Freshdesk Chat Widget Location – Delight your customers

So we are talking about…Freshdesk Chat Widget Location…you can use freshdesk for customer support so let’s start first off you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your details and sign up for totally free as quickly as you register you’re gon na get started which will pack your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and individualize your help desk you can validate your email and listed below that you can see you can add your language whatever type of language you want on your website change the color of your logo design so as you can see i’m gon na go with a pink and listed below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah and so you can upgrade those and next you’re gon na choose your support channel so how you can be contacted through phone email social networks chat or kinds and below that you can add your consumer assistance e-mail so if somebody is going to be calling you you can set that e-mail over here and next up you can invite someone to your team so if you have a group that is working for you if someone is going to be offering the tickets for you you can welcome them over here successive over here we have our dashboard our control panel reveals our

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unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a chart that shows you the trends so if the tickets are selling out better or even worse it’s going to show you a nice trend and below that you have your client fulfillment and you can see the portion of unfavorable reactions or favorable reactions even neutral responses and the total actions that you have received on the best side you’re gon na have your order of business so something that you need to contribute to your to-do list you’re gon na add it over here and it’s gon na provide you a good little tip on your basic control panel and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s just state let’s arrange them by their status and now you can see urgent and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what kind of tickets you wish to view if you want to see the tickets that are designated to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out according to your requirements and successive below that you have your basic contact and companies so you can see those whichever manner in which you have called individuals you can see their e-mail addresses uh their business titles their phone numbers facebook twitter whatever type of account information that you have about them listed below that you have your options tab so your solution tab is a general kind of info tab which enables you to see your email marketing your legal requirements

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your service related announcements so if there is something that is kind of miscellaneous you will discover it in your services tab and below the services tab you have your reports and analytics reports are the basic general summary of the number of tickets you might have sold what is the ticket volume pattern you can see over here you can get a help desk extensive ticket analysis and you can likewise see your ticket volume trends so you can Freshdesk Chat Widget Location

see on the best side you have your today’s ticket inside so the number of tickets you may have offered or so what is the boost or reduce in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow representative efficiency assistance operation and your general account settings over here you can see the progress or the details of a certain employee or a group member and listed below that you can see your different channels of interaction you can likewise see your workflow and what kind of development you have made what turning points that you have actually reached and how much efficiency each representative has you can view that from over here going back into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what sort of ticket this is you can change its status you can set its priority and you can likewise set what type of question it is so what kind of question it is you can likewise appoint a specific representative to this query so you can simply add a note generally reply

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tto this person and now i’m going to simply tell them i will be fixing your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the consumer so it’s automatically going to enter hi matt rogers that’s the consumer name this is jane doe what might be the problem with your product i’m simply going to send out that and now i have actually replied to this customer you can likewise erase your reactions within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a comparable type of reaction you require to offer to each of your customers again and again you’re going to enter into the solutions tab and over here you can see there is the categories you have actually basic getting started with us orders and refunds details gifts and vouchers and realities and questions so in fact in questions you can see over here there is some draft design templates that are already available and let’s see how long will shipment take that’s a question that is often asked you can just publish this draft and after that return to ticketing i’m simply gon na as a sample just select this ticket undoubtedly the question is different however i’m simply choosing this as a sample and now i’m just going to choose this as a sample and i’m going to respond to it and you can see when you’re replying to a consumer on the bottom left you can see recommended options and canned kinds so you’re going to click on recommended services and you can see various short articles that are a pre-written answer to a client concern and you can just place that pre-written info into your action and send it without needing to

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retype the very same type of responses again and again so this is an extremely easy formula for your representatives to follow so they can quickly respond to e-mails so another great feature that freshdesk actually supplies is creating groups so if you click on groups in the admin section you can produce various groups for different functions so if a concern and a ticket is related to billing you can appoint a group member so over here i’ve designated myself in this group and that person might define their function and make them the leader of this sort of billing ticket besides that you can likewise assign different in the group section you can likewise assign different tickets to various groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers may have elevated a specific circumstance and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and useful and i’ll capture you men in the next video Freshdesk Chat Widget Location

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