Freshdesk Closed Vs Resolved – Delight your customers

So we are talking about…Freshdesk Closed Vs Resolved…you can use freshdesk for client service so let’s get started first off you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your information and register for totally free as quickly as you sign up you’re gon na start and that will fill your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and customize your assistance desk you can validate your e-mail and listed below that you can see you can include your language whatever type of language you want on your website alter the color of your logo so as you can see i’m gon na choose a pink and listed below that you can also change your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah and so you can update those and next you’re gon na choose your support channel so how you can be gotten in touch with via phone e-mail social networks chat or types and listed below that you can add your customer support email so if someone is going to be calling you you can set that e-mail over here and next up you can welcome someone to your group so if you have a team that is working for you if someone is going to be selling the tickets for you you can invite them over here next up over here we have our dashboard our control panel shows our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a chart that reveals you the trends so if the tickets are selling out better or even worse it’s going to reveal you a great trend and listed below that you have your client fulfillment and you can see the percentage of negative actions or favorable actions even neutral responses and the total responses that you have actually gotten on the right side you’re gon na have your to-do list so something that you require to add to your order of business you’re gon na include it over here and it’s gon na provide you a good little pointer on your basic control panel and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s simply say let’s sort them by their status and now you can see urgent and high ones will be on the top however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what kind of tickets you wish to see if you wish to see the tickets that are appointed to a specific person or the tickets that are still unassigned you can view them over here you can filter them out as per your needs and successive listed below that you have your basic contact and companies so you can view those whichever manner in which you have actually called individuals you can see their email addresses uh their company titles their telephone number facebook twitter whatever sort of account details that you have about them listed below that you have your solutions tab so your solution tab is a general type of details tab which permits you to see your email marketing your legal requirements

Get Freshdesk Closed Vs Resolved support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is kind of various you will discover it in your options tab and listed below the options tab you have your reports and analytics reports are the fundamental general summary of the number of tickets you may have sold what is the ticket volume pattern you can see over here you can get an aid desk extensive ticket analysis and you can also view your ticket volume trends so you can Freshdesk Closed Vs Resolved

see on the ideal side you have your today’s ticket inside so how many tickets you might have offered or two what is the boost or reduce in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow representative efficiency support operation and your general account settings over here you can see the development or the details of a certain staff member or a group member and listed below that you can see your various channels of communication you can likewise view your workflow and what type of progress you have made what turning points that you have actually reached and just how much performance each agent has you can view that from over here going back into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what type of ticket this is you can change its status you can set its priority and you can likewise set what sort of question it is so what kind of concern it is you can likewise designate a particular agent to this query so you can just add a note generally respond

 

tto this person and now i’m going to just tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the client so it’s automatically going to type in hi matt rogers that’s the consumer name this is jane doe what might be the issue with your product i’m just going to send that and now i have actually responded to this customer you can also erase your actions within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a comparable sort of action you require to give to each of your clients again and again you’re going to go into the solutions tab and over here you can see there is the categories you have actually basic beginning with us refunds and orders details gifts and discount coupons and truths and concerns so in fact in questions you can see over here there is some draft design templates that are already available and let’s see for how long will shipment take that’s a question that is frequently asked you can just release this draft and after that return to ticketing i’m simply gon na as a sample simply select this ticket clearly the concern is various but i’m simply selecting this as a sample and now i’m simply going to choose this as a sample and i’m going to reply to it and you can see when you’re replying to a client on the bottom left you can see suggested solutions and canned kinds so you’re going to click on recommended services and you can see various articles that are a pre-written answer to a customer concern and you can just place that pre-written information into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same type of responses again and again so this is a really easy formula for your agents to follow so they can easily respond to emails so another great feature that freshdesk truly offers is creating groups so if you click on groups in the admin section you can produce different groups for different purposes so if a concern and a ticket is connected to billing you can appoint a group member so over here i’ve assigned myself in this group and that individual might specify their function and make them the leader of this kind of billing ticket aside from that you can likewise appoint different in the group section you can also appoint various tickets to various groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers might have raised a particular circumstance and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you guys discovered this easy to understand and useful and i’ll capture you guys in the next video Freshdesk Closed Vs Resolved

 

 

Freshdesk Closed Vs Resolved – Delight your customers

So we are talking about…Freshdesk Closed Vs Resolved…you can use freshdesk for customer care so let’s begin first off you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your information and register for complimentary as soon as you sign up you’re gon na start which will load your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and individualize your aid desk you can validate your e-mail and listed below that you can see you can add your language whatever sort of language you want on your website change the color of your logo so as you can see i’m gon na choose a pink and below that you can also alter your menu color so i’m also gon na make that pink i guess or i need to make that black yeah and so you can upgrade those and next you’re gon na pick your support channel so how you can be contacted by means of phone email social media chat or kinds and below that you can include your customer assistance email so if somebody is going to be contacting you you can set that e-mail over here and next up you can invite someone to your team so if you have a team that is working for you if somebody is going to be offering the tickets for you you can invite them over here next up over here we have our dashboard our dashboard reveals our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a chart that shows you the patterns so if the tickets are selling out better or even worse it’s going to reveal you a great trend and below that you have your client satisfaction and you can see the portion of negative reactions or favorable reactions even neutral responses and the overall actions that you have received on the right side you’re gon na have your order of business so something that you need to add to your to-do list you’re gon na add it over here and it’s gon na give you a nice little reminder on your basic dashboard and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s just say let’s arrange them by their status and now you can see immediate and high ones will be on the top however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what type of tickets you want to view if you wish to see the tickets that are designated to a specific person or the tickets that are still unassigned you can view them over here you can filter them out according to your requirements and successive listed below that you have your basic contact and companies so you can view those whichever manner in which you have gotten in touch with people you can see their email addresses uh their business titles their telephone number facebook twitter whatever kind of account information that you have about them below that you have your services tab so your solution tab is a general type of info tab which enables you to see your e-mail marketing your legal requirements

Get Freshdesk Closed Vs Resolved support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is kind of various you will find it in your solutions tab and below the options tab you have your analytics and reports reports are the basic general introduction of the number of tickets you might have offered what is the ticket volume trend you can see over here you can get an aid desk thorough ticket analysis and you can also see your ticket volume trends so you can Freshdesk Closed Vs Resolved

see on the right side you have your today’s ticket inside so how many tickets you might have offered or two what is the boost or decrease in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow agent efficiency support operation and your general account settings over here you can view the progress or the details of a specific employee or a group member and listed below that you can see your various channels of communication you can also see your workflow and what type of progress you have made what turning points that you have reached and just how much efficiency each representative has you can view that from over here going back into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific classification what type of ticket this is you can alter its status you can set its concern and you can likewise set what kind of query it is so what type of question it is you can likewise designate a particular representative to this inquiry so you can just add a note generally respond

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the consumer so it’s immediately going to enter hi matt rogers that’s the customer name this is jane doe what might be the concern with your product i’m just going to send out that and now i have actually replied to this consumer you can likewise erase your responses within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a similar kind of action you require to provide to each of your consumers again and again you’re going to go into the options tab and over here you can see there is the classifications you have actually basic beginning with us orders and refunds details gifts and vouchers and truths and concerns so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see how long will shipment take that’s a question that is frequently asked you can simply release this draft and after that return to ticketing i’m simply gon na as a sample just choose this ticket certainly the concern is different but i’m simply selecting this as a sample and now i’m simply going to choose this as a sample and i’m going to respond to it and you can see when you’re responding to a customer on the bottom left you can see suggested solutions and canned kinds so you’re going to click suggested options and you can see various posts that are a pre-written answer to a customer concern and you can simply insert that pre-written information into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same type of responses again and again so this is a very simple formula for your agents to follow so they can easily react to emails so another great feature that freshdesk actually offers is developing groups so if you click on groups in the admin area you can produce various groups for various purposes so if a ticket and a problem is connected to billing you can assign a group member so over here i’ve assigned myself in this group and that person might define their role and make them the leader of this kind of billing ticket other than that you can also assign different in the group area you can also designate different tickets to different groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients might have raised a certain circumstance and yeah this is how you can get started with your online ticketing utilizing freshdesk.com i hope you men found this easy to understand and handy and i’ll capture you guys in the next video Freshdesk Closed Vs Resolved