Freshdesk Discord – Delight your customers

So we are talking about…Freshdesk Discord…you can use freshdesk for customer support so let’s start first of all you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your information and sign up for free as quickly as you register you’re gon na start and that will fill your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and personalize your help desk you can confirm your email and listed below that you can see you can add your language whatever type of language you want on your website change the color of your logo so as you can see i’m gon na opt for a pink and below that you can likewise change your menu color so i’m also gon na make that pink i guess or i must make that black yeah and so you can update those and next you’re gon na choose your assistance channel so how you can be contacted through phone e-mail social networks chat or forms and listed below that you can include your consumer support e-mail so if somebody is going to be contacting you you can set that email over here and next up you can invite somebody to your group so if you have a group that is working for you if somebody is going to be offering the tickets for you you can welcome them over here next up over here we have our dashboard our dashboard reveals our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a graph that reveals you the patterns so if the tickets are selling out better or worse it’s going to reveal you a great pattern and listed below that you have your client satisfaction and you can see the portion of positive responses or unfavorable responses even neutral responses and the total actions that you have gotten on the right side you’re gon na have your to-do list so something that you need to contribute to your order of business you’re gon na add it over here and it’s gon na provide you a great little pointer on your basic control panel and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s simply state let’s arrange them by their status and now you can see urgent and high ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you want to see if you want to see the tickets that are assigned to a particular person or the tickets that are still unassigned you can see them over here you can filter them out according to your needs and successive listed below that you have your basic contact and companies so you can view those whichever manner in which you have contacted people you can see their e-mail addresses uh their company titles their contact number facebook twitter whatever sort of account details that you have about them listed below that you have your services tab so your solution tab is a basic sort of information tab which permits you to see your email marketing your legal requirements

Get Freshdesk Discord support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is kind of various you will find it in your options tab and listed below the services tab you have your analytics and reports reports are the standard general overview of how many tickets you might have offered what is the ticket volume trend you can see over here you can get an assistance desk thorough ticket analysis and you can likewise see your ticket volume patterns so you can Freshdesk Discord

see on the ideal side you have your today’s ticket inside so the number of tickets you may have sold or so what is the boost or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow representative performance assistance operation and your basic account settings over here you can view the progress or the information of a certain team member or a group member and below that you can see your different channels of communication you can also see your workflow and what type of development you have made what turning points that you have actually reached and just how much efficiency each representative has you can see that from over here going back into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific classification what type of ticket this is you can change its status you can set its concern and you can also set what sort of query it is so what kind of question it is you can also appoint a particular agent to this question so you can just include a note basically respond

 

tto this person and now i’m going to just tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the customer so it’s instantly going to key in hi matt rogers that’s the customer name this is jane doe what might be the problem with your item i’m simply going to send that and now i have responded to this customer you can likewise delete your responses within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a similar sort of reaction you need to provide to each of your clients again and again you’re going to go into the solutions tab and over here you can see there is the categories you have actually basic starting with us refunds and orders details gifts and discount coupons and facts and questions so in fact in questions you can see over here there is some draft templates that are currently available and let’s see how long will delivery take that’s a concern that is frequently asked you can simply release this draft and then return to ticketing i’m just gon na as a sample just select this ticket certainly the question is different however i’m simply selecting this as a sample and now i’m just going to select this as a sample and i’m going to reply to it and you can see when you’re responding to a consumer on the bottom left you can see suggested solutions and canned types so you’re going to click on suggested options and you can see different articles that are a pre-written answer to a consumer concern and you can simply insert that pre-written information into your response and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same type of responses again and again so this is an extremely simple formula for your agents to follow so they can easily react to emails so another excellent feature that freshdesk actually supplies is developing groups so if you click groups in the admin area you can create various groups for various purposes so if a problem and a ticket is related to billing you can appoint a group member so over here i have actually appointed myself in this group and that person could specify their function and make them the leader of this kind of billing ticket aside from that you can also appoint various in the group section you can also designate different tickets to various groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers may have elevated a particular circumstance and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you men discovered this easy to understand and valuable and i’ll catch you men in the next video Freshdesk Discord

 

 

Freshdesk Discord – Delight your customers

So we are talking about…Freshdesk Discord…you can use freshdesk for customer service so let’s get started first off you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your information and sign up for totally free as quickly as you register you’re gon na get started and that will fill your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and individualize your assistance desk you can verify your email and listed below that you can see you can add your language whatever type of language you want on your website alter the color of your logo design so as you can see i’m gon na choose a pink and listed below that you can also alter your menu color so i’m also gon na make that pink i guess or i need to make that black yeah therefore you can update those and next you’re gon na pick your assistance channel so how you can be contacted via phone email social networks chat or kinds and below that you can include your customer assistance email so if someone is going to be contacting you you can set that e-mail over here and next up you can welcome someone to your team so if you have a group that is working for you if somebody is going to be selling the tickets for you you can welcome them over here successive over here we have our dashboard our dashboard shows our

https://www.youtube.com/watch?v=xdgD77Sy_XY

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a chart that reveals you the trends so if the tickets are selling out better or worse it’s going to show you a good pattern and listed below that you have your customer satisfaction and you can see the portion of negative actions or positive reactions even neutral reactions and the total reactions that you have actually received on the right side you’re gon na have your to-do list so something that you require to add to your to-do list you’re gon na add it over here and it’s gon na provide you a nice little pointer on your basic control panel and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s just state let’s sort them by their status and now you can see high and urgent ones will be on the top however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you want to see if you wish to see the tickets that are assigned to a particular person or the tickets that are still unassigned you can view them over here you can filter them out as per your needs and successive listed below that you have your basic contact and business so you can see those whichever way that you have called individuals you can see their e-mail addresses uh their company titles their contact number facebook twitter whatever type of account information that you have about them listed below that you have your services tab so your solution tab is a general sort of info tab which permits you to see your email marketing your legal requirements

Get Freshdesk Discord support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is type of miscellaneous you will find it in your options tab and below the solutions tab you have your reports and analytics reports are the standard general introduction of how many tickets you may have sold what is the ticket volume pattern you can see over here you can get an assistance desk in-depth ticket analysis and you can likewise see your ticket volume trends so you can Freshdesk Discord

see on the best side you have your today’s ticket inside so how many tickets you might have offered approximately what is the boost or reduce in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow representative efficiency assistance operation and your general account settings over here you can see the development or the information of a certain team member or a group member and below that you can see your various channels of communication you can also view your workflow and what type of development you have actually made what milestones that you have reached and just how much performance each representative has you can see that from over here going back into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what sort of ticket this is you can change its status you can set its priority and you can likewise set what kind of inquiry it is so what kind of question it is you can likewise assign a particular agent to this question so you can simply include a note generally respond

https://www.youtube.com/watch?v=zqs-hSg98Is

 

tto this person and now i’m going to simply tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the customer so it’s automatically going to type in hi matt rogers that’s the customer name this is jane doe what might be the concern with your product i’m just going to send out that and now i have actually replied to this consumer you can likewise erase your responses within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a comparable kind of response you need to provide to each of your consumers again and again you’re going to go into the solutions tab and over here you can see there is the categories you have basic getting started with us orders and refunds details gifts and coupons and facts and concerns so in fact in questions you can see over here there is some draft templates that are already offered and let’s see how long will shipment take that’s a concern that is often asked you can just publish this draft and then go back to ticketing i’m just gon na as a sample just select this ticket certainly the question is various however i’m just picking this as a sample and now i’m just going to select this as a sample and i’m going to reply to it and you can see when you’re replying to a customer on the bottom left you can see suggested services and canned forms so you’re going to click on recommended options and you can see various posts that are a pre-written answer to a client concern and you can just place that pre-written details into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same sort of answers again and again so this is an extremely simple formula for your representatives to follow so they can easily react to emails so another excellent feature that freshdesk truly provides is developing groups so if you click on groups in the admin section you can develop different groups for different functions so if an issue and a ticket is related to billing you can assign a group member so over here i’ve designated myself in this group and that person could define their function and make them the leader of this sort of billing ticket aside from that you can likewise assign various in the group section you can likewise designate different tickets to different groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients may have elevated a certain situation and yeah this is how you can start with your online ticketing using freshdesk.com i hope you people discovered this easy to understand and useful and i’ll catch you guys in the next video Freshdesk Discord

https://www.youtube.com/watch?v=mV0HJR8nodA