Freshdesk Customer Support Email – Delight your customers

So we are talking about…Freshdesk Customer Support Email…you can utilize freshdesk for customer support so let’s get started first of all you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your information and register for complimentary as soon as you register you’re gon na begin which will load your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and personalize your help desk you can verify your e-mail and listed below that you can see you can include your language whatever sort of language you want on your site alter the color of your logo so as you can see i’m gon na go with a pink and below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah and so you can update those and next you’re gon na select your assistance channel so how you can be gotten in touch with through phone e-mail social networks chat or types and below that you can add your client assistance email so if someone is going to be contacting you you can set that e-mail over here and next up you can invite someone to your group so if you have a group that is working for you if somebody is going to be offering the tickets for you you can welcome them over here next up over here we have our dashboard our dashboard reveals our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a graph that reveals you the patterns so if the tickets are selling out better or worse it’s going to reveal you a good trend and listed below that you have your consumer complete satisfaction and you can see the portion of unfavorable reactions or favorable actions even neutral actions and the overall reactions that you have actually gotten on the best side you’re gon na have your order of business so something that you need to contribute to your order of business you’re gon na add it over here and it’s gon na offer you a nice little pointer on your basic dashboard and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s just state let’s arrange them by their status and now you can see urgent and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you wish to see if you wish to see the tickets that are appointed to a particular person or the tickets that are still unassigned you can view them over here you can filter them out as per your requirements and successive listed below that you have your basic contact and companies so you can view those whichever manner in which you have called individuals you can see their email addresses uh their business titles their phone numbers facebook twitter whatever kind of account information that you have about them listed below that you have your solutions tab so your solution tab is a general type of information tab which enables you to see your email marketing your legal requirements

Get Freshdesk Customer Support Email support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is sort of various you will discover it in your solutions tab and below the options tab you have your analytics and reports reports are the basic general summary of the number of tickets you might have offered what is the ticket volume pattern you can see over here you can get a help desk extensive ticket analysis and you can also see your ticket volume trends so you can Freshdesk Customer Support Email

see on the ideal side you have your today’s ticket inside so how many tickets you might have sold or two what is the boost or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow representative productivity support operation and your general account settings over here you can view the progress or the details of a specific team member or a group member and below that you can see your different channels of interaction you can likewise view your workflow and what sort of progress you have actually made what milestones that you have reached and just how much productivity each representative has you can view that from over here going back into tickets i’m going to show you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what type of ticket this is you can alter its status you can set its priority and you can likewise set what sort of inquiry it is so what kind of concern it is you can likewise assign a particular representative to this question so you can just add a note basically respond

 

tto this person and now i’m going to just tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the customer so it’s immediately going to enter hi matt rogers that’s the customer name this is jane doe what might be the problem with your item i’m just going to send that and now i have actually responded to this consumer you can also erase your responses within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a comparable sort of action you require to give to each of your customers again and again you’re going to go into the solutions tab and over here you can see there is the categories you have general beginning with us refunds and orders details gifts and vouchers and realities and concerns so in fact in questions you can see over here there is some draft templates that are currently offered and let’s see how long will shipment take that’s a concern that is often asked you can just release this draft and after that go back to ticketing i’m simply gon na as a sample just select this ticket certainly the concern is various but i’m just selecting this as a sample and now i’m simply going to pick this as a sample and i’m going to reply to it and you can see when you’re responding to a customer on the bottom left you can see recommended services and canned kinds so you’re going to click on suggested solutions and you can see various short articles that are a pre-written answer to a consumer concern and you can just place that pre-written details into your action and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same type of answers again and again so this is a really easy formula for your representatives to follow so they can easily respond to emails so another excellent function that freshdesk truly provides is developing groups so if you click on groups in the admin area you can produce different groups for various functions so if a ticket and a concern is connected to billing you can designate a group member so over here i’ve assigned myself in this group which individual might specify their role and make them the leader of this sort of billing ticket besides that you can likewise appoint different in the group area you can likewise assign various tickets to various groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers might have raised a certain situation and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you people found this easy to understand and helpful and i’ll capture you guys in the next video Freshdesk Customer Support Email

 

 

Freshdesk Customer Support Email – Delight your customers

So we are talking about…Freshdesk Customer Support Email…you can use freshdesk for customer care so let’s start first of all you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your details and register for totally free as quickly as you register you’re gon na begin and that will pack your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and individualize your assistance desk you can verify your e-mail and below that you can see you can include your language whatever kind of language you want on your website change the color of your logo so as you can see i’m gon na choose a pink and listed below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah and so you can upgrade those and next you’re gon na choose your support channel so how you can be gotten in touch with via phone e-mail social networks chat or kinds and listed below that you can include your consumer assistance email so if someone is going to be calling you you can set that e-mail over here and next up you can invite someone to your group so if you have a group that is working for you if somebody is going to be offering the tickets for you you can invite them over here next up over here we have our dashboard our dashboard shows our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a graph that reveals you the trends so if the tickets are selling out better or even worse it’s going to reveal you a nice pattern and below that you have your client fulfillment and you can see the portion of favorable reactions or unfavorable actions even neutral actions and the overall actions that you have actually gotten on the best side you’re gon na have your to-do list so something that you require to add to your to-do list you’re gon na add it over here and it’s gon na give you a great little reminder on your basic control panel and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s simply say let’s arrange them by their status and now you can see high and immediate ones will be on the leading nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what kind of tickets you want to view if you wish to see the tickets that are appointed to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out according to your needs and successive listed below that you have your basic contact and business so you can view those whichever manner in which you have actually gotten in touch with individuals you can see their email addresses uh their business titles their phone numbers facebook twitter whatever kind of account information that you have about them below that you have your solutions tab so your service tab is a basic sort of details tab which enables you to see your e-mail marketing your legal requirements

Get Freshdesk Customer Support Email support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is kind of various you will find it in your solutions tab and below the options tab you have your analytics and reports reports are the standard general summary of how many tickets you may have sold what is the ticket volume trend you can see over here you can get a help desk in-depth ticket analysis and you can also see your ticket volume trends so you can Freshdesk Customer Support Email

see on the ideal side you have your today’s ticket inside so the number of tickets you may have offered or two what is the boost or decrease in these sales you can see getting seven tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow representative performance support operation and your basic account settings over here you can view the progress or the information of a certain staff member or a group member and below that you can see your various channels of communication you can also see your workflow and what kind of development you have made what milestones that you have reached and just how much productivity each agent has you can see that from over here going back into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific category what kind of ticket this is you can change its status you can set its concern and you can also set what type of question it is so what kind of concern it is you can also appoint a specific agent to this query so you can simply include a note generally respond

 

tto this person and now i’m going to just tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the consumer so it’s immediately going to enter hi matt rogers that’s the client name this is jane doe what might be the issue with your product i’m just going to send out that and now i have actually responded to this customer you can likewise erase your actions within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a similar kind of action you need to give to each of your consumers again and again you’re going to enter into the options tab and over here you can see there is the categories you have actually general getting started with us orders and refunds information gifts and coupons and facts and concerns so in fact in questions you can see over here there is some draft templates that are currently offered and let’s see how long will delivery take that’s a question that is typically asked you can simply publish this draft and then return to ticketing i’m simply gon na as a sample just choose this ticket undoubtedly the question is different but i’m simply picking this as a sample and now i’m simply going to pick this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see recommended solutions and canned types so you’re going to click on suggested solutions and you can see various articles that are a pre-written answer to a customer concern and you can simply place that pre-written info into your action and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same type of responses again and again so this is an extremely simple formula for your agents to follow so they can quickly react to e-mails so another great function that freshdesk truly offers is producing groups so if you click on groups in the admin area you can produce various groups for various functions so if a concern and a ticket is associated with billing you can assign a group member so over here i’ve appointed myself in this group and that person could define their role and make them the leader of this type of billing ticket aside from that you can also appoint different in the group area you can also designate different tickets to various groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers may have raised a certain situation and yeah this is how you can get started with your online ticketing utilizing freshdesk.com i hope you men found this easy to understand and practical and i’ll capture you people in the next video Freshdesk Customer Support Email