So we are talking about…Freshdesk Change Portal Url…you can use freshdesk for customer care so let’s get going first off you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your details and register for totally free as soon as you sign up you’re gon na begin which will fill your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and customize your assistance desk you can confirm your email and below that you can see you can include your language whatever sort of language you desire on your site change the color of your logo design so as you can see i’m gon na choose a pink and below that you can also change your menu color so i’m also gon na make that pink i guess or i must make that black yeah and so you can upgrade those and next you’re gon na choose your assistance channel so how you can be called by means of phone email social media chat or forms and below that you can add your customer assistance e-mail so if someone is going to be calling you you can set that e-mail over here and next up you can welcome somebody to your team so if you have a group that is working for you if someone is going to be selling the tickets for you you can welcome them over here next up over here we have our control panel our dashboard shows our
unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a graph that reveals you the patterns so if the tickets are selling out much better or even worse it’s going to reveal you a great pattern and listed below that you have your consumer complete satisfaction and you can see the percentage of positive reactions or negative responses even neutral responses and the total responses that you have gotten on the best side you’re gon na have your order of business so something that you require to contribute to your to-do list you’re gon na add it over here and it’s gon na provide you a great little suggestion on your basic control panel and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s simply say let’s arrange them by their status and now you can see immediate and high ones will be on the leading however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you want to view if you want to see the tickets that are assigned to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out according to your needs and next up below that you have your basic contact and companies so you can view those whichever manner in which you have contacted individuals you can see their e-mail addresses uh their company titles their telephone number facebook twitter whatever kind of account details that you have about them listed below that you have your services tab so your solution tab is a general sort of details tab which allows you to view your e-mail marketing your legal requirements
Get Freshdesk Change Portal Url support, customer, ticket, software, zendesk,
your service related announcements so if there is something that is sort of various you will find it in your services tab and below the options tab you have your analytics and reports reports are the fundamental general summary of how many tickets you may have sold what is the ticket volume trend you can see over here you can get a help desk thorough ticket analysis and you can likewise view your ticket volume patterns so you can Freshdesk Change Portal Url
see on the right side you have your today’s ticket inside so the number of tickets you may have offered approximately what is the increase or decrease in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow representative productivity assistance operation and your basic account settings over here you can view the development or the information of a particular staff member or a group member and listed below that you can see your various channels of interaction you can likewise view your workflow and what sort of progress you have made what turning points that you have actually reached and how much productivity each agent has you can see that from over here returning into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what kind of ticket this is you can alter its status you can set its concern and you can likewise set what kind of question it is so what type of concern it is you can also assign a specific representative to this query so you can simply include a note basically reply
tto this person and now i’m going to just tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the client so it’s automatically going to key in hi matt rogers that’s the customer name this is jane doe what might be the concern with your product i’m simply going to send out that and now i have responded to this client you can also delete your reactions within 10 seconds so if you slip up you can erase them within a few seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a similar kind of response you require to provide to each of your clients again and again you’re going to go into the services tab and over here you can see there is the classifications you have actually general starting with us orders and refunds details presents and coupons and facts and questions so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see how long will delivery take that’s a question that is typically asked you can simply release this draft and after that go back to ticketing i’m just gon na as a sample just choose this ticket certainly the question is various however i’m just choosing this as a sample and now i’m just going to select this as a sample and i’m going to respond to it and you can see when you’re replying to a client on the bottom left you can see suggested services and canned types so you’re going to click suggested solutions and you can see different posts that are a pre-written answer to a consumer question and you can simply place that pre-written info into your action and send it without needing to
freshworks, review, chat, tools, reviews, tool, value, crm,
retype the same sort of answers again and again so this is a really easy formula for your agents to follow so they can quickly respond to e-mails so another terrific feature that freshdesk actually supplies is producing groups so if you click groups in the admin section you can produce different groups for various functions so if an issue and a ticket is associated with billing you can appoint a group member so over here i have actually designated myself in this group and that person could define their function and make them the leader of this sort of billing ticket aside from that you can also designate different in the group section you can likewise assign different tickets to various groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients might have raised a certain situation and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you people found this easy to understand and helpful and i’ll catch you people in the next video Freshdesk Change Portal Url