to a consumer on the bottom left you can see recommended options and canned types so you’re going to click on suggested services and you can see different short articles that are a pre-written answer to a consumer question and you can just place that pre-written information into your response and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same kind of responses again and again so this is a very easy formula for your representatives to follow so they can quickly respond to emails so another fantastic feature that freshdesk really provides is developing groups so if you click groups in the admin area you can develop various groups for various purposes so if a ticket and an issue is associated with billing you can appoint a group member so over here i have actually designated myself in this group which person could define their role and make them the leader of this sort of billing ticket aside from that you can also appoint various in the group section you can also designate various tickets to various groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where consumers might have elevated a particular circumstance and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you men found this easy to understand and helpful and i’ll capture you people in the next video Freshdesk Education Pricing