So we are talking about…Freshdesk Custom Widget…you can use freshdesk for customer care so let’s start first off you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your information and register for complimentary as quickly as you sign up you’re gon na get going and that will fill your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and individualize your aid desk you can validate your e-mail and listed below that you can see you can include your language whatever type of language you desire on your website change the color of your logo design so as you can see i’m gon na opt for a pink and below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah and so you can upgrade those and next you’re gon na select your support channel so how you can be gotten in touch with by means of phone email social networks chat or kinds and listed below that you can include your client support e-mail so if someone is going to be calling you you can set that email over here and next up you can invite someone to your team so if you have a group that is working for you if somebody is going to be selling the tickets for you you can invite them over here next up over here we have our control panel our control panel reveals our
unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a chart that shows you the patterns so if the tickets are selling out much better or worse it’s going to reveal you a nice pattern and below that you have your consumer fulfillment and you can see the portion of favorable responses or negative actions even neutral reactions and the total responses that you have actually received on the right side you’re gon na have your order of business so something that you require to add to your order of business you’re gon na add it over here and it’s gon na provide you a great little reminder on your basic dashboard and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s simply state let’s sort them by their status and now you can see urgent and high ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you wish to view if you wish to see the tickets that are designated to a particular person or the tickets that are still unassigned you can see them over here you can filter them out based on your needs and successive listed below that you have your basic contact and business so you can view those whichever way that you have gotten in touch with individuals you can see their e-mail addresses uh their business titles their telephone number facebook twitter whatever type of account information that you have about them listed below that you have your options tab so your option tab is a basic kind of information tab which allows you to see your e-mail marketing your legal requirements
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your service related statements so if there is something that is type of miscellaneous you will find it in your services tab and listed below the solutions tab you have your reports and analytics reports are the basic general introduction of the number of tickets you might have offered what is the ticket volume pattern you can see over here you can get a help desk thorough ticket analysis and you can likewise see your ticket volume trends so you can Freshdesk Custom Widget
see on the right side you have your today’s ticket inside so the number of tickets you might have offered or so what is the increase or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow representative productivity assistance operation and your general account settings over here you can see the progress or the details of a particular staff member or a group member and listed below that you can see your various channels of interaction you can likewise see your workflow and what type of development you have actually made what turning points that you have reached and just how much performance each agent has you can see that from over here going back into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what type of ticket this is you can alter its status you can set its top priority and you can also set what sort of question it is so what kind of question it is you can also appoint a particular representative to this inquiry so you can just include a note generally reply
tto this person and now i’m going to just tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the consumer so it’s instantly going to type in hi matt rogers that’s the customer name this is jane doe what might be the concern with your item i’m simply going to send that and now i have responded to this customer you can likewise erase your responses within 10 seconds so if you slip up you can erase them within a few seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a similar kind of action you need to give to each of your clients again and again you’re going to enter into the options tab and over here you can see there is the categories you have actually basic getting going with us refunds and orders info presents and coupons and realities and concerns so in fact in questions you can see over here there is some draft templates that are already readily available and let’s see the length of time will shipment take that’s a concern that is frequently asked you can simply publish this draft and after that go back to ticketing i’m just gon na as a sample just choose this ticket certainly the question is various but i’m simply choosing this as a sample and now i’m simply going to select this as a sample and i’m going to respond to it and you can see when you’re responding to a customer on the bottom left you can see recommended solutions and canned types so you’re going to click on suggested options and you can see various articles that are a pre-written answer to a client question and you can just insert that pre-written info into your action and send it without having to
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retype the very same sort of answers again and again so this is an extremely simple formula for your agents to follow so they can quickly react to emails so another terrific feature that freshdesk actually offers is producing groups so if you click groups in the admin area you can produce different groups for various purposes so if an issue and a ticket is connected to billing you can appoint a group member so over here i’ve designated myself in this group and that individual might define their function and make them the leader of this type of billing ticket other than that you can likewise designate various in the group section you can also appoint different tickets to various groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients might have elevated a certain circumstance and yeah this is how you can start with your online ticketing using freshdesk.com i hope you men found this easy to understand and useful and i’ll catch you people in the next video Freshdesk Custom Widget