Freshdesk Dispatcher – Delight your customers

So we are talking about…Freshdesk Dispatcher…you can use freshdesk for customer care so let’s get started first of all you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your details and sign up for totally free as quickly as you sign up you’re gon na begin and that will load your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and individualize your assistance desk you can verify your e-mail and below that you can see you can add your language whatever type of language you desire on your website change the color of your logo so as you can see i’m gon na go with a pink and below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah therefore you can update those and next you’re gon na select your support channel so how you can be contacted via phone e-mail social media chat or types and listed below that you can include your client support email so if someone is going to be contacting you you can set that email over here and next up you can invite somebody to your group so if you have a team that is working for you if someone is going to be selling the tickets for you you can invite them over here next up over here we have our dashboard our dashboard reveals our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a chart that shows you the patterns so if the tickets are selling out much better or worse it’s going to reveal you a nice trend and listed below that you have your client complete satisfaction and you can see the percentage of positive responses or unfavorable responses even neutral responses and the overall responses that you have actually gotten on the best side you’re gon na have your order of business so something that you need to add to your order of business you’re gon na add it over here and it’s gon na give you a good little reminder on your basic control panel and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s just say let’s sort them by their status and now you can see high and immediate ones will be on the leading however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you want to see if you want to see the tickets that are appointed to a specific person or the tickets that are still unassigned you can see them over here you can filter them out as per your needs and successive below that you have your basic contact and business so you can view those whichever way that you have called individuals you can see their email addresses uh their business titles their telephone number facebook twitter whatever type of account details that you have about them below that you have your services tab so your solution tab is a general type of information tab which permits you to view your e-mail marketing your legal requirements

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your service related announcements so if there is something that is kind of various you will discover it in your services tab and below the options tab you have your reports and analytics reports are the standard general introduction of how many tickets you may have offered what is the ticket volume pattern you can see over here you can get an assistance desk in-depth ticket analysis and you can also view your ticket volume trends so you can Freshdesk Dispatcher

see on the right side you have your today’s ticket inside so how many tickets you might have sold approximately what is the boost or reduce in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow representative performance assistance operation and your basic account settings over here you can see the progress or the details of a certain team member or a group member and below that you can see your different channels of communication you can also view your workflow and what kind of development you have actually made what milestones that you have reached and just how much productivity each agent has you can view that from over here going back into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what sort of ticket this is you can alter its status you can set its top priority and you can likewise set what sort of question it is so what type of question it is you can also appoint a specific representative to this question so you can just add a note generally reply

 

tto this person and now i’m going to just tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the customer so it’s instantly going to enter hi matt rogers that’s the customer name this is jane doe what might be the concern with your item i’m simply going to send out that and now i have actually responded to this client you can also delete your actions within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a similar type of response you need to provide to each of your customers again and again you’re going to go into the services tab and over here you can see there is the categories you have actually general getting going with us orders and refunds details gifts and vouchers and facts and questions so in fact in questions you can see over here there is some draft design templates that are currently offered and let’s see for how long will delivery take that’s a concern that is often asked you can simply publish this draft and after that go back to ticketing i’m simply gon na as a sample just select this ticket certainly the question is different but i’m simply selecting this as a sample and now i’m simply going to choose this as a sample and i’m going to respond to it and you can see when you’re replying to a client on the bottom left you can see recommended services and canned forms so you’re going to click on suggested solutions and you can see various posts that are a pre-written answer to a client question and you can simply insert that pre-written info into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same kind of answers again and again so this is an extremely easy formula for your representatives to follow so they can easily respond to emails so another great function that freshdesk really offers is creating groups so if you click on groups in the admin section you can develop various groups for various purposes so if a ticket and a problem is connected to billing you can appoint a group member so over here i’ve assigned myself in this group and that individual could define their function and make them the leader of this sort of billing ticket other than that you can also designate different in the group section you can also designate various tickets to various groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where customers might have raised a specific situation and yeah this is how you can start with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and handy and i’ll catch you men in the next video Freshdesk Dispatcher

 

 

Freshdesk Dispatcher – Delight your customers

So we are talking about…Freshdesk Dispatcher…you can utilize freshdesk for customer service so let’s start to begin with you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your information and register for totally free as quickly as you register you’re gon na begin and that will fill your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and customize your aid desk you can validate your email and listed below that you can see you can include your language whatever kind of language you want on your website alter the color of your logo design so as you can see i’m gon na choose a pink and below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah and so you can upgrade those and next you’re gon na choose your support channel so how you can be gotten in touch with via phone e-mail social media chat or kinds and below that you can add your client support email so if someone is going to be contacting you you can set that email over here and next up you can welcome someone to your team so if you have a group that is working for you if someone is going to be offering the tickets for you you can invite them over here next up over here we have our control panel our dashboard reveals our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a graph that shows you the trends so if the tickets are selling out better or worse it’s going to reveal you a great pattern and below that you have your customer satisfaction and you can see the percentage of favorable responses or unfavorable reactions even neutral responses and the total responses that you have actually gotten on the best side you’re gon na have your order of business so something that you need to contribute to your to-do list you’re gon na add it over here and it’s gon na provide you a good little pointer on your basic control panel and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s simply say let’s arrange them by their status and now you can see high and urgent ones will be on the top however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what sort of tickets you want to view if you want to see the tickets that are designated to a specific person or the tickets that are still unassigned you can view them over here you can filter them out according to your needs and successive below that you have your basic contact and companies so you can see those whichever way that you have actually contacted people you can see their email addresses uh their company titles their contact number facebook twitter whatever type of account details that you have about them listed below that you have your solutions tab so your option tab is a basic sort of info tab which permits you to view your email marketing your legal requirements

Get Freshdesk Dispatcher support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is type of various you will discover it in your solutions tab and below the solutions tab you have your reports and analytics reports are the standard general summary of how many tickets you may have offered what is the ticket volume pattern you can see over here you can get an aid desk thorough ticket analysis and you can likewise view your ticket volume trends so you can Freshdesk Dispatcher

see on the ideal side you have your today’s ticket inside so how many tickets you may have sold or two what is the boost or decrease in these sales you can see getting seven tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow representative performance assistance operation and your general account settings over here you can see the development or the details of a certain team member or a group member and listed below that you can see your various channels of communication you can likewise view your workflow and what kind of development you have actually made what turning points that you have actually reached and just how much efficiency each agent has you can view that from over here returning into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific classification what type of ticket this is you can change its status you can set its top priority and you can likewise set what type of question it is so what kind of concern it is you can likewise designate a specific representative to this question so you can just add a note basically respond

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the consumer so it’s immediately going to key in hi matt rogers that’s the client name this is jane doe what might be the problem with your item i’m simply going to send that and now i have replied to this client you can likewise erase your reactions within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a similar type of action you require to provide to each of your customers again and again you’re going to enter into the options tab and over here you can see there is the categories you have actually basic beginning with us orders and refunds details gifts and vouchers and realities and questions so in fact in questions you can see over here there is some draft design templates that are already offered and let’s see how long will delivery take that’s a concern that is frequently asked you can just publish this draft and then return to ticketing i’m just gon na as a sample simply select this ticket clearly the concern is various but i’m simply choosing this as a sample and now i’m simply going to select this as a sample and i’m going to reply to it and you can see when you’re responding to a customer on the bottom left you can see suggested options and canned forms so you’re going to click on recommended services and you can see different posts that are a pre-written answer to a client question and you can just place that pre-written info into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same kind of responses again and again so this is a really easy formula for your agents to follow so they can easily respond to emails so another fantastic feature that freshdesk really offers is creating groups so if you click groups in the admin section you can create different groups for different functions so if a concern and a ticket is connected to billing you can appoint a group member so over here i have actually appointed myself in this group which person might define their function and make them the leader of this kind of billing ticket aside from that you can also assign various in the group section you can likewise appoint different tickets to various groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers may have raised a particular scenario and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you men found this easy to understand and useful and i’ll capture you guys in the next video Freshdesk Dispatcher